Classroom Technologies Services Tactical Plan
Current Academic Services
Information Technologies (IT) Academic Technology services include the following:
•
•
•
•
•
•
•
•
Print Services (PawPrints): Student fee-based printing (now in color!) and scanning is available in each IT
computer classroom and lab as well as at a dozen satellite locations across campus.
Learning Commons Design and Support: IT works with UNM faculty to design and manage open educational
commons spaces across campus.
Faculty Development and Support: IT provides training and direct support for all academic technologies in
generally scheduled classrooms and labs. 277-5757 provides faculty a direct line to technical dispatch.
Classroom Technology Design and Support: IT supports UNM faculty in the design and management of 14
computer classrooms and 150 media enabled classrooms for UNM students, faculty, and staff.
Faculty Course Evaluations, Test Scoring & Survey Software: IT provides professional scanning and
electronic and evaluation support.
Collaboration Spaces Technology Design: IT provides professional consulting and space design for new
classrooms commons, conference rooms, outdoor spaces and other physical and virtual spaces in support of
teaching and learning at UNM.
Event Support: Special Events and Media Support, including rentals and staff support is available for events that
are generally short-term and may not require permanent facilities, services or equipment.
Media Services: IT offers development and publishing of digital multimedia content for academic and
administrative uses. IT can assist faculty with digital recordings of lectures and publishing of those lectures for
student viewing. Media can be published to an array of locations.
Current and Issues Related to Existing Services
There continues to be questions surround the role of IT CT vs. the role of the various Provost units
providing Academic Technology, especially with EU and the Libraries.
This year CT has built on the merged foundation with backend services at IT and is now working with
faculty in various Work domains across campus to better adapt our classrooms and labs to these domains.
o
o
o
o
o
English Stretch and Studio faculty worked with CT to redesign ESCP South.
Music Education IPad Pilot, including AD authentication
Kiva Apple TV and lecture capture
Completion of “bilingual” CTL building
Provisioned anti-plagiarism software to instruction and research
Academic Technologies continues to represent student needs and preferences for technology, especially
mobile, media and collaborative technology:
o
o
o
Media Project launched in collaboration with EU
Apps Event drew over 15 submissions with LoboHub as the winner, using all 3 open data sets
Students.unm.edu delivered to the Office of Student Success
Academic Technologies is an advocate for a rational architecture for Academic Technology that
streamlines the student and faculty experience.
1
FY 2014 Plan | Updated February 2014
o
o
Technical Documentation of student facing ecosystem published.
Revision one of the Student Journey, connect through entry has been drafted.
Academic Technologies Approach
In general, AT frames our work as “improving the student and faculty experience” and strive to
understand and improve the overall experience at UNM. AT has a very deliberate approach to working
with our customers and recognizes that we have various customer segments that have different needs.
o Annual student and faculty surveys
o Annual student focus groups
o Proof of concept projects with formal assessments and student feedback
o Participation and engagement through formal committees and meetings
Vision
UNM students and faculty, as well as the staff that directly support them, have easy access to the core
services and technology to be productive and successful in teaching, learning and research, unfettered by
place or time.
12-24 Month Milestones
Over the coming twelve to twenty four months, Academic Technologies will continue to make
improvements to the student and faculty experience. For major initiatives, we use the CIO’s collaborative
roadmap to engage with appropriate stakeholders. CT participates in:




The Provost’s Committee for Academic Success
The Faculty Senate IT Use Committee and Teaching Enhancement Committees
The Learning Environments Committee
The Office for the Support of Effective Teaching
Overarching Goals
•
•
•
•
•
•
Develop streamlined and unified mechanisms for service provisioning to students and faculty
Realize synergies and share knowledge among providers of academic technology
Establish effective planning, governance and oversight
Leverage scaled IT core technologies
Create a culture of continuous improvement and accountability
Reward employees for quality service
The milestones are listed under the goal most supported.
Improve the Student Experience
1) Improve Access
a)
Access to Academic Software
i) Adobe licenses on all student facing machines (Summer ’14)
ii) Strategy for BYOD experience (Summer 2014)
b) Access to Campus Resources:
i) Resource database to underlie students.unm.edu (Spring 2015)
ii) Create centrally located service point for broad student support (Summer 2015)
c) Open Data / Code-a-Thon Initiatives advanced
2) Improve Communication with students
2
FY 2014 Plan | Updated February 2014
a)
b)
c)
d)
e)
Implement an authenticated student facing "social media" framework (tbd)
Text Messaging Expansion to enable class and interest sensitive texts (tbd)
Enterprise chat functionality with backend management (tbd)
Student profile built (somewhere) by August, 2015 that interest specific communication is possible
Group setup for class lists for easier email, social media or other collaborative software (Spring 2015)
3) Improve Services to students
a)
b)
c)
d)
e)
Create BYOD strategy for students (Fall 2014)
Customer Relationship Management Service to improve the customer experience (POC by Fall 2014)
Implement Coding Lab (Fall 2014)
Implement an enterprise Student Portfolio tool (Fall 2014) tbd based on O365 dates
Populate student calendars with class schedules (or other Banner integration), faculty office hours and other
important time sensitive information differentiate Lobomail! (Fall 2014) tbd ..
Improve the Faculty Experience
1) Improve Access to Technology for Instruction
a) Innovative use of technology in the classroom – at least 3 additional innovation projects
b) Align expectations for wireless in classrooms (Fall 2014)
c) Federated id? Eduroam?
2) Improve Communication with Faculty
a) Advance the domain approach for understanding faculty needs
b) Partner with CTE and EU to make structural improvements to academic technology engagement with
Faculty and Chairs
c) Faculty Tech Resource Directory is published and maintained for enterprise services (Summer 2015)
3) Improve Services to Faculty
a)
b)
c)
d)
e)
f)
g)
Develop strategy for managing demand and supply of technology classroomsb
Better group functionality for classes
Develop and publish digital signage standards (Summer 2014) and implement enterprise backend (Fall 2015)
Develop and publish conference room standards (Fall 2014)
Implement new Course Evaluation Software (Fall 2014 pilot and Spring/Summer 2015 rollout)
Research and deliver first step Rich Media Services for faculty (Fall 2014)
Adapt a BYOD strategy for faculty that improves the experience (January 2015)
In order to accomplish the above, CT also has “infrastructure” work to accomplish.
1.
2.
3.
4.
Continue to work on structural funding for academic technology needs
Work to align effectively with EU
Support identity management improvements
Work toward effective governance
3
FY 2014 Plan | Updated February 2014