SUPPORT SERVICES STAFF
GRADE 1 - 3
PERFORMANCE & DEVELOPMENT REVIEW
2014 / 2015
Name
College / University Services
School / Research Institute / Service
Post
Grade
Date of Current Appointment
Name of Reviewer
Position of Reviewer
Date of Review
SECTION A: PERFORMANCE & DEVELOPMENT REVIEW
You should complete the ‘Employee comments’ sections of this form before your review meeting with your
manager. Examples, hints and tips are provided throughout to aid you in your completion.
Your comments should relate only to the period under review – 1 May 2014 to 30 June 2015.
Please comment on how you have performed in relation to your Performance Standards / Objectives
over the last year.
Example 1:
To deliver an excellent level of customer service by ensuring that the service quality and provision is
continuously improved to meet customers’ needs.




Think about:
Who are your customers?
What is in your service level agreements/local customer service standards?
How have you helped to meet your customer’s needs? Give example(s).
Times of year where delivering an excellent level of customer service has a greater
impact on your service / role.
Example 2:
To positively engage with team members, leaders and managers to ensure the responsibilities of your
team/unit are delivered efficiently and effectively.
Think about:

How/when you communicate with your colleagues to make sure your
service/operational tasks are achieved successfully.
Examples of when you have been flexible within your team e.g. during busy times.
Ideas you have offered to your team/manager to improve ways of working.


Example 3:
To perform the duties of your role in accordance with the expectations of your team/unit published
performance standards for the role.
Think about:





Routine tasks/standards you have to deliver.
Examples of when you have met/delivered or exceeded these standards.
Have you received feedback about a job well done?
Examples of how you plan and organise your duties to make sure you meet or
exceed standards?
Examples of when you have used your initiative to solve problems to ensure
performance standards of your team/role were met?
Standard
1
Employee comments
Manager comments
Standard
Employee comments
Manager comments
Standard
Employee comments
Manager comments
Standard / Objective
Employee comments
Manager comments
1) Please comment on things that have gone well with carrying out your job and/or challenges over the
last year.
2
Employee comments:
Think about:
 Review your job description and consider areas of your job that have
gone well; this may include any feedback you have received from
customers.
 What has been difficult this year?
 What changes have occurred this past year that have had to be dealt
with and how have you dealt with them?
Manager comments:
2) What learning and development and training have you done over the last year? Please comment on
how this has supported you in doing your job.
Employee comments:
Think about:
 Any new things you have learned on-the-job?
 Any one-to-one coaching or instruction from your line manager?
 Have you attended any training events?
 How have you used what you have learned in your role?
 How has the training benefited you in your role?
Manager comments:
3) Detail any areas you would like to talk about further e.g. future training / career plans.
Think about:
 Is there anything you want to learn that would help you in your role?
 Are there any new skills you would like to gain?
 Are there any roles/jobs which are of interest to you but for which you
need new or different skills?
Employee comments:
3
(Detail agreed Personal Development Plan for the next year).
Manager comments:
4) What performance standards/objectives have been agreed for the next review period?
To be completed by your manager
i)
To deliver an excellent level of customer service by ensuring that the service quality and provision
is continuously improved to meet customers’ needs.
ii)
To positively engage with team members, leaders and managers to ensure the responsibilities of
your team/unit are delivered efficiently and effectively.
iii)
To perform the duties of your role in accordance with the expectations of your team/unit published
performance standards for the role.
Additional individual standard(s)/objective(s) …
iv)
SECTION B: OVERALL PERFORMANCE ASSESSMENT
To be completed by your manager following your performance and development review.
This section provides your overall performance assessment level based upon your general performance and in
relation to performance standards/objectives over the review period (1 May 2014 to 30 June 2015).
Reviews must be completed with documentation signed off by required deadlines.
Outstanding
Excellent
High Quality
Inconsistent
Improved
Performance
Required
Full descriptions of performance assessment levels are available here .
Signature
Staff Member
Manager
Head of School / Director of Research
Institute / Head of Service / College Secretary
4
Date