Job Description
Job Title:
Van driver
Reports To:
Secondhand Superstore Coordinator
Location(s):
Primarily Oxfordshire
Job Purpose
1. Driving company vehicles. This includes driving a Luton furniture van and occasionally picking up
and returning Companions (our ex-homeless residents) in a 16 passenger mini-bus.
2. Planning of the collection and delivery of furniture, and supervision and coordination of companions
and volunteers, to provide excellent customer service at minimum cost; training, development, and
support of Companions and volunteers, to enable them to perform effectively, to achieve personal
development and meet organisational requirements.
3. This post will usually work Monday to Friday but may be required to work other days of the week
including Saturdays and Sundays.
Responsibilities
General Responsibilities
 Driving company vehicles in order to deliver and collect furniture and other donations and people.
 Contribute to the growth of revenue and maximisation of profit from effective and customer
focused operations
 Coordinate, supervise and train Companions and volunteers to ensure high quality customer
service when interacting with the public
 Ensure driving, collection and delivery services are administered effectively and comply with the
law at all times
 Develop and foster a team environment based on respect and mutual support to achieve the team
goals
 Lead and teach team work by example
Specific Responsibilities
 In conjunction with the Secondhand Superstore Coordinator, plan and implement logistic
processes for:
o Fleet operation including systems and process for scheduling to maximise customer
service and reduce running cots
o Documented training system to cover all tasks, risks, health and safety for all jobs
associated with the collection delivery and movement of goods.
o Increasing the quality and quantity of donated items to realise the highest profit
o Increasing our customer loyalty and attracting new customers
 Coordinate and supervise the team of Companions and volunteers who are involved any day in
collection and delivery.
 Induct and train drivers, driver’s assistants, and other team members into the collection and
delivery team.
 Drive organisation vehicles to achieve our business purposes, including
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collecting and returning Companions each day
collecting donated goods
delivering purchased items
transporting goods to and from the different sites
disposing of items at landfill
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Manoeuvre, lift and carry furniture and domestic goods to and from vehicles, in and out of
buildings, and up and down stairs. Also supervise and work with others doing this.
Responsible for Health & Safety for all activities associated with loading, unloading, driving, and
manoeuvring of vehicles including use of tail lift, driving skills, movement of goods within
organisation’s premises and at customer premises, and ensuring all members of the vehicle team
take their responsibility for Health & Safety seriously
Maintain fleet security; account for and maintain fleet tools and equipment; conduct daily and
weekly vehicle maintenance checks; maintain fleet appearance and cleanliness
Undertake other driving duties as required by Emmaus Oxford
Support the learning, skills development, and engagement in work activities of Companions
Provide relief support in other operations as required.
Any other duties as required by the Secondhand Superstore Coordinator including additional
duties and responsibilities to cover for holidays and absences.
Working Conditions
Emmaus Oxford currently runs its business operations six days a week, Monday to Saturday and
provides 24 hour, 7 day/week support to the Companions who make up the Community. Days and
hours of work will be agreed with the line manager as is appropriate with your role and responsibilities
The role does not currently involve working on Sundays although it is possible this may become
necessary in late 2015.
Emmaus Oxford works with vulnerable people. Employees and volunteers must observe the proper
demarcation and professional boundaries while performing their role. All roles within Emmaus Oxford
are subject to enhanced DBS [formally CRB] checks.
Employees must always act in a way which will maintain the good reputation of Emmaus Oxford,
upholding the policies and procedures of Emmaus Oxford and striving to preserve good working
relationships with employees, volunteers, Companions and trustees. Employees are obliged to keep
the appropriate and key personnel well informed of significant matters relating to the Community
House and the Community retail outlets.
All employees must develop and maintain a positive and involved relationship with the Emmaus
movement at local, regional, national and international levels.
In Emmaus volunteers are an important resource and make a vital contribution to Emmaus’ aim to
take action to help disadvantaged people. Emmaus Oxford therefore encourages, develops and
supports volunteer involvement in its work.
Work is conducted in an environmentally aware manner with the aim of ensuring all resources are
utilised effectively and efficiently. Sound ‘value for money’ principles are necessary in undertaking
purchasing or supply of goods and services.
Physical Requirements
It is essential for you to be able to drive to carry out your role and this is a large part of your role. If
you lose your licence or are otherwise unable to fulfil your responsibilities to our satisfaction, your
employment may be terminated without notice.
This position requires the ability to lift and move large furniture up and down stairs, into and out of
vehicles and buildings.
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Approved By:
Date Approved:
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Eddie Blaze General Manager
23/06/2014
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Person Specification
Job Title: Van Driver Part Time.
Essential
Desirable
Experience
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Delivery driver
Working as part of a team
Training and development of others
Customer service
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Scheduling rotas
Fleet maintenance
Recycling or second-hand retail experience
Stock management
Working with vulnerable people or people with
challenging behaviour
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Homelessness issues
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Customer Care; Dealing with Difficult Customers
Health and Safety
Fire Marshall
Certified First Aider
Relevant NVQ Level 2
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Proficient use of email and internet
MiDAS training
Knowledge and Commitment
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Map reading
Customer service focus
Demonstration of a belief in, and the ability to
adopt and work within, the Emmaus principles
Education / Professional Certification
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Valid Driver’s Licence with at least 2 years driving
experience, including authorisation to drive a 16
Passenger Mini Bus and a Luton delivery van.
(This probably means that your license must
either be pre 1997 with a D1(101) permission, or
post 1997 with D1 permission but please check
your legal entitlement to drive these vehicles as a
paid employee prior to application).
Skills
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Ability to drive Luton delivery van and or a mini
bus.
Effective verbal communication
Effective listening
Ability to stay calm and cope under pressure
Ability to delegate effectively
Effective administration, organisation and time
management
Personal Characteristics
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A belief in the potential of each individual and an understanding of the importance of community in helping
an individual to achieve their potential
Over 25 [for driving insurance purposes]
Non-judgemental
Effective team member, with the ability to lead, work and delegate
Ability to engage others in support
Enthusiastic
Commitment to environmental sustainability and social development
Commitment to demonstrate the values of Emmaus Oxford: compassion, respect, value each individual,
integrity, work to the best of our abilities, and solidarity
Able to work with range of people without prejudice
Self motivated
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