Chapter 001 The Administrative Medical Assistant
Multiple Choice Questions
1. Patient medical records are sometimes called:
A. Patient History
B. Documents
C. Charts
D. Patient Information
2. The type of communication that is the most common and efficient mode of communication
for many messages is:
A. Voice Mail
B. Written
C. Verbal
D. Electronic
3. __________ lead to misinformation which can lead to mistreatment.
A. Patient Documentation
B. Errors
C. Rumors
D. Consultations
4. All students in an accredited medical assisting program are required to master __________
areas of competence.
A. 3
B. 4
C. 5
D. 6
5. How many types of math skills does the administrative medical assistant need?
A. 6
B. 5
C. 4
D. 3
1-1
Chapter 001 The Administrative Medical Assistant
6. Which answer helps build goodwill between the patient and the physician?
A. Lifting patients' spirits
B. Paying the bill on time
C. Attending appointments as scheduled
D. Compliance with treatment plan
7. Choose the most common place of employment for the administrative medical assistant?
A. Hospital
B. Schools
C. Physician Practice
D. ER Department
8. A(n) __________ provides care during pregnancy and childbirth.
A. neurologist
B. nephrologist
C. obstetrician
D. gerontologist
9. A(n) __________ investigates the causes of disease.
A. pathologist
B. dermatologist
C. gerontologist
D. pulmonologist
10. A(n) __________ maintains pain relief and bodily function stability.
A. pulmonologist
B. allergist
C. anesthesiologist
D. immunologist
1-2
Chapter 001 The Administrative Medical Assistant
11. The outward display of an employee's values and standards is defined as:
A. Personality
B. Beliefs
C. Morals
D. Work ethics
12. Physicians rank _____ as the most important employee trait.
A. Kindness
B. Accuracy
C. Promptness
D. Friendly
13. A thorough administrative medical assistant produces work that is _____.
A. Accurate
B. Neat, prompt and complete
C. Neat, accurate, and complete
D. Detailed and prompt
14. __________ is a key component when working within a medical office environment.
A. Flexibility
B. Dependability
C. Friendliness
D. Punctuality
15. To take action independently is to show __________.
A. Managerial skills
B. Initiative
C. Commitment
D. Strength
1-3
Chapter 001 The Administrative Medical Assistant
16. This is considered an aspect of self-motivation:
A. Alertness
B. Awareness
C. Promptness
D. Punctuality
17. A mix of self-motivation and __________ should be used when seeking areas to assist
fellow team members.
A. Confidence
B. Tact
C. Pride
D. Remembering
18. The AAMA requires CMAs to be re-certified how often?
A. every three years
B. every five years
C. every seven years
D. every ten years
19. AHIMA offers __________ certification exams in coding.
A. Two
B. Four
C. Three
D. Five
20. A certification exam to become a certified medical administrative specialist is offered
through the:
A. AMT
B. AAMA
C. NCCT
D. MAERB
1-4
Chapter 001 The Administrative Medical Assistant
21. The core values of the IAAP include integrity, respect, adaptability, communication and
__________.
A. Courage
B. Dependability
C. Commitment
D. Cooperation
22. When speaking with terminally ill patients, what types of topics should you discuss?
A. Past History
B. Future Plans
C. Long-term topics
D. Short-term topics
23. Which of the following is a current preferred sign-in method?
A. First name only method
B. Label method
C. Marker method
D. last name only method
24. Identify the sole judge of what information is to be given to, or withheld from, the
patient?
A. The office manager
B. The medical assistant
C. The administrative medical assistant
D. The physician
25. __________ is the tendency to believe that one's own race or ethnic group is the most
important and that some or all aspects of its culture are superior to those of other groups.
A. Ethnocentrism
B. Prejudice
C. Bias
D. Ego
1-5
Chapter 001 The Administrative Medical Assistant
26. Hope worked as an administrative medical assistant but was dismissed from her AMA
position after numerous patients complained about how they were greeted. Hope claims that
she always used an appropriate verbal greeting with each patient. Select which of the
following may have contributed to the miscommunication between Hope and the patient.
