H.R. Dept –
LD/HR/186
Issue 02
2009
Imagine
JOB DESCRIPTION
Job Title:
Housing Administrator
Department:
Housing
Reporting to:
Housing and Property Manager
1. JOB SUMMARY
1. To provide administrative support to ensure the housing team completes all
housing management and related support tasks on a day to day basis
2. LOCATION
The post will be based at the Hope Street Head Office but will require travel to all
buildings and properties used in the delivery of Imagine’s services.
3. SUPERVISORY RESPONSIBILITY
This post has no direct supervisory responsibilities but there is a duty upon all
employees to be aware of appropriate service standards and to report any breach
of standards to someone in authority.
4. MAIN DUTIES
1. Compilation of sign up packs including tenancy agreements
2. Set up and termination of tenant details on housing database
3. Ensure CORE information is logged on TNS website in a timely manner
4. Check and forward completed Housing Benefit/Supporting People
applications on to relevant Local Authority departments, notifying same of any
hospital admission/tenancy terminations
5. Assist in completing Quarterly Returns and Regulatory Statutory Returns for
managed agent properties
6. Enter Housing Benefit scheduled payments and tenant contributions on to
rent management database on weekly/monthly basis
7. Send out quarterly rent statements to tenants
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H.R. Dept –
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Issue 02
2009
8. Monitor rent arrears levels for tenants, dealing with any HB/SP queries ,
liaising with Local Authority staff, tenants and support staff where appropriate
9. Assist with annual rent and service charge increase process
10. Support the day to day work of the team including the handling of mail,
photocopying filing and archiving, typing and other clerical duties, answering
the telephone, taking messages, dealing with the general public, service
users, and both internal and partner organisation staff
5.
REQUIREMENTS
All employees are expected to:

Act with integrity at all times.

Ensure that principles of quality are included into all areas of work.

To adhere to all the charities policies, procedures and working instructions
within ISO standards at all times

Always be responsive to customer priorities.

Show commitment to the organisations objectives and continuous personal
learning and development.

Comply with all health and safety and any other statutory regulatory
requirements.

Undertake any other tasks, which may reasonably be requested from time to
time by the organisation.

Safeguard all organisation property, confidential information or privileged
knowledge relating to work.
6. KEY PERFORMANCE INDICATORS
Success in this role will be judged by the following key performance indicators:

Meeting targets and objectives as set by the line manager

Demonstrable achievement in working towards organisational objectives

The ability to manage confidential matters in strict confidence

Proactive professional manner

All duties and tasks are undertaken and performed in an efficient accurate
manner resulting in excellent service provision.
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H.R. Dept –
LD/HR/186
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2009
This job description is not intended to be either prescriptive or exhaustive but is
issued as a general framework to the main areas of responsibility. It may be
amended to meet the needs of the service. Alteration will be discussed in
advance with the post holder whose agreement will not be unreasonably
withheld.
Signed___________________________ Date________________________
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H.R. Dept –
LD/HR/186
Issue 02
2009
Imagine
PERSON SPECIFICATION
HOUSING ADMINISTRATOR
Responsible to Housing and Property Manager
ATTRIBUTES
Essential = E
Desirable = D
Assessment of application will be identified as the following:
Interview = I
Application = A
Other = O
Skills and Abilities
1. A high standard of numeracy and literacy
(D) (A) (O)
2. Excellent communication skills
(E) (A) (I)
3. IT literate
(E) (A)(O)
4. Ability to work on own initiative
(E) (A) (I)
5. Self management skills
(E) (A) (I)
6. High standard of organisational skills
(E) (A) (I)
7. Ability to work as part of a team
(E) (A) (I)
8. Ability to work in flexible manner
(E) (I)
Experience
1. 12 months minimum experience of working with office systems and
procedures
(E) (A) (I)
2. Experience of maintaining accurate records using IT
(E) (A) (I)
3. 12 months experience of working within supported housing
(D) (A) (I)
4. Experience of working in third sector
(D) (A) (I)
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2009
5. Some knowledge of mental health, inequality and social inclusion(D) (A) (I)
Qualifications
1. GCSE pass in English at C or above.
(E) (A) (O)
2. GCSE pass in Mathematics at C or above
(E) (A) (O)
3. ECDL
(D) (A) (O)
4. NVQ Level 3 – Business Administration or Equivalent
(D) (A) (O)
5. Full clean driving licence and access to a vehicle
(D)
(AF)
Personal Attributes
1. Attention to detail, with commitment to accuracy of information (E) (A)
2. Have awareness of personal values and prejudice
(E) (I)
3. Ability to implement all Imagine’s policies
(E) (I)
4. A positive attitude towards mental health
(E) (A) (I)
5. A commitment to flexible working hours
(E) (A) (I)
6. Understanding and adherence to Equal Opportunities
(E) (A) (I)
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