15683 version 2
Page 1 of 4
Select, engage, and work with suppliers for a conventions and
incentives industry project
Level
5
Credits
15
Purpose
People credited with this unit standard are, for a conventions and incentives
industry project, able to: clarify and assess requirements in order to engage
suppliers; negotiate, select, and engage suppliers; and develop and maintain
relationships with suppliers.
Subfield
Tourism
Domain
Tourism Conventions and Incentives
Status
Registered
Status date
19 March 2010
Date version published
19 March 2010
Planned review date
31 December 2015
Entry information
Open.
Accreditation
Evaluation of documentation and visit by NZQA and
industry.
Standard setting body (SSB)
ServiceIQ
Accreditation and Moderation Action Plan (AMAP) reference
0078
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
1
Assessment against this unit standard must take place in a conventions and
incentives industry workplace. Evidence of competency in this unit standard cannot
be demonstrated under simulated conditions in a training provider environment.
2
Definitions
Conference and/or convention refers to a formal meeting or assembly of attendees
for consultation, discussion, or for some special or occasional purpose which
includes a minimum of 50 attendees, two days duration, and the use of a venue.
 New Zealand Qualifications Authority 2016
15683 version 2
Page 2 of 4
Conventions and incentives industry refers to organisations involved in the
management, marketing, or implementation of conventions, conferences, or
incentives.
Incentive is a global management tool that uses a reward to motivate and/or
recognise participants for increased levels of performance in support of
organisational goals.
Industry practice refers to the expected standards of performance required of a
professional working in the conventions and incentives industry. An indication of
criteria for standards may include but is not limited to – documented workplace
policies and procedures, industry codes of practice, and drafted constitutions and/or
codes of ethics of industry associations, such as those produced by the following:
Meetings and Events Australia (MEA), Sydney, http://www.meetingsevents.com.au.
International Congress and Convention Association (ICCA), Amsterdam,
http://www.iccaworld.com.
International Association of Professional Congress Organisers (IAPCO), London,
http://www.iapco.org.
Society of Incentive and Travel Executives (SITE), Chicago, http://www.site-intl.org.
Conventions
and
Incentives
New
Zealand
(CINZ),
Auckland,
http://www.conventionsnz.com.
Project refers to a conference, convention, or incentive.
Suppliers refers to a person or organisation that supplies products, materials, or
services required by an organisation. Suppliers can be external or internal to the
organisation.
Venue refers to any place where a conference, convention, or incentive is held.
3
The following resources can be used to support this unit standard:
McCabe, Vivienne; Poole, Barry; Weeks, Paul; Leiper, Neil. The Business and
Management of Conventions (John Wiley & Sons, 2000).
Professional Convention Management Association.
Professional Meeting
Management: Comprehensive Strategies for Meetings, Conventions and Events. 5th
Edition (Kendall/Hunt, 2006).
4
A list of additional recommended texts can be found at http://www.tcc.co.nz/ATTTO.
5
The project brief will be supplied to the candidate.
Elements and performance criteria
Element 1
Clarify and assess requirements in order to engage suppliers for a conventions and
incentives industry project.
Performance criteria
1.1
Client requirements are clarified and verified in accordance with the project
brief.
1.2
Internal resource expertise and availability are assessed in accordance with the
project brief.
 New Zealand Qualifications Authority 2016
15683 version 2
Page 3 of 4
1.3
Selection criteria for suppliers match the requirements for supplier performance
specified in the project brief and are in accordance with industry practice.
Range
may include but is not limited to – ability to meet deadlines,
references, quality, price, competency, specification, quantity,
timeliness, willingness to form long term relationships;
evidence is required for at least three.
Element 2
Negotiate, select, and engage suppliers for a conventions and incentives industry project.
Performance criteria
2.1
Suppliers are briefed in accordance with the project brief.
2.2
Quotes are obtained and evaluated against the requirements of the specific
project and in accordance with budget and quality parameters.
2.3
Suppliers are engaged in accordance with the price, terms, and conditions
negotiated.
Element 3
Develop and maintain relationships with suppliers for a conventions and incentives
industry project.
Performance criteria
3.1
Activities involving the mutual exchange of resources are managed and
developed which reinforce supply agreements and maintain relationships.
Range
activities may include but are not limited to – complaint handling,
audits, site visits, meetings, improvement projects, supplier interrelationship support;
resources may include but are not limited to – information,
personnel, technology;
evidence is required for at least three activities.
3.2
Review of supply agreements and relationships with suppliers is carried out in
accordance with the supply agreement.
3.3
Changes to the relationship are documented in accordance with terms and
conditions of supply and industry practice.
3.4
Supplier delivery of services is monitored in accordance with terms and
conditions of supply.
3.5
Any non-contractual events and/or circumstances arising are dealt with in a
manner which enables terms and conditions of supply to be met.
 New Zealand Qualifications Authority 2016
15683 version 2
Page 4 of 4
3.6
Corrective action is taken as required, based on the results of a comparison
between supplier performance against agreed performance indicators, and is
documented in accordance with the requirements of both parties.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ServiceIQ qualifications@serviceiq.org.nz if you wish to suggest
changes to the content of this unit standard.
 New Zealand Qualifications Authority 2016