A. Lack of professional certification
B. Not enough reading material in the waiting area
C. Nonverbal facial expressions and tone of voice
D. An unclean, unpressed uniform
27. During his first six months at a local physician's practice, Brian completed and submitted
insurance claims to various carriers. He used a software program to check and process his
claims prior to submitting them for payment. This demonstrated that he accurately completed
claims using very few resources. Select which of the following he was demonstrating.
A. Tact
B. Ethnocentrism
C. Assertiveness
D. Efficiency
28. While searching online for a medical coding position, Bailey noticed that several
opportunities required CCS-P, CPC, or other current coding credentials. Which of the
following key words or phrases could she use to search the Internet for the meaning of these
terms?
A. Certification
B. Interpersonal relationship skills
C. Computer skills
D. Records management skills
29. Scarlett would like to work in a medical-related administrative field but is not interested in
a medical office setting. Which of the following would offer the best choice of a career for
Scarlett?
A. Food management
B. Education
C. Home health sales
D. Education and home health sales
1-6
Chapter 001 The Administrative Medical Assistant
30. During her interview, Laurie stated that she has worked within the physical medical office
setting and from the home setting using electronic health records and insurance claim
processing programs. Her records show she received high evaluations and was frequently
given more administrative authority. She had demonstrated competence in:
A. Communication skills within the team environment
B. Organizational skills
C. Computer skills
D. All of these are correct
31. After he finishes his shift at the Flatwoods Medical Clinic for Burned Children, Tyson
volunteers his time with the local equestrian program for physically challenged children.
Which of the following personal attributes is Tyson demonstrating most clearly?
A. Dependability
B. True and genuine liking of other individuals
C. Resourcefulness
D. Cheerfulness
32. An administrative medical assistant should always be aware of the impression and
professional image given by his or her actions and presentation because:
A. The physician and practice are represented through the administrative medical assistant.
B. It is part of the job description.
C. It may lead to an increase in salary or wages.
D. None of these is correct.
Fill in the Blank Questions
33. Dependability consists of _________ tasks on schedule, without complaining, and
offering to assist others.
________________________________________
34. _______ means logically and systematically planning steps to accomplish a task.
________________________________________
1-7
Chapter 001 The Administrative Medical Assistant
35. ____________ is sensitivity to other people's feelings and situations.
________________________________________
36. A(n) ___________ person believes that one's own race, ethnic group, and/or culture is
superior to all others.
________________________________________
37. _______ is a trait that results in complete, neat, and correct tasks.
________________________________________
38. ___________ is a certifying body that provides certification opportunities for medical
transcriptionists.
________________________________________
39. _________ is recognition given by associations that an individual has met high standards
and has demonstrated competency in given knowledge and tasks.
________________________________________
40. A(n) _________ person completes tasks with correctness and attention to detail.
________________________________________
41. ______is a trait characterized by working independently and offering to help others.
________________________________________
42. _________ is the ability to speak and act considerately in various situations.
________________________________________
1-8
Chapter 001 The Administrative Medical Assistant
43. The __________ Role Delineation Chart is a good reference source that identifies the
skills, duties, and procedures that medical assistants are educated to perform.
________________________________________
44. __________ is the most common and efficient mode of communication for many
messages.
________________________________________
45. The administrative medical assistant plays an important role in ensuring that the medical
office's procedures comply with __________ concerning patient's records.
________________________________________
46. A basic understanding of a variety of __________ and the ability to use computers with
mastery are essential workplace skills.
________________________________________
47. The use of __________ to communicate is as widespread as telephone communication.
________________________________________
48. Excellent __________ skills often come from a genuine desire to work with people.
________________________________________
49. Looking directly at the patient and listening with attention are ways to communicate
__________ of the person.
________________________________________
1-9
Chapter 001 The Administrative Medical Assistant Key
Multiple Choice Questions
1. (p. 4) Patient medical records are sometimes called:
A. Patient History
B. Documents
C. Charts
D. Patient Information
Patient medical records are sometimes called charts.
