NZQA registered unit standard
27490 version 2
Page 1 of 3
Title
Explain the role of the Tenancy Tribunal for a residential property
rental
Level
3
Credits
Purpose
3
This unit standard is for people who intend to operate as a
residential property letting agent in the real estate industry.
People credited with this unit standard are able to:
–
explain the responsibilities of the Tenancy Tribunal;
–
explain the role of the Department of Building and
Housing in dispute resolution; and
–
explain the Tenancy Tribunal hearing process.
Classification
Real Estate > Residential and Commercial Property
Management
Available grade
Achieved
Explanatory notes
Legislation
Residential Tenancies Act 1986;
Residential Tenancies Amendment Act 2010;
and all subsequent amendments and replacements.
Outcomes and evidence requirements
Outcome 1
Explain the responsibilities of the Tenancy Tribunal.
Evidence requirements
1.1
Responsibilities are explained in accordance with the Residential Tenancies Act
1986.
Range
1.2
includes but is not limited to – disputes between landlord and
tenant, interim orders, appoints adjudicator.
Explain the types of orders made by the Tenancy Tribunal in accordance with
the Residential Tenancies Act 1986.
Range
includes but is not limited to – possession orders, monetary and
non-monetary orders, work orders.
ElectroTechnology Industry Training Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
27490 version 2
Page 2 of 3
Outcome 2
Explain the role of the Department of Building and Housing in dispute resolution.
Evidence requirements
2.1
Mediation role of the Department of Building and Housing role is explained in
terms of mediation services provided to landlords and tenants.
Outcome 3
Explain the Tenancy Tribunal hearing process.
Evidence requirements
3.1
The process of getting a tenancy dispute heard by the Tenancy Tribunal is
outlined in accordance with the Residential Tenancies Act 1986.
Range
filing of application, role of adjudicator, notice of hearing, service
on tenants, non-attendance of parties, evidence, witnesses, costs,
Tenancy Tribunal decision.
Planned review date
31 December 2015
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
18 August 2011
31 December 2013
Rollover and
Revision
2
19 July 2012
N/A
Consent and Moderation Requirements (CMR) reference
0003
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
ElectroTechnology Industry Training Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
27490 version 2
Page 3 of 3
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ElectroTechnology Industry Training Organisation
reviewcomments@etito.co.nz if you wish to suggest changes to the content of this unit
standard.
ElectroTechnology Industry Training Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016