Job Title:
Deputy Community Manager
Location:
Nant Lais, Bridgend
Reports to:
Community Manager
Date:
October 2015
Job Purpose:
The Deputy Community Manager supports the Community Manager in managing all activities associated with
Companions and their welfare and wellbeing in compliance with our Emmaus ethos, mission, strategic aims,
organisational objectives, policies and procedures.
The Deputy Community Manager is expected to work closely with the Business Manager and his team
regarding the performance and welfare of Companions during their working week.
Job Dimensions:
 Community Home Budget: approx. £350,000
 Number of Companions: up to 24
 Staff Managed : None
 40 hour week, but great flexibility is required, especially in the first year
 Starting salary c £21,000 p.a
Organisation Chart:
CHAIR OF
BOARD
DIRECTOR
ADMINISTRATOR
COMMUNITY
MANAGER
DEPUTY
COMMUNITY
MANAGER
BUSINESS
MANAGER
COMPANIONS
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Principal Accountabilities: The Deputy Community Manager is expected to assist, and sometimes
deputise for, the Community Manager in the following duties:
 Builds a sense of Community, growing the Community in a stable and positive manner. It is envisaged that
the Community Manager and Deputy Community Manager operate a rota of living in the Community in the
first twelve months following opening, to ensure a “sense of community” is created.
 Effectively assists the Community Manager to build good working relations with BCBC, V2C, HMP Parc
and other organisations that would appropriately refer people for consideration to become Companions in
the Community.
 Ensures that Companions join the Community within admission guidelines, taking the lead role in offering
or declining places in the Community.
 Ensures Companions are welcomed, supported and inducted into all aspects of the Community and fully
understand the implications of joining the Community.
 Ensures all Companions have in place personal development plans that maximise their opportunity to
achieve life plans.
 Ensures that the Community home is run in accordance with Emmaus South Wales policies and
procedures and the Emmaus ethos.
 Collaborates with the Business Manager and shop managers, ensuring Companions are working to the
best of their ability in their work assignments & that individual development plans are incorporated into
work plans.
 Implements Companion disciplinary procedures so that just outcomes are achieved and Community
stability is maintained.
 Ensures that all approved policies and procedures relating to Companion management are implemented.
 Ensures that effective systems and administration are delivered relating to Companions joining, personal
development and departure.
 Ensures the development of solidarity activity within the Community, locally and internationally.
 Ensures the Community is a “good neighbour” to those living near Nant Lais and is active in PACT.
 Ensures the Community home is maintained and that Health & Safety policies are implemented.
 Participates in meetings to add value to management decisions, particularly on Companion matters.
 Assists the Community Manager to ensure adequate cover so that the Community home operates safely at
all times.
 Ensures volunteers are successfully recruited & supervised to support the Community operation.
 Participates in the development of the annual budget for the Community and contributes to strategies that
enhance the creative development of Community life and the well-being of Companions.
 Undertakes any other duties as required by the Community Manager including additional duties and
responsibilities to cover for holidays and absences. Participates in the 24/7 emergency cover schedule.
 Observes confidentiality & data-protection management of all files and information relating to companions.
Special Requirements
 Training programme for the Deputy Community Manager will include stays at other Emmaus Communities
in the UK.
 Participates in national and international Emmaus training and meetings, for example other Emmaus
Communities in the UK, Community Leaders’ meetings and UK National Assembly.
 Works to achieve the right balance between the charity’s primary purposes & an effective social enterprise.
 Assists in the negotiation and administration of Housing Benefit and Supporting People income.
 Participates in and supports solidarity.
 Leads the Community by example by demonstrating appropriate behaviour and participating in all aspects
of Community life.
 Learns and engages with the Emmaus ethos as presented in the Universal Manifesto1 and embodied in the
history and experience of all involved in Emmaus.
 Because Emmaus works with vulnerable people, the Deputy Community Manager must ensure all
employees, Trustees and, where appropriate, volunteers are subject to enhanced DBS/CRB checks.
 The Community Manager & Deputy will provide 24/7 cover for the Community.
1
The English version of the Universal Manifesto is available at http://emmaus-international.org/ under ‘Our Publications’
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Person Specification: Deputy Community Manager
Essential
Desirable
Experience
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Confident and competent people manager
Team building, coaching, supervision
Working with and relating to a diverse range of
people, some vulnerable and at all times
maintaining appropriate professional boundaries
Financial management and budget responsibility
Facilities management
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Working with people with challenging behaviour
Previous experience in the care of vulnerable
people
Volunteer management
Public relations
Retail / commercial management
Knowledge & Commitment
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Knowledge and understanding of homelessness
issues
Risk assessment and management
Professional boundaries
Confidentiality
Demonstration of a belief in and, the ability to
adopt and work within Emmaus principles
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Residential management
Housing benefit
Health & Safety: food handling and hygiene,
working with violence and aggression, manual
handling, risk assessments, first aid
Mental illness & addictions
Data protection
Familiarity with social enterprise
Education / Professional Certification
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Evidence of continuing education and personal
development.
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Degree in related field
Qualification in Counselling skills, Social Care or
similar.
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Welsh speaker
Mediation
Facilitation
Public speaking
Microsoft Word and Excel
Skills
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Effective written and verbal communication
Effective listening
Leadership
Conflict resolution capability
Ability to remain calm & cope under extreme
pressure
Results focussed
Work prioritisation and planning
Participative management style; ability to enable
and empower rather than direct
Effective administration, organisation, and time
management
IT Skills, Email and Internet
Personal Characteristics
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A belief in the potential of each individual and an understanding of the importance of community life in
helping an individual to achieve their potential
Effective team player, with the ability to lead, work and delegate
Ability to work effectively under pressure
Demonstrates initiative and a flexible approach
Empathetic and understanding of a wide range of needs and experiences
Awareness and acceptance of own limitations
Confidence to take on and resolve difficult and frequently sensitive issues
Commitment to environmental sustainability and social development
Able to welcome people into the community without prejudice
Willing and able to work unsocial hours
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