ABHES: Prepare and maintain medical records.
Bloom's: Remembering
CAAHEP: V.P. 3 Organize a patient's medical record; V.P. 4 File medical records (Psychomotor)
Difficulty: Easy
Learning Outcome: 1.1
2. (p. 5) The type of communication that is the most common and efficient mode of
communication for many messages is:
A. Voice Mail
B. Written
C. Verbal
D. Electronic
Electronic communication is the most common and efficient mode of communication for
many messages.
ABHES: Apply computer application skills using a variety of different electronic programs including both practice management software
and EMR software.
Bloom's: Remembering
CAAHEP: IV.P.10. Compose professional/business letters (Psychomotor)
Difficulty: Easy
Learning Outcome: 1.1
1-10
Chapter 001 The Administrative Medical Assistant Key
3. (p. 6) __________ lead to misinformation which can lead to mistreatment.
A. Patient Documentation
B. Errors
C. Rumors
D. Consultations
Errors lead to misinformation which can lead to mistreatment.
ABHES: Document Accurately
Bloom's: Remembering
CAAHEP: IV.P.8. Document patient care (Psychomotor)
Difficulty: Easy
Learning Outcome: 1.1
4. (p. 4) All students in an accredited medical assisting program are required to master
__________ areas of competence.
A. 3
B. 4
C. 5
D. 6
All students in an accredited medical assisting program are required to master three areas of
competence.
ABHES: Identify and apply the knowledge of all body systems, their structure and functions, and their common diseases, symptoms and
etiologies.
Bloom's: Remembering
CAAHEP: V.P. 1-10Administrative Functions (Psychomotor); II.P. 1-3 Applied Mathematics (Psychomotor); III.P. 1-8 Applied
Microbiology/Infection Control (Psychomotor)
Difficulty: Easy
Learning Outcome: 1.1
1-11
Chapter 001 The Administrative Medical Assistant Key
5. (p. 5) How many types of math skills does the administrative medical assistant need?
A. 6
B. 5
C. 4
D. 3
The administrative medical assistant needs three types of math skills addition, subtraction and
percentage calculations.
ABHES: Math and Metric conversions
Bloom's: Remembering
CAAHEP: II.C. 1-7 Applied Mathematics (Cognitive) II.P. 1-3 Applied Mathematics (Psychomotor) II.A. 1-2 Applied Mathematics
(Affective)
Difficulty: Easy
Learning Outcome: 1.1
6. (p. 7) Which answer helps build goodwill between the patient and the physician?
A. Lifting patients' spirits
B. Paying the bill on time
C. Attending appointments as scheduled
D. Compliance with treatment plan
Lifting patients' spirits helps build goodwill between the patient and the physician.
ABHES: Recognize and respond to verbal and nonverbal communication.
Bloom's: Remembering
CAAHEP: IV.A.1Demonstrate empathy in communicating with patients, family and staff; IV.A.2. Apply active listening skills; IV.A. 5.
Demonstrate sensitivity appropriate to the message being delivered; IV.A.8. Analyze communications in providing appropriate
responses/feedback; IV.A.10. Demonstrate respect for individual diversity, incorporating awareness of one's own biases in areas including
gender, race, religion, age and economic status.
Difficulty: Easy
Learning Outcome: 1.2
1-12
Chapter 001 The Administrative Medical Assistant Key
7. (p. 9) Choose the most common place of employment for the administrative medical
assistant?
A. Hospital
B. Schools
C. Physician Practice
D. ER Department
Physician practices are the most common place of employment for the administrative medical
assistant.
ABHES: Conduct work within scope of education, training, and ability
Bloom's: Remembering
CAAHEP: IX.C.1. Discuss legal scope of practice for medical assistants; IX.A.2. Explore issues of confidentiality as it applies to the medical
assistant.
