ROLE DESCRIPTION
1.
ROLE DETAILS
Role Title
Project Officer, Policy And Procedure
Classification Level
ASO-4
Role No
F01662
Discipline
Administration
Division
Asset Services
Date Created
April 2011
Branch/Unit
Quality and Assessment Unit
Date Approved
April 2011
Reports To
Manager, Quality and Assessment
Review Date
2.
ROLE CONTEXT
Role Summary
Reporting/Working
Relationships
Special Conditions
3.
The Project Officer, Policy and Procedure is a role within Asset Services and is accountable to the
Manager, Quality and Assessment for:

developing policy and procedures for maintenance business and operations.

coordinating the implementation and communication of revised and new polices and procedures as
applied to Maintenance Division.

undertaking projects, including coordination and administration.

assisting in the design, content and preparation of training programs for maintenance activities.

Manager, Quality & Assessment (direct manager).

Chief Executive

Directors and Senior Managers across all functional areas of DCSI.

Staff of the Quality & Assessment unit and the Asset Services division.

Other Government departments.

Local Government.

Out of hours work and intrastate travel will be required

Successful applicant will be required to satisfactorily complete a Background Screening and National
Criminal History Record Check (NCHRC) prior to being employed and every three years.
QUALIFICATIONS
Essential
Not applicable
4.
PRIMARY OUTCOMES AND ACCOUNTABILITIES
KEY RESPONSIBILITIES
RELATED TASKS
Continuous Improvement

Assist in the review, in conjunction with stakeholders of existing Maintenance policies and
procedures and the development of new or revised strategies and prepare reports on areas
of change or review.

Liaise with Maintenance Division, Housing Services and relevant stakeholders on
accommodation standards and amenity targets, in relation to future maintenance
operations.

Develop, review and maintain industry and best practices standards, Maintenance fact
sheet, standards letters, documents and forms and the Operators’ Manual for the
Maintenance Centre.

Liaise directly with Printers and Procurement Unit in the revision of Maintenance forms.

Contribute to the design and development of strategies to improve maintenance business
and operations.

Maintain Maintenance policies, procedures and standards to DCSI corporate standards and
are kept up to date and made available to staff through the relevant media (ie: R:\ drive and
Intranet etc).

Participate in the development of a Quality system, including establish and maintain
systems for researching and analysing data.

Participate in the development of maintenance field staff training modules relevant to
identified needs.

Administer and evaluate projects related to maintenance policies and procedures.

Develop and update maintenance policies and procedures.

Assist with the introduction of quality assurance processes and procedures across the
Division, including follow up of established new contracts for the achievement of
deliverables.

Provide timely advice to the Manager Quality in respect to the initiation of new, or review of
existing, Maintenance policy and procedures.

Act as a point of contact for Housing staff for queries relating to maintenance policies and
procedures.

Provide accurate and timely communication and information on new and updated policies
and procedures.

Maintain close liaison with Internal Audit & Business Review, Housing Operational Policy
and Planning in relation to service improvement and audit processes.

Develop and maintain effective working relationships with relevant internal and external
stakeholders.

Understand and follow workplace safety initiatives, identify hazards and contribute to a safe
working environment, as well as follow procedures to manage and minimise risks within the
DCSI.

Follow the principles of a sustainable working environment by following departmental
greening initiatives.

Model ethical behaviour and practices consistent with SA Government Code of Ethics for
Public Sector Employees and DCSI stated values.
Quality System Review
Customer Services
Organisational Contribution
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5.
DCSI CAPABILITIES (C)
Relating &
Communicating
Client Focus
Achieving
Objectives
Personal Drive &
Professionalism
Continuous
Improvement
Respect Cultural
Diversity
6.

Identify networking opportunities to facilitate knowledge transfer.

Adapt communication style and identify strategies to improve communication effectiveness.

Provide support and guidance to team members to improve team performance and communication.

Listen to client feedback to gain insight for continuous improvement of services.

Identify areas where client support is required and discuss situation or concerns with key stakeholders.

Monitor team/individual performance to incorporate client feedback to continually improve services.

Develop and implement team action plans and set specific goals to achieve outcomes.

Recognise and utilise resources to achieve organisational goals.

Assess progress toward team goals and identify the actions required to achieve objectives.

Follow safe work practices and contribute to the well-being and safety of team/unit.

Investigate own personal and professional development opportunities.

Motivate team members and encourage them to achieve organisational targets.

Develop and implement solutions based on research to improve organisational performance.

Identify potential risks and implement action plans to manage and minimise the risk.

Seek opportunities to improve departmental processes by contributing to improvement initiatives.

Take action and provide services that are inclusive of Aboriginal people and people from culturally and
linguistically diverse backgrounds as well as engaging in learning about other cultures to better
establish relationships and improve services.
ROLE SPECIFIC CAPABILITIES
1
Accountability and Decision Making - take responsibility for and is able to demonstrate justifiable reasons for actions and
decisions. Make decisions within area of responsibility, evaluating all available information and taking action in line with
organisational policy and values.
2
Building Teams - develop effective working relationships, and provide advice and communicate effectively with management,
staff at all levels and with a diverse group of individuals.
3
Develop Policy and Procedure - anticipate the need for the development of new policies and procedures; provide direction and
technical advice on changes to existing policy/procedures.
4
Networking - develop and maintain constructive and effective working relationships, which foster the trust and cooperation of a
wide cross section of key stakeholders, staff and communities.
5
Policy Application and Interpretation - interpret, explain and apply organisational policies and procedures.
7.
DELEGATES APPROVAL
ASSESSED BY:
Date:
Signature:
APPROVED BY:
Date:
Signature:
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