NZQA registered unit standard
27488 version 2
Page 1 of 3
Title
Describe the roles of residential property managers and letting
agents
Level
3
Purpose
Credits
2
This unit standard is for people who intend to operate as a
residential property letting agent in the real estate industry.
People credited with this unit standard are able to describe the
roles of residential property managers and letting agents.
Classification
Real Estate > Residential and Commercial Property
Management
Available grade
Achieved
Explanatory notes
1
Reference
Residential Property Managers Code of Practice is available from the Real Estate
Institute of New Zealand Inc. website at https://www.reinz.co.nz/.
2
Definition
Industry practice refers to activities of experienced, competent property management
personnel which are in accordance with the Code of Practice and the Residential
Tenancies Act 1986.
3
Legislation
Residential Tenancies Act 1986;
Residential Tenancies Amendment Act 2010;
and all subsequent amendments and replacements.
Outcomes and evidence requirements
Outcome 1
Describe the roles of residential property managers and letting agents.
ElectroTechnology Industry Training Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
27488 version 2
Page 2 of 3
Evidence requirements
1.1
The roles of a property manager are described with reference to landlord,
tenant, and company in accordance with industry practice.
roles may include but are not limited to – developing and
managing a rental roll, qualifying landlords, completing
agreements, determining market rents, managing conflict and
mediation, conducting property inspections, producing written
reports.
Range
1.2
Roles of a letting agent are described with reference to landlord, tenant, and
company in accordance with industry practice.
roles may include but are not limited to – bond collection,
completing and managing rental documentation, listing and
advertising property, conducting property inspections and
producing reports, showing tenants through a property, managing
maintenance, managing complaints.
Range
Planned review date
31 December 2015
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
18 August 2011
31 December 2013
Rollover and
Revision
2
19 July 2012
N/A
Consent and Moderation Requirements (CMR) reference
0003
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
ElectroTechnology Industry Training Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
27488 version 2
Page 3 of 3
Comments on this unit standard
Please contact the ElectroTechnology Industry Training Organisation
reviewcomments@etito.co.nz if you wish to suggest changes to the content of this unit
standard.
ElectroTechnology Industry Training Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016