Difficulty: Easy
Learning Outcome: 1.3
8. (p. 10) A(n) __________ provides care during pregnancy and childbirth.
A. neurologist
B. nephrologist
C. obstetrician
D. gerontologist
An obstetrician provides care during pregnancy and childbirth.
ABHES: Does not correlate with ABHES
Bloom's: Remembering
CAAHEP: N/A
Difficulty: Easy
Learning Outcome: 1.3
1-13
Chapter 001 The Administrative Medical Assistant Key
9. (p. 10) A(n) __________ investigates the causes of disease.
A. pathologist
B. dermatologist
C. gerontologist
D. pulmonologist
A pathologist investigates the causes of disease.
ABHES: Does not correlate with ABHES
Bloom's: Remembering
CAAHEP: N/A
Difficulty: Easy
Learning Outcome: 1.3
10. (p. 10) A(n) __________ maintains pain relief and bodily function stability.
A. pulmonologist
B. allergist
C. anesthesiologist
D. immunologist
An anesthesiologist maintains pain relief and bodily function stability.
ABHES: Does not correlate with ABHES
Bloom's: Remembering
CAAHEP: N/A
Difficulty: Easy
Learning Outcome: 1.3
11. (p. 11) The outward display of an employee's values and standards is defined as:
A. Personality
B. Beliefs
C. Morals
D. Work ethics
The outward display of an employee's values and standards is defined as work ethics.
ABHES: Be cognizant of ethical boundaries
Bloom's: Remembering
CAAHEP: IX.P.4 Practice within the standard of care for a medical assistant (Psychomotor); IX.A.1. Demonstrate sensitivity to patient
rights (Affective)
Difficulty: Easy
Learning Outcome: 1.4
1-14
Chapter 001 The Administrative Medical Assistant Key
12. (p. 12) Physicians rank _____ as the most important employee trait.
A. Kindness
B. Accuracy
C. Promptness
D. Friendly
Physicians rank accuracy as the most important employee trait.
ABHES: Project a positive attitude
Bloom's: Remembering
CAAHEP: IV.P.2 Report relevant information to others succinctly and accurately (Psychomotor)
Difficulty: Easy
Learning Outcome: 1.4
13. (p. 12) A thorough administrative medical assistant produces work that is _____.
A. Accurate
B. Neat, prompt and complete
C. Neat, accurate, and complete
D. Detailed and prompt
A thorough administrative medical assistant produces work that is neat, accurate, and
complete.
ABHES: Professionalism components
Bloom's: Remembering
CAAHEP: IV.P.2. Report relevant information to others succinctly and accurately (Psychomotor)
Difficulty: Easy
Learning Outcome: 1.4
14. (p. 13) __________ is a key component when working within a medical office environment.
A. Flexibility
B. Dependability
C. Friendliness
D. Punctuality
Flexibility is a key component when working within a medical office environment.
ABHES: Professionalism components
Bloom's: Remembering
CAAHEP: N/A
Difficulty: Easy
Learning Outcome: 1.4
1-15
Chapter 001 The Administrative Medical Assistant Key
15. (p. 14) To take action independently is to show __________.
A. Managerial skills
B. Initiative
C. Commitment
D. Strength
To take action independently is to show initiative.
ABHES: Professionalism components
Bloom's: Remembering
CAAHEP: N/A
Difficulty: Easy
Learning Outcome: 1.4
16. (p. 14) This is considered an aspect of self-motivation:
A. Alertness
B. Awareness
C. Promptness
D. Punctuality
Alertness is considered to be an aspect of self-motivation.
ABHES: Professionalism components
Bloom's: Remembering
CAAHEP: N/A
Difficulty: Easy
Learning Outcome: 1.4
1-16
Chapter 001 The Administrative Medical Assistant Key
17. (p. 15) A mix of self-motivation and __________ should be used when seeking areas to
assist fellow team members.
A. Confidence
B. Tact
C. Pride
D. Remembering
A mix self-motivation and tact should be used when seeking areas to assist fellow team
members.
