15699 version 2
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Demonstrate knowledge of the operational process for a conventions
and incentives industry project
Level
4
Credits
6
Purpose
People credited with this unit standard are, for a conventions and incentives
industry project, able to: describe the operational process; describe
communication requirements as part of the operational process; and compile
a function sheet as part of the operational process.
Subfield
Tourism
Domain
Tourism Conventions and Incentives
Status
Registered
Status date
19 March 2010
Date version published
19 March 2010
Planned review date
31 December 2015
Entry information
Open.
Accreditation
Evaluation of documentation and visit by NZQA and
industry.
Standard setting body (SSB)
ServiceIQ
Accreditation and Moderation Action Plan (AMAP) reference
0078
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
1
Assessment against this unit standard must take place in a conventions and
incentives industry workplace when appropriate situations arise, or in a training
provider environment if simulated workplace conditions are able to be provided that
reflect the standards of a conventions and incentives industry workplace.
2
Definitions
Conference and/or convention refers to a formal meeting or assembly of attendees
for consultation, discussion, or for some special or occasional purpose which
includes a minimum of 50 attendees, two days duration, and the use of a venue.
 New Zealand Qualifications Authority 2016
15699 version 2
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Conventions and incentives industry refers to organisations involved in the
management, marketing, or implementation of conventions, conferences, or
incentives.
Function sheet refers to the documentation which contains all the operational details
for the on-site delivery of a conventions and incentives industry project.
Incentive is a global management tool that uses a reward to motivate and/or
recognise participants for increased levels of performance in support of
organisational goals.
Industry practice refers to the expected standards of performance required of a
professional working in the conventions and incentives industry. An indication of
criteria for standards may include but is not limited to – documented workplace
policies and procedures, industry codes of practice, and drafted constitutions and/or
codes of ethics of industry associations, such as those produced by the following:
Meetings and Events Australia (MEA), Sydney, http://www.meetingsevents.com.au.
International Congress and Convention Association (ICCA), Amsterdam,
http://www.iccaworld.com.
International Association of Professional Congress Organisers (IAPCO), London,
http://www.iapco.org.
Society of Incentive and Travel Executives (SITE), Chicago, http://www.site-intl.org.
Conventions
and
Incentives
New
Zealand
(CINZ),
Auckland,
http://www.conventionsnz.com.
Operational process refers to communication requirements and operational tasks
relating to food, beverage, function room selection, venue set-up, and transport
requirements required for the project, that are undertaken by a venue.
Project refers to a conference, convention, or incentive.
Venue refers to any place where a conference, convention, or incentive is held.
3
The following resources can be used to support this unit standard:
McCabe, Vivienne; Poole, Barry; Weeks, Paul; Leiper, Neil. The Business and
Management of Conventions (John Wiley & Sons, 2000).
Professional Convention Management Association.
Professional Meeting
Management: Comprehensive Strategies for Meetings, Conventions and Events. 5th
Edition (Kendall/Hunt, 2006).
4
A
list
of
additional
recommended
http://www.tcc.co.nz/ServiceIQ.
5
The project brief will be supplied to the candidate.
texts
can
be
found
at
Elements and performance criteria
Element 1
Describe the operational process for a conventions and incentives industry project.
Performance criteria
1.1
The description details the venue and room requirements in terms of set-up,
capacities and capabilities in accordance with the requirements of the project
brief.
 New Zealand Qualifications Authority 2016
15699 version 2
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Range
venue and room requirements include but are not limited to –
tables, chairs, stage, dance floor, audio visual, sound, lighting.
1.2
The description details the human resource requirements and capabilities in
accordance with the requirements of the project brief.
1.3
The description details the time parameters for the operational process in
accordance with the requirements of the project brief.
Element 2
Describe communication requirements as part of the operational process for a conventions
and incentives industry project.
Range
may include but is not limited to – run sheet, transport schedule, audio visual
criteria, accommodation room list, catering menus.
Performance criteria
2.1
The description details the information to be collected from the client to enable
instructions to be drawn up which reflects client requirements.
2.2
The description details the dissemination of information to those involved in the
project in accordance with client requirements.
Element 3
Compile a function sheet as part of the operational process for a conventions and
incentives industry project.
Performance criteria
3.1
Function sheet contains all the information required to organise the project in
accordance with client requirements and industry practice.
Range
information may include but is not limited to – name and type of
project, room set-up, food and beverage requirements, equipment,
floor plan, signage requirements, additional services, equipment
breakdown for additional services, number of attendees, timeframes, method of service;
evidence is required for a minimum of five.
3.2
The construction of the function sheet enables venue staff to interpret and
implement the requirements of the client.
3.3
The function sheet identifies in-house and outsource services required to meet
the requirements of the client in terms of the project.
3.4
Construction of the function sheet enables the client to interpret and understand
the booking in accordance with client requirements and industry practice.
 New Zealand Qualifications Authority 2016
15699 version 2
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Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ServiceIQ qualifications@serviceiq.org.nz if you wish to suggest
changes to the content of this unit standard.
 New Zealand Qualifications Authority 2016