Appendix B Augmentation Staff Position
Descriptions
RFP #28176-WEG Graphic, Print, Mail, Warehouse
Inventory, and Clerical Managed Services
Required (8 full-time positions billed hourly)
Database Architect
– 1 Position
1. Position Summary
Under the supervision of the Managed Service contract manager and reporting to the Bureau
management this position is responsible for the operational effectiveness of the BPD database
system. The position has direct responsibility for implementing and maintaining the BPD database
system, a production management system for the Bureau of Publishing and Distribution and its staff.
The Bureau of Publishing and Distribution is the State of Wisconsin’s production print and mail facility.
This position will develop and implement data policies, procedures and standards related to the BPD
database system. Specifically, the position will maintain the BPD database system databases as well
as support and develop the environment. In addition, the position is responsible for data integrity and
security and its associated interfaces.
This position works closely with the management and staff of BPD and other development staff in the
design, development and implementation of the BPD database system and will ensure that the
knowledge and skills required to maintain the system on an on-going basis are present. This position
requires successful completion of a criminal background check.
2. Goals and Worker Activities
30% A.
Operational support and maintenance of the BPD database system.
1. Provide operational database maintenance including backup and recovery, regular
RDBMS maintenance routines (database statistics, integrity checks) and index
maintenance.
2. Troubleshoot central and local databases for damage or downed databases, corrupt
invalid data and disaster recovery.
3. Maintain data integrity through use of primary and foreign keys, referential integrity,
business rules, edits and validations and transaction integrity.
4. Maintain data security through use of valid logon authentication, password
maintenance, roles, groups and access to stored procedures and views.
5. Oversee performance tuning including indexing strategies, caching and memory use,
locking and contention, de-normalization, data segmentation and disk partitioning and
work with local (DET) systems administrators.
6. Provide for query analysis and optimization in development and for ad hoc use.
7. Maintain the development environment and documentation including data models.
8. Provide for and lead software development and deployment.
25% B.
Direct BPD data services, including management of data as a resource, for BPD
including the BPD database system.
1. Administer data policies, procedures, and standards for data resources for the BPD
database system.
2. Provide expertise and management with regard to the BPD database system physical
design and maintenance regardless of the on-going application support mechanism.
3. Maintain State standard data.
30% C.
Lead data planning and storage management activities related to BPD database system to
ensure consistency and integrity of information shared across the Bureau, Division,
Department and State.
1. Create and maintain data set libraries including maintaining data integrity and recovery
for BPD database system
2. Monitor database size and archive data, documents and attachments when set
threshold has been reached.
Page 1 of 12
Appendix B Augmentation Staff Position
Descriptions
RFP #28176-WEG Graphic, Print, Mail, Warehouse
Inventory, and Clerical Managed Services
3. Collaborate with other members of BPD on continuing to work to find the most
efficient/effective solutions to the ever growing need for BPD to store everything related
to Bureau production electronically.
10% D.
Assist with BPD database system implementation and database server lifecycles.
1. Oversee the database portion of the BPD database system server lifecycles.
2. For continual improvement, perform the necessary tasks to convert data from new and
existing databases to BPD database system.
5% E.
Perform miscellaneous duties as assigned.
1. Participate in BPD projects and activities as assigned
2. Maintain current technical skills through participation in training, conferences,
professional reading and similar professional activities.
Knowledge and Skills
 Bachelor’s Degree in Computer Sciences or equivalent
 Minimum four (4) years’ experience in SQL Server 2005-2014 database administration and
development in a client/server production environment.
 Minimum four (4) years’ experience in Access 2003-2010 database administration and
development in a client/server environment.
 Minimum two (2) years’ experience in Visual Studio 2010-13 software development. Familiarity
with Windows Presentation Foundation preferred.
 Minimum two (2) years’ experience in VBA, XAML, and C#
 Demonstrable knowledge or successful experience using relational database technology
including physical and logical data design, stored procedures and triggers, role-based security,
database tuning and query optimization.