ABHES: Professionalism components
Bloom's: Remembering
CAAHEP: N/A
Difficulty: Easy
Learning Outcome: 1.4
18. (p. 17) The AAMA requires CMAs to be re-certified how often?
A. every three years
B. every five years
C. every seven years
D. every ten years
The AAMA requires CMAs to be re-certified every five years.
ABHES: Professionalism components
Bloom's: Remembering
CAAHEP: IX.P.4 Practice within the standard of care for a medical assistant (Psychomotor)
Difficulty: Easy
Learning Outcome: 1.5
1-17
Chapter 001 The Administrative Medical Assistant Key
19. (p. 18) AHIMA offers __________ certification exams in coding.
A. Two
B. Four
C. Three
D. Five
AHIMA offers three certification exams in coding: CCA, CCS, CCS-P.
ABHES: Professionalism components
Bloom's: Remembering
CAAHEP: N/A
Difficulty: Easy
Learning Outcome: 1.5
20. (p. 18) A certification exam to become a certified medical administrative specialist is offered
through the:
A. AMT
B. AAMA
C. NCCT
D. MAERB
A certification exam to become a certified medical administrative specialist is offered through
the AMT.
ABHES: Professionalism components
Bloom's: Remembering
CAAHEP: IX.C.5 Discuss licensure and certification as it applies to healthcare providers (Cognitive)
Difficulty: Easy
Learning Outcome: 1.5
1-18
Chapter 001 The Administrative Medical Assistant Key
21. (p. 18) The core values of the IAAP include integrity, respect, adaptability, communication
and __________.
A. Courage
B. Dependability
C. Commitment
D. Cooperation
The core values of the IAAP include integrity, respect, adaptability, communication and
commitment.
ABHES: Professionalism components
Bloom's: Remembering
CAAHEP: IX.C.5 Discuss licensure and certification as it applies to healthcare providers (Cognitive)
Difficulty: Easy
Learning Outcome: 1.5
22. (p. 21) When speaking with terminally ill patients, what types of topics should you discuss?
A. Past History
B. Future Plans
C. Long-term topics
D. Short-term topics
When speaking with terminally ill patients, you should discuss short-term topics.
ABHES: Professionalism components
Bloom's: Remembering
CAAHEP: IV.A.1 Demonstrate empathy in communicating with patients, family and staff IV.V.A.5. Demonstrate sensitivity appropriate to the
message being delivered (Affective)
Difficulty: Easy
Learning Outcome: 1.6
1-19
Chapter 001 The Administrative Medical Assistant Key
23. (p. 21) Which of the following is a current preferred sign-in method?
A. First name only method
B. Label method
C. Marker method
D. last name only method
The label method is a current preferred sign-in method.
ABHES: Maintain confidentiality at all times
Bloom's: Remembering
CAAHEP: IX.P.1. Respond to issues of confidentiality (Psychomotor)
Difficulty: Easy
Learning Outcome: 1.6
24. (p. 22) Identify the sole judge of what information is to be given to, or withheld from, the
patient?
A. The office manager
B. The medical assistant
C. The administrative medical assistant
D. The physician
The physician is the sole judge of what information is to be given to or withheld from the
patient.
ABHES: Maintain confidentiality at all times
Bloom's: Remembering
CAAHEP: IX.C.7. Compare and contrast physician and medical assistant roles in terms of standard of care (Cognitive)
Difficulty: Easy
Learning Outcome: 1.6
1-20
Chapter 001 The Administrative Medical Assistant Key
25. (p. 23) __________ is the tendency to believe that one's own race or ethnic group is the most
important and that some or all aspects of its culture are superior to those of other groups.
A. Ethnocentrism
B. Prejudice
C. Bias
D. Ego
Ethnocentrism is the tendency to believe that one's own race or ethnic group is the most
important and that some or all aspects of its culture are superior to those of other groups.
