RYAN GANNON
PERSONAL DETAILS
Nationality
WP Visa valid until
Post Code
Date of Birth
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Australian
21/05/2016
N1 1QP
16/11/1983
Mobile : 07411 714 572
E-mail
: ryan.gannon@gmail.com
Linkedin : http://uk.linkedin.com/in/ryangannon
EDUCATION & QUALIFICATIONS
2008-2010
2005-2006
2004
2004
Bachelor of Information Technology with Distinction
Advanced Diploma of Computer Systems Engineering
Certificate II in Electro-technology Servicing
CompTIA A+ Certification
PROFILE
A 3rd Line Infrastructure Engineer / Systems Administrator with over 5 years commercial
experience, specialising in the design, implementation and administration of Windows domains,
VMware and Citrix based virtualization, and managing local and wide area Cisco based
networks. Wide ranging industry experience, delivering support for Finance, Human Resources,
Media, Marketing and Communications departments. Successfully designed and implemented
hosted solutions for a number of business entities during a time of exponential company growth.
Has administered environments utilizing over 200 servers and 800 end users, spread over 25
physical sites.
A results driven individual who thrives on problem solving and improving / refining IT systems.
Can work well in a team or autonomously, having strong leadership and communication skills.
Seeks contract work being immediately available for both interviews and starts for London based
roles.
TECHNICAL SKILL SUMMARY
Operating systems:
Windows Server 2003/2008/Vista/XP/7/SBS, Mac OSX, Linux
(CentOS/RHEL, Ubuntu), Unix
Software Packages/Tools:
Exchange 2003/2007, MS SQL Server 2005/2008, MS ISA Server
2006, IIS, WSUS, Sharepoint, WDS, HP LeftHand, Citrix
Presentation Server 4.5 / XenApp 6, XenServer 5, StorageLink,
Cisco VPN, Powershell, Symantec Backup Exec, Symantec
Enterprise Vault, VMware ESX, McAfee EPO, McAfee
VirusScan, McAfee Web Gateway, Nortel Contact Center
Manager, Nortel Telephony Manager, Nortel Call Pilot,
Application Builder, PRTG Network Monitor, ManageEngine
ServiceDesk Plus, Norton Ghost, Blackberry Enterprise Manager
Hardware:
HP / Compaq / IBM servers (including blade/X-Series), IBM
SAN, HP VSA, Cisco Routers/Switches/PIX + ASA Firewall /
IPSec VPN, Watchguard Firewall/VPN, Branch Repeater, WAN
Scaler, Wireless, HP Desktops / Laptops, Macbook,
HP/Lexmark/Xerox/RICOH/Canon printers
Technologies:
Active Directory, Group Policy, Terminal Services, TCP/IP,
DHCP, DNS, SNMP, ODBC, Wireless 802.11x, Routers, Switches
and Hubs, Ethernet, RDP, VNC, VPN, LAN/WAN, RAID
Languages/Scripting:
SQL, C#, JavaScript, HTML and ASP .NET
REFERENCES:
AVAILABLE ON REQUEST
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RYAN GANNON
EMPLOYMENT HISTORY
Matsco Solutions, London, UK
Feb 2013 – April 2013
Matsco Solutions is a leading IT services and support company founded in 2002 with offices in
London, New York, Connecticut, California, Hong Kong, Singapore and Beijing. Specialising in
the financial services industry, Matsco Solutions provides IT services and support for a full range
of business operations and requirements from Sole Traders, Small and Medium size Enterprises
(SME) up to Large Multi-nationals.
Field Systems Engineer
 Providing remote and onsite 3rd line support for various managed clients in Central London
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Administration of Windows Servers (2003/2008) including File / Print / Web / and SQL
Management of domain services, including Active Directory / DNS / DHCP
Exchange 2007/10 server management
Delivery and support of hosted applications and services through Citrix XenApp 6
Perform routine backup management with Backup Exec
Keeping up to date documentation of systems and procedures, using AutoTask
Achievements:
 Completed full review and configuration recommendation for clients’ XenApp and Backup
management systems. This allowed for reconfiguration and optimization of published
applications and data security standards.