 Demonstrable knowledge or successful experience using procedural coding, object oriented
programming, software development life cycles, and graphic design concepts.
 Ability to analyze problems and develop solutions
 Proficiency with Windows operating systems
 Proven written and verbal communication skills, including ability to concisely describe complex
activities in writing.
 Strong inter-personal skills including the ability to work independently and in a team environment.
 Strong organizational skills with a focus on detail.
Billing Support
– 1 Position
1. Position Summary
Publishing and Distribution is a multi-purpose operation offering high volume, low cost publishing
and distribution services. A unit within the Publishing and Distribution section, Distribution
Services provides inserting and mailing solutions to all state agencies, counties, local
municipalities, the state Legislature and office of the Governor. Applying state of the art
technologies in machine inserting, NCOALink address file processing, and metering of office mail,
Distribution Services operates 5 x 24 offering services in Madison.
Under the general direction of the Inserting unit supervisor for the Distribution Services Section
this position is responsible for the production of a monthly general services bill which bills mailing
services back to customer agencies through the State of Wisconsin General Services Billing
System. Duties include handling vendor invoices, P-card expenditures, processing new and
discharged employees, and purchasing office supplies.
Page 2 of 12
Appendix B Augmentation Staff Position
Descriptions
RFP #28176-WEG Graphic, Print, Mail, Warehouse
Inventory, and Clerical Managed Services
2. Goals and Worker Activities
40% A.
Monitor performance of the billing software applications
1. Perform basic maintenance tasks for both the Postage Data Collection System and the
Microsoft Great Plains Dynamics Billing System, installing updates and service packs
as needed.
2. Run daily meter balancing reports to ensure that all postage data expenditures for each
day are collected, balanced, and billed to the correct customer.
3. Edit and manually enter transactions in the postage data collection system as needed
so that all monies spent are accounted for.
4. Apply knowledge of program to keep specific customer, item, service code mapping,
rates, and transaction information up to date as needed.
5. Maintain high quality control standards for protecting the integrity of billing data. Follow
all quality control procedures and complete all required documentation of billing tasks.
6. Support the interface of the Job History Tracking quality control paperwork, the
expenditures recorded in the postage data collection system, and the MS Dynamics
billing system.
7. Maintain the documentation of the billing process to accurately reflect the tasks
required to create the monthly bill.
8. Monitor and reconcile USPS CAPS and DOA Permit mail accounts.
20% B.
Provide Office Support to Management staff
1. Receive invoices from vendors, confirm accuracy of invoices, obtain authorization for
payment from appropriate persons, and pass these bills to the accounting department.
2. Monitor Purchase card expenditures and invoices.
3. Process new and discharged employees, setting up security access and confidentiality
agreements.
4. Purchase office supplies
5. Take notes in staff meetings and distribute by email.
6. Provide billing reports and information to management staff as requested.
7. Provide Fiscal Year reports to management staff.
8. Keep management informed of all issues affecting the monthly bill.
20% C.
Customer Service
1. Establish and maintain high credibility with customers and staff by utilizing proper
communication techniques.
2. Respond to customer and staff phone and walk-in inquiries in a timely, courteous, and
professional manner.
3. Work cooperatively with Customer Service staff and provide information to customers
about current and past services billed.
4. Assist the customer with accessing and utilizing information on the customer viewing
website. Communicate completed job status to customers when necessary.
5. Open production, inventory, or print problems, notify customers and management of
the problem, assist in the investigation, updating and resolution of the problem.
6. Monitor effectiveness of current quality control measures, revise and create new ones
as needed.
7. Participate in training sessions, open houses, and demonstrations for prospective and
current customers.
15% D.
Communication and operation support
1. Utilize the software program which collects postage data such as Pitney Bowes
Business Manager™ to obtain quantities and costs associated with customer mailing
activities.
2. Utilize the print management tool such as Infoprint Manager™ to view customer print
jobs and provide information to customers and staff.