ABHES: Be cognizant of ethical boundaries
Bloom's: Remembering
CAAHEP: IX.P.4. Practice within the standard of care for a medical assistant (Psychomotor); IX.A.1. Demonstrate sensitivity to patient
rights (Affective)
Difficulty: Easy
Learning Outcome: 1.6
26. (p. 19) Hope worked as an administrative medical assistant but was dismissed from her
AMA position after numerous patients complained about how they were greeted. Hope claims
that she always used an appropriate verbal greeting with each patient. Select which of the
following may have contributed to the miscommunication between Hope and the patient.
A. Lack of professional certification
B. Not enough reading material in the waiting area
C. Nonverbal facial expressions and tone of voice
D. An unclean, unpressed uniform
Nonverbal facial expressions and tone of voice may have contributed to the
miscommunication between Hope and the patient.
ABHES: Recognize and respond to verbal and nonverbal communication.
Bloom's: Understanding
CAAHEP: IV.P.11. Respond to nonverbal communication (Psychomotor); IV.C.1. Identify styles and types of verbal communication
(Cognitive); IV.C.2. Identify nonverbal communication (Cognitive).
Difficulty: Difficult
Learning Outcome: 1.6
1-21
Chapter 001 The Administrative Medical Assistant Key
27. (p. 11) During his first six months at a local physician's practice, Brian completed and
submitted insurance claims to various carriers. He used a software program to check and
process his claims prior to submitting them for payment. This demonstrated that he accurately
completed claims using very few resources. Select which of the following he was
demonstrating.
A. Tact
B. Ethnocentrism
C. Assertiveness
D. Efficiency
Brian was demonstrating efficiency.
ABHES: Receive, organize, prioritize, and transmit information expediently.
Bloom's: Understanding
CAAHEP: VII.P.3. Complete insurance claim forms (Psychomotor)
Difficulty: Difficult
Learning Outcome: 1.4
28. (p. 17) While searching online for a medical coding position, Bailey noticed that several
opportunities required CCS-P, CPC, or other current coding credentials. Which of the
following key words or phrases could she use to search the Internet for the meaning of these
terms?
A. Certification
B. Interpersonal relationship skills
C. Computer skills
D. Records management skills
While searching online for a medical coding position, Bailey should use the keyword or
phrase "certification" to search the internet.
ABHES: Professionalism components
Bloom's: Analyzing
CAAHEP: No correlation to standard
Difficulty: Difficult
Learning Outcome: 1.5
1-22
Chapter 001 The Administrative Medical Assistant Key
29. (p. 9) Scarlett would like to work in a medical-related administrative field but is not
interested in a medical office setting. Which of the following would offer the best choice of a
career for Scarlett?
A. Food management
B. Education
C. Home health sales
D. Education and home health sales
Education and home health sales would offer the best choice of a career for Scarlett who
would like to work in a medical-related administrative field but is not interested in a medical
office setting.
ABHES: Compare and contrast the allied health professions and understand their relation to medical assisting.
Bloom's: Analyzing
CAAHEP: No correlation to standards
Difficulty: Difficult
Learning Outcome: 1.3
30. (p. 4) During her interview, Laurie stated that she has worked within the physical medical
office setting and from the home setting using electronic health records and insurance claim
processing programs. Her records show she received high evaluations and was frequently
given more administrative authority. She had demonstrated competence in:
A. Communication skills within the team environment
B. Organizational skills
C. Computer skills
D. All of these are correct
Laurie had shown competence in communication skills within a team environment,
organizational skills, and computer skills.
ABHES: Professionalism components
Bloom's: Analyzing
CAAHEP: No correlation to standards
Difficulty: Difficult
Learning Outcome: 1.1
1-23
Chapter 001 The Administrative Medical Assistant Key
31. (p. 7) After he finishes his shift at the Flatwoods Medical Clinic for Burned Children, Tyson
volunteers his time with the local equestrian program for physically challenged children.
Which of the following personal attributes is Tyson demonstrating most clearly?
