Getting the most out of temping
languagematters supplies temporary staff to a wide range of top international clients - from fashion to finance,
media to manufacturing, legal to leisure. We can help you gain invaluable experience whether you are looking to fill
a gap, explore different industry sectors or just enjoy the freedom of flexible working. To maintain our high standard
of service and good rapport with all our clients (as well as keeping you happy!), we insist that all members of our
temporary team work to the same high standards.
 Our Service To You – Our offices are manned from 9.00 – 17.30 minimum with a support line available outside
these hours.
 Working in partnership – We want to work with you to provide the service you need, for as long as you need it.
We promise to communicate openly with you at every stage – briefing, interview process and feedback and we
request that you do the same with us.
 Punctuality - Always arrive on time, checking location in advance. Check your journey on www.tfl.gov.uk or
www.nationalrail.co.uk. Make sure that on the first day you arrive ten minutes early and call your consultant with
your extension number so that we can contact you if necessary. If you are running late, please call the client and
let them know your expected time of arrival.
 Commitment - Always work the full company hours. Should you have interviews, they must be kept to a
minimum and where possible held at lunch times or before/after work. Should you need time off during working
hours do notify us as soon as possible and always get the client’s permission first.
 Standards of dress - Always dress smartly on the first day of your temporary booking and dress ‘appropriately’
thereafter. Many of our clients require you to be well groomed at all times. Should you be temping in a less
formal atmosphere then obviously you can dress accordingly!
 Timesheets - To enable us to pay you promptly, we must have signed timesheets faxed to us by Friday night
and original copies to arrive by post Monday mornings. If you are unable to get your timesheet signed by the
above deadline, phone your hours in by 10.30am on Monday. Please note that ‘Total Hours Worked’ marked on
the timesheets should include any overtime that is stated in the ‘Approved Overtime’ column. Use client’s own
timesheets as advised.
 Payment - Payment will be made by BACS directly into your bank account to arrive no later than the Friday after
the week worked. If you do not have a bank account cheques will be sent out first class on Wednesday morning
after the week worked. You must notify us immediately if you change address.
 Personal phone calls/e-mails/web browsing - Please refrain from using the clients’ phone/e-mail for personal
matters. If it is an emergency - always ask first. Please turn off your mobile phone during working hours.
www.languagematters.co.uk info@languagematters.co.uk
languagematters, 9 Irving Street, London, WC2H 7AH Tel: 020 7930 1811
 Holidays - Always notify us and the client in advance of any holiday plans, so that we may provide adequate
cover.
 Health and Safety – We may not hold the health and safety regulations for any or all of our clients. Should you
wish to view these for a specific company before starting an assignment or wish to decline any temporary work
offered to you on the grounds of health and safety you will need to let us know immediately. Clients should hold
copies of their health and safety regulations at their offices for you to read should you wish to do so. Please ask
at the commencement of any assignment. If you have any queries or problems regarding health and safety
issues please contact us immediately.
 Assignment Details Form – This will contain all the information you need to begin working with the client –
including your hours, rates and working conditions. This will be issued to you upon commencement of the
assignment, and again if the assignment is due to extend beyond 12 weeks. Your working conditions may be
amended in accordance with the Agency Worker Regulations after the first 12 weeks of temporary work. (This
will depend upon the working pay and conditions offered by the comparable employee at the client).
 Day One Rights – Your Assignment Details Form will either contain all the information you will need to know
regarding the facilities available to you at each client, or inform you as to where the information is available at
each client.
 Sickness - If you are unwell, always notify both the client and languagematters before 9.00 am so that we can
arrange cover. Please let us know by 3pm if you are unable to recommence work the following day. If you are
unable to get your timesheet signed due to illness, please forward it to our Accounts department as soon as
possible so that delays in payment can be avoided if possible.
 Finishing an assignment early – Where an assignment ends prematurely, at your own or the client’s
instigation, please call us immediately so that we can either arrange cover for the client, or find you more work.
It is important to keep us updated so that we can provide you with the best service. It is very important to show
reliability and commitment so please always aim to complete the original assignment in full.
 Invest in your temporary assignment – As always, you get out of life what you put in. So if you work hard, are
enthusiastic, efficient and reliable, you are far more likely to have your assignment extended, be requested back
or be recommended for what may become your dream job. It’s well worth going the extra mile – you never know
what may become of it.
 Be friendly and polite at all times – Smile! You are far more likely to be remembered and noticed (and
therefore potentially offered more work!) if you are enhancing the environment with your sunny disposition and
friendly approach.
 Feedback – We aim to provide a quality service that suits you. Please let us know if there is any area where we
may be able to help. If you don’t ask, you’ll never know!
www.languagematters.co.uk info@languagematters.co.uk
languagematters, 9 Irving Street, London, WC2H 7AH Tel: 020 7930 1811