Page 3 of 12
Appendix B Augmentation Staff Position
Descriptions
RFP #28176-WEG Graphic, Print, Mail, Warehouse
Inventory, and Clerical Managed Services
3. Provide assistance and back up in all production areas when needed such as office
support, inkjet and handwork.
4. Keep good communication flowing between all production areas, locating data, reports,
information, resources as needed.
5. Develop and recommend the policies, procedures, and guidelines which may improve
operating or administrative effectiveness.
6. Adhere to all safety standards and requirements and perform housekeeping necessary
to provide a clean, safe work area.
7. Work to continually develop and improve employee core competencies: communicator;
team player; innovator; learner; role model; and work ethic.
5% E.
Other duties as assigned
1. Assist in other areas such as handwork when available.
2. Perform other tasks as described within the scope of the resulting Contract.
Knowledge and Skills
 Ability to maintain a spreadsheet
 Exceptional customer service,
 Strong verbal and written skills,
 Basic math and accounting software skills,
 Knowledge of financial concepts
 Good bookkeeping experience
 Superior organizational skills
 Advanced multi-tasking
 Counsel and assist customers with billing questions
 Ability to write procedures, instructions, and profiles for use in office operations and production
environments.
 Knowledge of basic office computer use, familiarity with Microsoft Windows™ software, including
electronic mail, word processing, and spreadsheet applications
 Good communication and interpersonal skills
 Ability to create agenda and facilitate meetings
 Ability to determine tasks necessary to achieve desired goal
 Ability to work well with other support, production, customer service, and technical personnel
 Must be punctual, self-motivated, and possess the ability to work well under pressure
 Must be able to understand and effectively carry out fairly complex and difficult written and oral
instructions
Distribution Program Customer Support
1. Position Summary
– 1 Position
Publishing and Distribution is a multi-purpose operation offering high volume, low cost publishing
and distribution services. A unit within the Publishing and Distribution section, Distribution
Services provides inserting and mailing solutions to all state agencies, counties, local
municipalities, the state Legislature and office of the Governor. Applying state of the art
technologies in machine inserting, NCOALink address file processing, and metering of office mail,
Distribution Services operates 5 x 24 offering services in Madison.
Under general supervision, this position serves as primary support for the internal and external
customers of Distribution Services at the Darwin Road Print and Mail facility.
Page 4 of 12
Appendix B Augmentation Staff Position
Descriptions
RFP #28176-WEG Graphic, Print, Mail, Warehouse
Inventory, and Clerical Managed Services
2. Goals and Activities
50% A.
Perform customer service functions to establish and maintain excellent working
relationships with all Publishing and Distribution customers.
1. Establish and maintain high credibility with customers by utilizing proper
communication techniques.
2. Respond to customer phone and walk-in inquiries in a timely, courteous, and
professional manner.
3. Advise and instruct customers on correct ordering procedures for all of the services
offered within PAD providing cost estimates on request.
4. Respond to problems with quality and timeliness of services provided and consult with
customers promptly to resolve their concerns. Follow up as necessary detailing the
problem and solution.
5. Work cooperatively with the department’s mail services, print design, pre-flight
personnel to assure the delivery of quality services, providing guidance to customers
and staff in preparation of materials to insure efficient production across units.
6. Consult with customers regarding procedures for preparing and scheduling mailing
projects, transferring digital print and mail files via the web, FTP or other electronic
means.
7. Communicate job status to customers as requested and when necessary, coordinating
ad hoc and/or rush mailing projects and special deliveries.
8. Negotiate agreements with customers regarding scheduling and resolve billing
inquiries.
9. Plan meetings with customers to resolve problems and coordinate new major
application implementation projects.
10. Maintain accurate and up to date information about customers and their applications.
11. Organize and participate in training sessions, open houses, and demonstrations for
prospective and current customers.
25% B.