A. Dependability
B. True and genuine liking of other individuals
C. Resourcefulness
D. Cheerfulness
Tyson demonstrated the personal attributes of true and genuine liking of other individuals
ABHES: Be courteous and diplomatic
Bloom's: Analyzing
CAAHEP: No correlation to standards
Difficulty: Difficult
Learning Outcome: 1.2
32. (p. 11) An administrative medical assistant should always be aware of the impression and
professional image given by his or her actions and presentation because:
A. The physician and practice are represented through the administrative medical assistant.
B. It is part of the job description.
C. It may lead to an increase in salary or wages.
D. None of these is correct.
An administrative medical assistant should always be aware of the impression and
professional image given by his or her actions and presentation because the physician and
practice are represented through the administrative medical assistant.
ABHES: Be courteous and diplomatic
Bloom's: Remembering
CAAHEP: No correlation to standards
Difficulty: Difficult
Learning Outcome: 1.4
1-24
Chapter 001 The Administrative Medical Assistant Key
Fill in the Blank Questions
33. (p. 12) Dependability consists of _________ tasks on schedule, without complaining, and
offering to assist others.
finishing
Dependability consists of finishing tasks on schedule, without complaining, and offering to
assist others.
ABHES: Express a responsible attitude.
Bloom's: Remembering
CAAHEP: No correlation to standards
Difficulty: Medium
Learning Outcome: 1.4
34. (p. 14) _______ means logically and systematically planning steps to accomplish a task.
Problem-solving
Problem-solving means logically and systematically planning steps to accomplish a task.
ABHES: Express a responsible attitude.
Bloom's: Analyzing
CAAHEP: IV.A.5. Demonstrate sensitivity appropriate to the message being delivered. (Affective)
Difficulty: Medium
Learning Outcome: 1.4
35. (p. 8) ____________ is sensitivity to other people's feelings and situations.
Empathy
Empathy is sensitivity to other people's feelings and situations.
ABHES: Be courteous and diplomatic.
Bloom's: Remembering
CAAHEP: IV.A.5. Demonstrate sensitivity appropriate to the message being delivered. (Affective)
Difficulty: Medium
Learning Outcome: 1.2
1-25
Chapter 001 The Administrative Medical Assistant Key
36. (p. 23) A(n) ___________ person believes that one's own race, ethnic group, and/or culture
is superior to all others.
Ethnocentric
An ethnocentric person believes that one's own race, ethnic group, and/or culture is superior
to all others.
ABHES: No correlation to standards
Bloom's: Remembering
CAAHEP: No correlation to standards
Difficulty: Medium
Learning Outcome: 1.6
37. (p. 12) _______ is a trait that results in complete, neat, and correct tasks.
Thoroughness
Thoroughness is a trait that results in complete, neat, and correct tasks.
ABHES: Professional Components
Bloom's: Analyzing
CAAHEP: No correlation to standards
Difficulty: Medium
Learning Outcome: 1.4
38. (p. 18) ___________ is a certifying body that provides certification opportunities for
medical transcriptionists.
AHDI
AHDI is a certifying body that provides certification opportunities for medical
transcriptionists.
ABHES: No correlation to standards
Bloom's: Remembering
CAAHEP: No correlation to standards
Difficulty: Medium
Learning Outcome: 1.5
1-26
Chapter 001 The Administrative Medical Assistant Key
39. (p. 17) _________ is recognition given by associations that an individual has met high
standards and has demonstrated competency in given knowledge and tasks.
Certification
Certification is a recognition given by associations that an individual has met high standards
and has demonstrated competency in given knowledge and tasks.
ABHES: Credentialing of a medical assistant.
Bloom's: Remembering
CAAHEP: No correlation to standards
Difficulty: Medium
Learning Outcome: 1.5
40. (p. 12) A(n) _________ person completes tasks with correctness and attention to detail.
Accurate
An accurate person completes tasks with correctness and attention to detail.
ABHES: Document Accurately.
Bloom's: Remembering
CAAHEP: IX.P.7. Document accurately in the patient record (Psychomotor)
Difficulty: Medium
Learning Outcome: 1.4
41. (p. 14) ______is a trait characterized by working independently and offering to help others.
