Job Title:
Community Manager
Location:
Nant Lais, Bridgend
Reports to:
Director
Date:
February 2015
Job Purpose:
The Community Manager manages all activities associated with Companions and their welfare and wellbeing
in compliance with our Emmaus ethos, mission, strategic aims, organisational objectives, policies and
procedures. The Community Manager leads the Community in engaging and promoting the Emmaus
movement and solidarity1 internally and externally.
The Community Manager is accountable to the Director for all matters pertaining to Companions, but is
expected to work closely with the Business Manager and his team regarding the performance and welfare of
Companions during their working week.
Job Dimensions:
 Community Home Budget: approx. £350,000
 Number of Companions: up to 24
 Staff Managed : Deputy Community Manager
 40 hour week, but great flexibility is required, especially in the first year
 Starting salary c £27,000 p.a
Organisation Chart:
CHAIR OF
BOARD
DIRECTOR
ADMINISTRATOR
COMMUNITY
MANAGER
DEPUTY
COMMUNITY
MANAGER
BUSINESS
MANAGER
COMPANIONS
Principal Accountabilities:
 In collaboration with the Director, Business Manager and the Community Advisor, develops a strategy for
the opening of the Emmaus Community in Bridgend.
 Builds a sense of Community, growing the Community in a stable and positive manner. It is envisaged that
the Community Manager and Deputy Community Manager operate a rota of living in the Community in the
first twelve months following opening, to ensure a “sense of community” is created.
1
Solidarity within the context of Emmaus is the working with groups and individuals towards the alleviation of poverty, social exclusion
and suffering and responding to local, national and international appeals for relief and support.
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Builds good working relations with BCBC, V2C, Parc prison and other organisations that would
appropriately refer people for consideration to become Companions in the Community.
Ensures that Companions join the Community within admission guidelines, taking the lead role in offering
or declining places in the Community.
Ensures Companions are welcomed, supported and inducted into all aspects of the Community and fully
understand the implications of them joining the Community.
Ensures all Companions have in place personal development plans that maximise their opportunity to
achieve life plans.
Ensures that the Community home is run in accordance with Emmaus South Wales policies and
procedures and that the Emmaus ethos is maintained.
Collaborates with the Business Manager and shop managers, ensuring Companions are working to the
best of their ability in their work assignments & that individual development plans are incorporated into
work plans.
Takes the lead role in implementing Companion disciplinary procedures so that just outcomes are achieved
and Community stability is maintained.
Manages and develops the Deputy Community Manager and Companions in a way that maximises their
contribution to the Community.
Ensures that all approved policies and procedures relating to Companion management are implemented.
Ensures that effective systems and administration are delivered relating to Companions joining, personal
development and departure.
Ensures the development of solidarity activity within the Community, locally and internationally.
Ensures the Community is a “good neighbour” to those living near Nant Lais and is active in PACT.
Ensures the Community home is maintained and that Health & Safety policies are implemented.
Participates in meetings to add value to management decisions, particularly on Companion matters.
Puts in place adequate cover to ensure that the Community home operates safely at all times.
Ensures volunteers are successfully recruited & supervised to support the Community operation.
Participates in the development of the annual budget for the Community and contributes to strategies that
enhance the creative development of Community life and the well-being of Companions.
Undertakes any other duties as required by the Director including additional duties and responsibilities to
cover for holidays and absences. Participates in the 24/7 emergency cover schedule.
Observes confidentiality & data-protection management of all files and information relating to companions.
Complies with the requirements of external funders i.e. reports etc. as necessary.
Special Requirements
 Training programme for the Community Manager will include stays at other Emmaus Communities in the
UK & possibly abroad.
 Participates in national and international Emmaus meetings, for example Community Leaders meetings,
UK National Assembly and Emmaus International World Assembly.
 Works to achieve the right balance between the charity’s primary purposes & an effective social enterprise.
 Negotiates and administers Housing Benefit and Supporting People income.
 Participates in and supports solidarity.
 Leads the Community by example by demonstrating appropriate behaviour and participating in all aspects
of Community life.
 Learns and engages with the Emmaus ethos as presented in the Universal Manifesto2 and embodied in the
history and experience of all involved in Emmaus.
 Because Emmaus works with vulnerable people, the Community Manager must ensure all employees,
Trustees and, where appropriate, volunteers are subject to enhanced DBS/CRB checks.
 Attends the Board of Trustees to report on the running of the Community, when appropriate.
 Days and hours of work are agreed with the Director as is appropriate to support Companions, and may be
on a rotating schedule to share the responsibilities. The Community Manager & Deputy will provide 24/7
cover for the Community.
2
The English version of the Universal Manifesto is available at http://emmaus-international.org/ under ‘Our Publications’
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Person Specification: Community Manager
Essential
Desirable
Experience
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Working with vulnerable people of either gender
or sexual orientation
Confident and competent people manager
Team building, coaching, supervision
Working with and relating to a diverse range of
people and at all times maintaining appropriate
professional boundaries
Financial management and budget responsibility
Facilities management
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Working with people with challenging behaviour
Previous experience in the care of vulnerable
people
Volunteer management
Identifying, preparing and delivering individual
development plans
Public relations
Retail / commercial management
Knowledge & Commitment
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Knowledge and understanding of homelessness
issues
Risk assessment and management
Professional boundaries
Confidentiality
Demonstration of a belief in and, the ability to
adopt and work within Emmaus principles
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Residential management
Housing benefit
Health & Safety: food handling and hygiene,
working with violence and aggression, manual
handling, risk assessments, first aid
Mental illness & addictions
Data protection
Familiarity with social enterprise
Education / Professional Certification
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Evidence of continuing education and personal
development.
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Certificate in Management Studies
Degree in related field
Qualification in Counselling skills, Social Care or
similar.
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Welsh speaker
Mediation
Facilitation
Public speaking
Microsoft Word and Excel
Skills
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Effective written and verbal communication
Effective listening
Leadership
Able to manage up as well as down
Conflict resolution capability
Ability to remain calm & cope under extreme
pressure
Results focussed
Work prioritisation and planning
Participative management style; ability to enable
and empower rather than direct
Effective administration, organisation, and time
management
IT Skills, Email and Internet
Personal Characteristics
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A belief in the potential of each individual and an understanding of the importance of community life in
helping an individual to achieve their potential
Effective team player, with the ability to lead, work and delegate
Ability to work effectively under pressure
Demonstrates initiative and a flexible approach
Empathetic and understanding of a wide range of needs and experiences
Awareness and acceptance of own limitations
Confidence to take on and resolve difficult and frequently sensitive issues
Commitment to environmental sustainability and social development
Able to welcome people into the community without prejudice
Willing and able to work unsocial hours
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