Assist and advise lead workers with managing the daily production related to Distribution
Services in the Darwin Road Center.
1. Coordinate the workflow so that production needs are met in the most efficient and cost
effective manner.
2. Evaluate proofs and finished products as to the quality and completeness of
specifications.
3. Assure the availability of required materials and supplies to complete the scheduled
production.
4. Schedule and distribute jobs to various inserting devices and monitor production to
maintain balanced workloads on multiple shifts.
5. Report production problems to supervisor promptly and follow up in writing as
necessary detailing problems and solutions.
6. Help to determine and initiate production priorities. Contact customers with questions
or advice concerning scheduling conflicts.
7. Work as part of the BPD production team to continually refine and update the various
production processes.
8. Assist in creating and maintaining up to date documentation for all workflow and
production processes.
9. Work with supervisor to determine cost effectiveness of the operation and make
recommendations to department management for new products or systems.
10. Provide effective coordination of pickup/delivery services provided through multiple
vendors.
11. Provide primary back up to DOA Publishing program customer support staff.
Page 5 of 12
Appendix B Augmentation Staff Position
Descriptions
RFP #28176-WEG Graphic, Print, Mail, Warehouse
Inventory, and Clerical Managed Services
15% C.
Serve as assistant to the supervisor for the databases that feed the General Services
Billing System
1. Audit the master service order database for accuracy, interpreting job specifications
and making changes when necessary, entering customer information and job
parameters into Great Plains Microsoft Dynamics billing application which feeds GSB.
2. Monitor and audit as necessary the postage transactions in the Pitney Bowes Business
Manager 7 postage data collection system to ensure accuracy in billing data.
3. Audit completed orders for billing accuracy and make changes when necessary.
4. Assist with the monthly reconciliation and invoice posting process for Distribution
Services and the coordination of the upload to DOA’s General Services Billing System.
5. Review monthly billing reports and resolve any questions and problems.
6. Run system reports as required by management or customer requests.
10% D.
Miscellaneous
1. Maintain an up to date knowledge of the USPS postal regulations.
2. Work on projects as required by division management.
3. Strive to meet or exceed the expectations of the public and other customers by
providing efficient, high-quality state government services.
4. Demonstrate the DOA Core Competencies including Communication, Respect,
Collaboration, Innovation, and outstanding Customer Service.
5. Perform other tasks as described within the scope of the resulting Contract.
Knowledge and Skills
 Oral and written communications skills
 Interpersonal and human relations skills
 Customer service philosophy
 Methods of planning, organizing, and coordinating assignments of considerable diversity
 Excellent attention to detail
 Problem determination and resolution techniques
 Knowledge of basic office computer usage including Windows operating systems
 Technical skills to use software tools for analysis, evaluation, presentation
 Knowledgeable in the principles and terminology of intelligent document design and automated
document inserting
 Knowledge of production job tracking, quality control, and accountability protocols
 Familiarity in the principles and terminology of mail and USPS postal requirements
 Must be punctual, self-motivated, and possess the ability to perform under pressure.
Shipping and Inventory Control Assistant
1. Position Summary
– 1 Position
Publishing and Distribution is a multi-purpose operation offering high volume, low cost publishing
and distribution services. A unit within the Publishing and Distribution section, Distribution
Services provides inserting and mailing solutions to all state agencies, counties, local
municipalities, the state Legislature and office of the Governor. Applying state of the art
technologies in machine inserting, NCOALink address file processing, and metering of office mail,
Distribution Services operates 5 x 24 offering services in Madison.
Under the general direction of the Inventory Control Coordinator, this position is responsible for
shipping and distribution of both incoming and outgoing materials. Operate and maintain the
UPS shipping function. Provide quality control for production output leaving the facility. Prepare
outgoing materials for shipping. Maintain shipping schedules and insure timely delivery of
customer output as stated in SLA’s. Additionally, assisting in the coordination of storage and
Page 6 of 12
Appendix B Augmentation Staff Position
Descriptions
RFP #28176-WEG Graphic, Print, Mail, Warehouse
Inventory, and Clerical Managed Services
ordering of supplies along with managing the computerized inventory for the DOA’s Bureau of
Publishing and Distribution. Responsibilities also include providing back up in managing and
maintaining records and documentation for all warehouse activities and operations.