 Prepared and delivered a standard operating environment (SOE) for clients using
SmartDeploy. This provided the client with a consolidated system for rollout to end users.
Technical snapshot:
HP Servers, VMware vSphere 5, vCenter, Server 2003/2008, Exchange 2007, Backup Exec, Server
Support Engineer, Systems Administrator, SmartDeploy, Autotask, Infrastructure
The Big Group, London, UK
Feb 2012 – Sept 2012
The Big Group is an integrated marketing agency based in Holland Park. It is a fast growing
business that was established 21 years ago and boasts some impressive clients such as Mastercard,
Cadbury and the Brit Awards. There is currently over 60 staff based in Holland Park with a
number of international offices collaborating together.
Systems Administrator
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Monitoring and maintenance of VMware ESXi hosts and virtual machines
Windows Server and Linux CentOS builds and configuration
Management of domain services, including Active Directory / DNS / DHCP
Exchange 2007 server management
Perform routine backup and replication with Veeam / Backup Exec
Network monitoring with PRTG
Sonicwall NSA 3500 configuration and maintenance
Delivering 3rd line support for all Windows and Linux servers
Achievements:
 Completed virtualization project to convert all physical Windows and Linux servers to
VMware guests, and consolidated all existing virtualized infrastructure to vSphere 5. This
greatly increased the ease of server management and ability to leverage advanced
functionality through vCenter.
 Completed project to migrate virtual machines to shared storage (SAN), using NexentaStor
This allowed for more efficient hardware resource management and redundancy against
server failure.
 Deployed open source hardware and software inventory with OCSI and GLPI. This gave
much improved visibility into company assets, and ability to audit software against staff.
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RYAN GANNON
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Reduced number of physical servers from 17 to 3 through virtualization and existing
hardware upgrades / optimization. This allowed for much lower total cost of ownership for
the big groups managed infrastructure.
Delivered hybrid local disk and secure offsite tape backup solutions. This provided
combined ability to perform fast on site recovery from failures, coupled with safe longterm storage of the big groups critical data.
Technical snapshot:
HP Servers, VMware vSphere 5, vCenter, Server 2003/2008, CentOS, Ubuntu, Veeam Backup and
Replication, Exchange 2007, PRTG, OCS Inventory, GLPI, Cacti, Sonicwall, Infrastructure,
Systems Administrator, 3rd Line Support
The Collinson Group, London, UK
Sept 2011 – Dec 2011
The Collinson Group is a privately owned global organisation that uses data, customer insight and
marketing expertise to the benefit of its companies, clients and their customers. It is a holding
company with four core divisions: International Membership Clubs, Marketing Services, Insurance
and Group R&D and operates from 24 global locations.
Server Support Engineer
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Management of virtual infrastructure of over 200 Windows and Linux Servers
Windows Server and Linux CentOS server builds and configuration
Configuration and maintenance of HP Virtual Storage Array
Management of domain services, including Active Directory / DNS / DHCP
Configuration of Watchguard Firewall
Developing Powershell scripts to assist with automation
Migrate legacy data onto new servers and platforms
Develop and maintain data backup systems
Achievements:
 Completed clean-up of entire HP SAN environment including removal of legacy Citrix Storage
Link services, deletion of old unused LUN’s and storage volumes, documentation of physical
to logical server links, and configuration of automated snapshot schedule for all live Linux and
Windows Servers. This allowed for much more efficient use of available storage and a more
organized delivery of SAN storage.
 Deployed WSUS services to live Windows server environment on a non-domain network using
Powershell. This allowed for a manageable way to maintain the secured live server
environment from a central location.
