Addressing Selection Criteria – Two examples
Below are 2 examples of Selection Criteria to help you understand how to address them. The
first one is a bad example and the second one is a good example.
Example 1:
I possess excelent oral and written comunication skills that I have utilised throughout my entire
employment career to benefit my employers and improve the business.
At XZY Corporation I was required to liaise regularly with many people at many levels ranging from
some senior managers to almost every staff, on a range of matters.
I have written a large number of documents including memos and articles in an office newsletter, as well.
Example 2:
Good communication skills
I possess commendable communication skills which I have developed throughout my professional career.
In particular, as Human Resource Officer at XZY Agency, I had to liaise on a daily basis with the Human
Resource and the Operations managers; with staff from different departments and at all levels; with other
correlated agencies and also with members of the public. Most of the communication was face-to-face
while a considerate amount was via email and by telephone, as well. I was frequently commended for the
professional manner in which I carried out these duties and have had no issues with interacting with any
of the parties involved.
For Example: One of my key responsibilities was to organise temporary support staff for various areas
within XZY Agency. Managers would phone me to request a temporary staff member and I would
personally meet with them to discuss their requirements. Then, I would update the job description and
brief the agency on all aspects of the job to ensure they understood our requirements. This process
required well developed communication skills to ensure I acquired a perfect understanding of the job and
clearly communicated this to the agency. As a result, highly suitable staff were hired.
My written communication skills are also well developed and I have utilised these skills in writing the
following documents:
1. Updating job descriptions
2. Writing articles in a monthly newsletter
3. Writing memos to office staff
As Human Resource Officer, I was required to keep managers and other employees informed of updates
in policies and procedures of the company. To do this, I initiated a monthly newsletter. I wrote an
article in each publication and also encouraged other staff members to submit articles on a regular basis
which I then had to proof-read and publish. On various occasions I also I obtained feedback from them
about the newsletter and the articles published in it. Feedback received in relation to this newsletter was
excellent and resulted in improved lines of communication between managers and the Human
Resources team. In addition to this, I received an award in December 2009 from the General Manager
for successfully conducting a workshop on Dyadic Communication. The feedback that I received from
the participants was excellent. I have enclosed the overall feedback and copy of the award to
substantiate my claim.
Bernard_Lewis_EPU_2010