HARLESTON DOCTORS SURGERY - Harleston Medical Practice

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HARLESTON MEDICAL PRACTICE

PATIENT PARTICIPATION GROUP

MEETING Wednesday 25

th

July 2012 @ 10.00am

Paddock Road Surgery

MINUTES

Apologies: Mrs Phinn, Mrs Allen, Mrs Kerrison, Mrs Montieth

Minutes of Meeting of 13 th June 2012 – Agreed

Matters arising from previous minutes – nurse practitioner proving very popular and a great help with the workload. Producing the leaflets and the articles in the local magazines appear to have helped.

Actions from survey – New leaflet regarding sign post to services, all other items on course to be completed

– revisit November.

New Survey – Agreement reached on new format, to start ASAP to ensure we get the greatest number of replies. Member of PPG to collect from reception at Bullock Fair on or after 6 th August. To try and set up on the website. Mr Hart is happy to use the ‘A’ frame in town handing out the surveys

(to confirm with GPs).

Newsletter – to add new sign post leaflet, look at changing the format.

Surgery News – Dr Kemp and Dr Valori leaving in October.

AOB – ‘No more than two items’ message removed from phone message and reception script. Mr Pye to write backing up local MPs regarding the local ambulance service.

Next Meeting – 19 th September Paddock Road Surgery

Please do not use the PPG meeting to air personal issues. Should you have any queries please contact Terri on 01379 855907 or tclare@nhs.net.

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