CLARENDON SURGERY
Pendleton Gateway
1 The Broadwalk
Salford
M6 5 FX
Tel No: 0161 211 7373
Fax No: 0161 211 7354
TRINITY MEDICAL CENTRE
The Angel Centre
St Phillips Place
Salford
M3 5FA
Tel No: 0161 833 3862
Fax No: 0161 212 4965
www.clarendonsurgery.co.uk
www.trinitysurgery.co.uk
Patient Reference/Participation Group Annual Report 14/15
This report summarises the progression of our Patient Reference/Participation Group (PRPG) and
includes:
A profile of the practice population
The efforts to date to recruit new members to the PPG
Priorities for the practice survey and how they were agreed
Method and results of the patient survey
Resulting Action plan and how it was agreed with our PPG
Confirmation of our opening times
Practice Profile Summary
The practice has 8794 patients registered in the Salford and Manchester areas with the bulk of
the patient population living in Salford. The practice has a diverse patient population and we
have seen an increase in patients from Europe and Asylum Seekers registering for health care
services. Many of our patients have long term conditions and co-morbidity and the Practice has
high disease prevalence. There is also a high level of unemployment.
Age Breakdown
0-4
5-14
15-44
45-64
65-74
75+
Male
299
459
2464
1084
253
163
Female
286
404
2129
794
263
196
It was felt the PPG would not initially fully represent a cross section of the practice population.
PRG Profile
The group originally started up in 2012 and is now a very well established and active group. The purpose
of the Patient Participation Group is to ensure that patients are involved in decisions about the range
and quality of services provided and commissioned by the Practice.
The aim of the group is to allow the practice team and its patients to come together to discuss if and how
any improvements can be made to the services the practice offers its patients and to encourage patients
to engage in their own healthcare. The group meets on a quarterly basis at the Clarendon Surgery where
they discuss local issues and work with the practice in assessing patient satisfaction and identifying topics
for focus and improvement.
The PPG has a mission statement “The Practice is committed to providing high quality care to meet the
needs of its patients by encouraging all people who use our service to be at the heart of its decision
making”
Despite promotion within the surgery the group has not grown significantly since it began, the group is
now made up of 4 patients and 2 representatives from the practice. The current group profile is:
Face to Face:
Male x 2
Female x 4
Ethnicity: White
Employed x 4
Retired x 2
Disability x 1
Virtual Members: 0
All patients are emailed (bcc) copies of minutes and any regular updates where appropriate
Actions taken to recruit
In addition to the posters in the waiting room, dedicated notice board, practice leaflets and website all
encouraging new members, the PPG group has worked closely with the practice to promote awareness
Proposed Actions to Promote the PPG
Details of the group and how to get involved will be incorporated into our New Patient Registration Packs.
Receptionists continue to proactively collect and record patient email addresses so that blanket invites can be sent
out to patients who would like to get involved but prefer to belong to a virtual group .
Doctors to invite patients personally during consultations.
Practice Surveys
In accordance with national guidelines it was agreed with the PPG that this year the Practice would
utilise the Friends & Family Survey and in order to reach as many patients as possible, including those
who may not come into the surgery very often we decided to make the survey available to download or
complete online via the Practice website in addition to staff physically handing out questionnaires in
practice.
In addition the practice has collated the results from the National Patient Satisfaction Survey sent out
direct to patients by the DoH and met with the PPG to discuss and review the findings and develop an
Action plan
Minutes 17 03
15.doc
The results of the surveys were then published on the practice website, notice board and also
emailed out to group members.
FRIENDS AND
FRIENDS AND
NAT SURV RESULTS
FAMILY REPORT JAN 15.doc
FAMILY REPORT FEB 15.doc
DEC 14 - JAN 15.xlsx
Action Plan
The PPG met on 17/03/15 where the Action Plan was reviewed and agreed. The Action Plan was then
circulated along with a copy of the meeting minutes by email to all the group members and published on
the website and notice board in the surgery
A review of the Action Plan to establish progress and achievement to date will be undertaken at the next
quarterly PPG meeting.
Patient Experience
Improvement Plan 14 15.doc
Opening Hours
Clarendon Surgery
The surgery reception is open from 08:00 - 18:30 Monday to Friday. We now operate a telephone triage
system which has resulted in greater access to a clinician.
Access
Pendleton Gateway has a lift to all floors for wheelchair access and Trinity Medical Centre has no steps to
negotiate and so therefore is suitable for wheelchair access. If you hold a disabled car parking badge
then there are a few spaces which are separated from the pay and display car park at Pendleton
Gateway
This report has been published on the Practice website and is available in hard copy for any
patients who would like one.
Report Published and submitted
23/03/15