15690 version 2
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Manage registrations for a conventions and incentives industry project
Level
5
Credits
10
Purpose
People credited with this unit standard are, for a conventions and incentives
industry project, able to: design the registration form; manage registration
data using a computerised registration system; confirm registration
arrangements to participants; report processed registration data to client and
suppliers; and manage on-site registration requirements.
Subfield
Tourism
Domain
Tourism Conventions and Incentives
Status
Registered
Status date
19 March 2010
Date version published
19 March 2010
Planned review date
31 December 2015
Entry information
Open.
Accreditation
Evaluation of documentation and visit by NZQA and
industry.
Standard setting body (SSB)
ServiceIQ
Accreditation and Moderation Action Plan (AMAP) reference
0078
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
1
Assessment against this unit standard must take place in a conventions and
incentives industry workplace. Evidence of competency in this unit standard cannot
be demonstrated under simulated conditions in a training provider environment.
2
Definitions
Conference and/or convention refers to a formal meeting or assembly of attendees
for consultation, discussion, or for some special or occasional purpose which
includes a minimum of 50 attendees, two days duration, and the use of a venue.
 New Zealand Qualifications Authority 2016
15690 version 2
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Conventions and incentives industry refers to organisations involved in the
management, marketing, or implementation of conventions, conferences, or
incentives.
Incentive is a global management tool that uses a reward to motivate and/or
recognise participants for increased levels of performance in support of
organisational goals.
Industry practice refers to the expected standards of performance required of a
professional working in the conventions and incentives industry. An indication of
criteria for standards may include but is not limited to – documented workplace
policies and procedures, industry codes of practice, and drafted constitutions and/or
codes of ethics of industry associations, such as those produced by the following:
Meetings and Events Australia (MEA), Sydney, http://www.meetingsevents.com.au.
International Congress and Convention Association (ICCA), Amsterdam,
http://www.iccaworld.com.
International Association of Professional Congress Organisers (IAPCO), London,
http://www.iapco.org.
Society of Incentive and Travel Executives (SITE), Chicago, http://www.site-intl.org.
Conventions
and
Incentives
New
Zealand
(CINZ),
Auckland,
http://www.conventionsnz.com.
Project refers to a conference, convention, or incentive.
Venue refers to any place where a conference, convention, or incentive is held.
3
The following resources can be used to support this unit standard:
McCabe, Vivienne; Poole, Barry; Weeks, Paul; Leiper, Neil. The Business and
Management of Conventions (John Wiley & Sons, 2000).
Professional Convention Management Association.
Professional Meeting
Management: Comprehensive Strategies for Meetings, Conventions and Events. 5th
Edition (Kendall/Hunt, 2006).
4
A
list
of
additional
recommended
http://www.tcc.co.nz/ServiceIQ.
texts
can
be
found
at
Elements and performance criteria
Element 1
Design the registration form for a conventions and incentives industry project.
Performance criteria
1.1
Specific data required for the project is identified in consultation with the client
and in accordance with industry practice.
Range
1.2
specific data may include but is not limited to – accommodation,
transport, delegate demographics, registration fees, business and
social programme elements, accompanying persons, pre- and
post tours, special requirements.
Registration form is designed in accordance with identified data requirements.
 New Zealand Qualifications Authority 2016
15690 version 2
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Element 2
Manage registration data using a computerised registration system for a conventions and
incentives industry project.
Performance criteria
2.1
Computerised registration system is adapted to meet the requirements of
registration form data.
Range
2.2
may include but is not limited to – on-line registration.
Data is captured utilising adapted computerised registration system in
accordance with industry practice.
Element 3
Confirm registration arrangements to participants for a conventions and incentives industry
project.
Performance criteria
3.1
Registration is verified and confirmed with participants in accordance with the
completed registration requirements and industry practice.
Element 4
Report processed registration data to client and suppliers for a conventions and incentives
industry project.
Performance criteria
4.1
Reports provide registration information and statistical data that is consistent
with client and supplier requirements.
Element 5
Manage on-site registration requirements for a conventions and incentives industry project.
Performance criteria
5.1
Pre-registration documentation is collated in accordance with the registration
process.
5.2
The registration area is set up and managed to facilitate the registration
process.
5.3
Any contingencies arising are dealt with to ensure minimum disruption to
registration process and enable contractual agreements to be met.
 New Zealand Qualifications Authority 2016
15690 version 2
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Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ServiceIQ qualifications@serviceiq.org.nz if you wish to suggest
changes to the content of this unit standard.
 New Zealand Qualifications Authority 2016