2. Goals and Worker Activities
50% A.
Provide for shipping and distribution, operate the warehouse and warehouse equipment in
a safe, well-organized manner.
1. Using necessary equipment, receive shipments of paper, envelopes, documents and
other materials for all work units located in the Darwin Road Publishing and Distribution
Center.
2. Using necessary equipment, distribute inventory to all production areas of the
Publishing and Distribution Center.
3. Distribute inventory to all customers as requested using proper equipment.
4. Use warehouse equipment when possible to lift and move materials.
5. Use Steel strapping and/or plastic wrap to secure materials for shipment.
6. In absence of Inventory Control Coordinator, contact appropriate transportation
company to arrange pick-up of materials.
7. Operate, service and perform minor maintenance on power and other hydraulic lift
devices used in the Center. Keep maintenance records as required and seek
assistance from manufacturer or service maintenance when more extensive service it
required.
8. Operate under safe working conditions by disposing of skids, bands, cartons and wraps
as necessary.
9. Observe standard procedures and safety requirements for physical or machineassisted lifting and moving of materials.
10. Receive, sort, prioritize and route incoming materials
11. Coordinate incoming/outgoing shipments with vendors, couriers, shippers, UPS, USPS
12. Administer and utilize UPS software to include scale and prepare appropriate labels
and forms.
13. Verify UPS charges for services rendered.
14. Package production output/materials for shipment.
15. Review outgoing production output for quality with the goal of all errors remaining inhouse, alert production unit to errors.
20% B.
Provide assistance to the Inventory Control Coordinator in managing the inventory for DOA
Publishing and Distribution Sections utilizing a computerized system.
1. Evaluate shipments received for completeness and correctness; check production
supply and prepare stock for shipping to other State agencies as needed.
2. Maintain and monitor inventory levels for the Publishing and Distribution Sections’
needs.
3. Audit and approve invoices for payment for the Inventory Control Coordinator or
Section Chief. Resolve any shipping claims for damaged materials.
4. Keep accurate and up-to-date inventory records.
5. Maintain first-in/first-out stats on all items in warehouse inventory and assist in
correcting dormant or slow-moving items.
6. Perform physical inventories as required. Insure the requisite comparison with manual
and computerized records.
7. Maintain and update Microsoft Great Plains Dynamics or related computerized
inventory system daily.
8. Provide weekly inventory status reports to agency print and mail managers.
9. Estimate usage of materials and contact suppliers when reaching re-order points.
10. Perform annual inventory.
Page 7 of 12
Appendix B Augmentation Staff Position
Descriptions
RFP #28176-WEG Graphic, Print, Mail, Warehouse
Inventory, and Clerical Managed Services
11. Keep the Inventory Control Coordinator/Section Chief informed of potential problems
and recommend resolution and operational improvements.
20% C.
Manage and maintain records and documentation for all warehouse activities.
1. Using Microsoft Great Plains Dynamics or other inventory control system, identify and
track inventory quantities.
2. Complete all appropriate paperwork to document all materials received to finalize the
transaction.
10% D.
Other assigned duties.
1. Serve as backup to production and operation support staff.
2. Provide assistance when requested in other areas in the Publishing and Distribution
Center.
3. Perform other tasks as described within the scope of the resulting Contract.
Knowledge and Skills
 Ability to operate warehouse equipment such as manual and electric pallet jacks and forklifts.
 Ability to lift and carry fifty (50) pounds short distances, unassisted.