 Developed several Powershell scripts to assist with manual server backups and documentation
in locations that have no available standardized backup solution. This provided a level of
redundancy that was previously unavailable due to environmental restrictions.
Technical snapshot:
HP Servers/VSA, HP LeftHand, Watchguard Firewall, Citrix StorageLink, Xen Server, VMware
vSphere, Hyper-V, Server 2003/2008, Linux CentOS, RHEL, Powershell, WSUS, 3rd line support,
Server Support Engineer, Systems Administrator, Infrastructure
Australian Football League, Melbourne, Australia
Sept 2006 – May 2011
The Australian Football League (AFL) is both the governing body and the major professional
competition in the sport of Australian rules football. While the head office is located in Melbourne,
the AFL is widespread across Australia with over 25 offices and 800 staff all utilizing services
hosted in Melbourne.
Systems Administrator
Mar 2008 – May 2011
Based at AFL House, Melbourne. Reported directly to the IT Manager in an all-inclusive role
among a team of 6 other IT support professionals and one additional Systems Administrator.
Provided 3rd line support to 200 staff in-house and over 600 remote users across Australia via
hosted services on Citrix XenApp.
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RYAN GANNON
Responsible for:
 Administration of Windows Servers (2003/2008) including File / Print / Web / SharePoint
and SQL as Systems Administrator
 Managing Exchange Server 2007 together with Symantec Enterprise Vault
 Management of AFL domain services, including Active Directory / DNS / DHCP
 Administering Nortel PABX and Contact Center
 Delivery and Support of high availability hosted services to staff through Citrix XenApp
 Content management through McAfee Web Gateway
 Providing policy controlled virus protection through McAfee EPolicy Orchestrator
 Configuring and maintaining LAN / WAN networks on Cisco hardware (Including ASA
Firewall and IPSec VPN)
 Backup and Disaster Recovery with Symantec Backup Exec
 Patch / firmware management for servers, workstations
 Team Leader and mentor for 4 IT Support staff, delivering 3rd line support
 Liaising directly with IT Manager and Systems Administrator, assisting with Project
Management and Planning
 Full documentation and audit of existing IT systems and processes
 Delivering 3rd line support to AFL Clubs through shared services
Achievements:
 Implemented system migrations of several entities throughout Australia onto the AFL network,
including rollout of Citrix and full domain integration. This delivered organization wide
unification of staff resources and greatly decreased costs of IT support and required hardware,
while increasing the security and manageability of IT assets.
 Completed a number of physical to virtual migrations on existing servers, effectively reducing
server hardware requirements by over 50%
 Implemented an organization wide automated email signature, delivered directly from
Exchange server which improved the professionalism in staff email communications and aided
in the promotion of the brand
Projects:
Office migrations – Completed full Microsoft systems integrations into the AFL infrastructure for a
number of external entities. This included domain, file server and email migrations.
Citrix – Performed upgrade/migration of Citrix farm from Presentation Server 4.5 to XenApp 6.
Rolled out to over 600 users Australia wide. Upgrade included rollout of Citrix Branch Repeaters
and Read Only Domain controllers.
Anti Virus – Deployed McAfee ePolicy Orchestrator enterprise across entire infrastructure.
Networking - Migrated external AFL networks onto corporate IP WAN network which involved
full re-deployment of Cisco routers and switches to external sites.
Network Monitoring – Rolled out full SNMP monitoring solution on all networking devices, using
PRTG Network monitor. Also deployed bandwidth monitoring to all IP WAN access points.
Web Development – Developed web based ticketing system for internal staff use. Technologies
used were C# and ASP .NET.
Technical snapshot:
Windows Server 2003/2008, IBM blade, IBM SAN, Citrix, VMware ESX, SQL, Cisco, Firewall,
VPN, Routers/Switches, Exchange 2007, 3rd Line Support, Systems Administrator, Infrastructure
Desktop Support Consultant
Sept 2006 – Mar 2008
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