NZQA registered unit standard
27775 version 1
Page 1 of 3
Title
Demonstrate knowledge of the impact of, and response to, disasters
for residential property management
Level
4
Purpose
Credits
4
This unit standard is for people who intend to operate as a
residential property manager in the real estate industry.
People credited with this unit standard are able to:
–
outline impacts of a natural disaster on the residential
property market;
–
demonstrate understanding of own crisis response as a
residential property manager; and
–
demonstrate understanding of crisis response processes
for residential property management in the event of a
disaster.
Classification
Real Estate > Residential and Commercial Property
Management
Available grade
Achieved
Explanatory notes
1
Reference
Wellington City Council Emergency Planning Guidelines are available from
http://wellington.govt.nz/services/emergencymgmt/pdfs/busguide.pdf.
New Zealand Ministry of Civil Defence and Emergency Management, Being
Prepared is available from http://www.civildefence.govt.nz/.
2
Legislation
Health and Safety in Employment Act 1992;
Privacy Act 1993;
Residential Tenancies Act 1986;
Residential Tenancies Amendment Act 2010;
and all subsequent amendments and replacements.
3
Assessment
This unit standard must be assessed on the basis of evidence of demonstrated
performance in the workplace or in simulated work situations designed to draw upon
similar performance to that required in the workplace.
Outcomes and evidence requirements
Outcome 1
ElectroTechnology Industry Training Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
27775 version 1
Page 2 of 3
Outline impacts of a natural disaster on the residential property market.
Range
natural disaster may include but is not limited to – earthquake, tsunami, volcanic
eruption, flood.
Evidence requirements
1.1
Impacts of a natural disaster on the residential property market are outlined with
reference to the ability to sell, buy, and rent residential property.
Range
two short term (days to weeks) impacts.
Outcome 2
Demonstrate understanding of own crisis response as a residential property manager.
Evidence requirements
2.1
Procedures to be applied in disasters and emergencies are explained in
accordance with organisational policies and procedures.
Range
procedures relate to – own role in an emergency, emergency
evacuation scheme, first aid, lifts, loss of phone connection,
damage to buildings, employee and management phone lists,
communicating location and well-being when offsite.
Outcome 3
Demonstrate understanding of crisis response processes for residential property
management in the event of a disaster.
Evidence requirements
3.1
Procedures for contacting clients and customers following a disaster are
explained in accordance with organisational policies and procedures.
3.2
Obligations to landlords and tenants when property is damaged or destroyed
are explained in accordance with the Residential Tenancies Act 1986.
Range
3.3
Procedures regarding the management of properties following a disaster are
explained in accordance with organisational policies and procedures.
Range
3.4
obligations include but are not limited to those relating to – notice
of termination of tenancy, abatement of rent, repair of damage,
supply of essential services.
procedures may include but are not limited to – availability of keys,
location of information on rental properties.
Evidence of two procedures is required.
Procedures for minimising impact on the company in the event of a disaster are
explained in accordance with organisational policies and procedures.
ElectroTechnology Industry Training Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
27775 version 1
Page 3 of 3
procedures relate to – client list, rental roll, tenant list, services
provided to clients and customers, rent collection.
Range
Planned review date
31 December 2015
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
19 July 2012
N/A
Consent and Moderation Requirements (CMR) reference
0003
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ElectroTechnology Industry Training Organisation
reviewcomments@etito.co.nz if you wish to suggest changes to the content of this unit
standard.
ElectroTechnology Industry Training Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016