 Oral and written communications skills
 Interpersonal and human relations skills
 Ability to work as part of a team
 Customer service philosophy
 Excellent attention to detail
 Good organizational skills
 Problem determination and resolution techniques
 Knowledge of basic office computer usage including Windows operating systems
 Must be punctual, self-motivated, and possess the ability to perform under pressure.
Office Support
– 1 Position
1. Position Summary
Publishing and Distribution is a multi-purpose operation offering high volume, low cost publishing
and distribution services. A unit within the Publishing and Distribution section, Distribution
Services provides inserting and mailing solutions to all state agencies, counties, local
municipalities, the state Legislature and office of the Governor. Applying state of the art
technologies in machine inserting, NCOALink address file processing, and metering of office mail,
Distribution Services operates 5 x 24 offering services in Madison.
Under general guidance of the Distribution Service Supervisor, this position is responsible for the
daily processing of Master Service Orders, competed quality control paperwork, postage
verification, reprint requests the return of address corrected mail This position is also responsible
for providing notifications to customers about job status and the payroll merge process.
2. Goals and Worker Activities
60% A.
Maintenance of Master Service Order folders.
1. Process master folders daily as each job is completed.
2. Cross reference postage for accuracy.
3. Notify customers of completion or delay.
4. Request reprints of documents damaged during the inserting process.
5. File paperwork in an organized fashion.
6. Maintain a three-month archive of all documentation.
Page 8 of 12
Appendix B Augmentation Staff Position
Descriptions
RFP #28176-WEG Graphic, Print, Mail, Warehouse
Inventory, and Clerical Managed Services
20% B.
Process bi-weekly State Agency payroll merge.
1. Complete payroll merge following established procedures.
2. Maintain all documentation for the master folder for the payroll merge.
a. Agency Contacts
b. Payroll schedule
c. Holiday schedule
d. Schedule changes
e. Insert additions
3. Train backup staff in entire process
4. Assist customers with non-routine handling requests such as check pulls.
15% C.
Phone, writing and email duties.
1. Answer all incoming phone calls within three rings and keep a log of incoming and
outgoing calls.
2. Respond to customer inquiries and refer to appropriate staff.
3. Monitor DOA Distribution e-mail box and take required actions.
4. Create and maintain documentation of all office procedures.
5% D.
Other duties as assigned
1. Attend production meetings and share information.
2. Maintain and safe work environment.
3. Follow safe lifting and operating practices and report safety problems to the supervisor
immediately.
4. Work to continually develop and improve employee core competencies of
communicator, team player, innovator, learner, role model and work ethic.
5. Perform other tasks as described within the scope of the resulting Contract.
Knowledge and Skills
 Ability to maintain a spreadsheet
 Exceptional customer service,
 Strong verbal and written skills,
 Basic math and accounting software skills,
 Knowledge of financial concepts
 Good bookkeeping experience
 Superior organizational skills
 Advanced multi-tasking
 Counsel and assist customers with billing questions
 Ability to write procedures, instructions, and profiles for use in office operations and production
environments.
 Knowledge of basic office computer use, familiarity with Microsoft Windows™ software, including
electronic mail, word processing, and spreadsheet applications
 Good communication and interpersonal skills
 Ability to create agenda and facilitate meetings
 Ability to determine tasks necessary to achieve desired goal
 Ability to work well with other support, production, customer service, and technical personnel
 Must be punctual, self-motivated, and possess the ability to work well under pressure
 Must be able to understand and effectively carry out fairly complex and difficult written and oral
instructions
Page 9 of 12
Appendix B Augmentation Staff Position
Descriptions
Printing Program Assistant
1. Position Summary
RFP #28176-WEG Graphic, Print, Mail, Warehouse
Inventory, and Clerical Managed Services
– 1 Position
This position serves as assistant to the Publishing Services Section, Bureau Publishing and
Distribution Services, Division of Enterprise Technology. The position is responsible for:
1) Overseeing the day to day activity of Dynamics Great Plains, the Bureau’s job order entry
billing system
2) Processing the month-end billing for Network Publishing and Mainframe Print
3) Serving as back-up to Pre-flight personnel
4) Providing dedicated customer service.