Initiative
Initiative is a trait characterized by working independently and offering to help others.
ABHES: Professional Components
Bloom's: Remembering
CAAHEP: No correlation to standards
Difficulty: Medium
Learning Outcome: 1.4
1-27
Chapter 001 The Administrative Medical Assistant Key
42. (p. 19) _________ is the ability to speak and act considerately in various situations.
Tact
Tact is the ability to speak and act considerately in various situations.
ABHES: Professional Components
Bloom's: Remembering
CAAHEP: No correlation to standards
Difficulty: Medium
Learning Outcome: 1.4
43. (p. 4) The __________ Role Delineation Chart is a good reference source that identifies the
skills, duties, and procedures that medical assistants are educated to perform.
AAMA
The AAMA Role Delineation Chart is a good reference source that identifies the skills, duties,
and procedures that medical assistants are educated to perform.
ABHES: Have knowledge of the general responsibilities of the medical assistant.
Bloom's: Understanding
CAAHEP: IX.C.1. Discuss legal scope of practice for medical assistants (Cognitive).
Difficulty: Medium
Learning Outcome: 1.1
44. (p. 5) __________ is the most common and efficient mode of communication for many
messages.
Electronic Communication
Electronic communication is the most common and efficient mode of communication for
many messages.
ABHES: Apply computer application skills using a variety of different electronic programs including both practice management software
and EMR software.
Bloom's: Understanding
CAAHEP: V.P.7. Use internet to access information related to the medical office (Psychomotor).
Difficulty: Difficult
Learning Outcome: 1.1
1-28
Chapter 001 The Administrative Medical Assistant Key
45. (p. 6) The administrative medical assistant plays an important role in ensuring that the
medical office's procedures comply with __________ concerning patient's records.
government regulations
The administrative medical assistant plays an important role in ensuring that the medical
office's procedures comply with government regulations concerning patient's records.
ABHES: Efficiently maintain and understand different types of medical correspondence and medical records.
Bloom's: Remembering
CAAHEP: IX.A.3. Recognize the importance of local, state, and federal legislation and regulations in the practice setting (Affective).
Difficulty: Difficult
Learning Outcome: 1.1
46. (p. 6) A basic understanding of a variety of __________ and the ability to use computers
with mastery are essential workplace skills.
technologies
A basic understanding of a variety of technologies and the ability to use computers with
mastery are essential workplace skills.
ABHES: Identify and properly utilize office machines, computerized systems and medical software.
Bloom's: Remembering
CAAHEP: V.P.6. Use office hardware and software to maintain office systems (Psychomotor).
Difficulty: Difficult
Learning Outcome: 1.1
47. (p. 6) The use of __________ to communicate is as widespread as telephone
communication.
E-mail
The use of e-mail to communicate is as widespread as telephone communication.
ABHES: Apply computer application skills using a variety of different electronic programs including both practice management software
and EMR software.
Bloom's: Remembering
CAAHEP: V.P.7. Use internet to access information related to the medical office. (Psychomotor)
Difficulty: Medium
Learning Outcome: 1.1
1-29
Chapter 001 The Administrative Medical Assistant Key
48. (p. 7) Excellent __________ skills often come from a genuine desire to work with people.
interpersonal
Excellent interpersonal communication skills often come from a genuine desire to work with
people.
ABHES: Express a responsible attitude.
Bloom's: Remembering
CAAHEP: No correlation to standards
Difficulty: Medium
Learning Outcome: 1.1
49. (p. 7) Looking directly at the patient and listening with attention are ways to communicate
__________ of the person.
acceptance
Looking directly at the patient and listening with attention are ways to communicate
acceptance of the person.
ABHES: Be attentive, listen and learn
Bloom's: Remembering
CAAHEP: IV.A.2. Apply active listening skills. (Affective)
Difficulty: Medium
Learning Outcome: 1.2
1-30