The Publishing Services Section is responsible for providing high volume/low cost publishing and
related printing solutions. Services are provided to all state agencies, counties, local
municipalities and the Legislature throughout the State of Wisconsin. Print/copy, variable data,
and Mainframe printing technologies, as well as finishing and binding methods, are applied.
Publishing Services operates 24 hours per day, 5 days per week offering services within the State
of Wisconsin.
2. Goals and Worker Activities
80% A.
Serve as primary support for Great Plains System.
1. Audit hard copy and electronically submitted printing request for correctness and
legibility, interpreting job specifications and making changes when necessary prior to
entering into Dynamics GP.
2. Instruct and advise customers on correct ordering procedures job submission.
3. Contact customers for jobs submitted that require clarification, correction, or additional
information making corrections as necessary.
4. Enter customer information and job parameters into system.
5. Audit completed orders for billing accuracy and make changes when necessary.
6. Review monthly billing reports with supervisor and assist resolving questions and
problems.
7. Assist with the monthly billing functions at other production locations.
8. Run system reports as required by management or customer requests.
9. Keep all records and reports current to ensure that the system is generating pertinent
information.
10. Evaluate software upgrades and integration impact of each element of the billing
system.
11. Report any problems to supervisory authority promptly. Follow up in writing as
necessary detailing problems and solutions.
15% B.
Work cooperatively with the department’s customer support and pre-flight personnel.
1. Establish and maintain high credibility with customers by utilizing proper
communication techniques.
2. Produce print-ready files and transfer validated variable data files to the appropriate
publishing server using required software and file transfer protocols.
3. Respond to customer phone and walk-in inquiries in a timely, courteous, and
professional manner.
4. Advise and instruct customers on correct ordering procedures for all services offered
providing cost estimates on request.
5. Maintain accurate and up to date information about customers and their applications.
5% C.
Miscellaneous
1. Document procedures and process as directed. Maintain current and accurate
documentation in an accessible location.
2. Maintain an up to date knowledge of the printing and publishing industry utilizing the
WEB and by reading trade publications.
Page 10 of 12
Appendix B Augmentation Staff Position
Descriptions
RFP #28176-WEG Graphic, Print, Mail, Warehouse
Inventory, and Clerical Managed Services
3. Work on projects as required by Bureau management.
4. Perform other tasks as described within the scope of the resulting Contract.
Knowledge and Skills
 Knowledge of complex office computer usage and familiarity department’s applied software.
 Technical skills to use software tools for analysis, evaluation, presentation.
 Methods of planning, organizing, and coordinating assignments of considerable diversity.
 Problem determination and resolution techniques.
 Customer service philosophy
 Oral and written communications skills.
 Interpersonal and human relations skills.
 Basic Knowledgeable in the principles and terminology of printing and graphic reproduction.
 Basic knowledge of printing paper and paper handling protocols, finishing and bindery equipment.
 Must be punctual, self-motivated, and possess the ability to perform under pressure.
Publishing Production Support
1. Position Summary
– 2 Positions
Support network and mainframe print production by utilizing digital print hardware and software in
the Publishing Services Section, Bureau Publishing and Distribution Services, Division of
Enterprise Technology.
The Publishing Services Section is responsible for providing high volume/low cost publishing and
related printing solutions to all state agencies. Publishing technologies applied include highspeed digital laser cut sheet and roll fed continuous production print systems, digital cut sheet
color and wide format color ink jet printers. Also employed are tools for scanning hard copy, print
file and job manipulation, image enhancement, and print file archiving for on demand printing.
Associated RIP software, FTP servers and Mainframe Print workstations, and in-line and off-line
finishing and bindery equipment are also employed. Publishing Services operates 24 hours per
day, 5 days per week.
2. Goals and Worker Activities
80% A.
Operate and maintain high-speed digital and ink-jet printers to produce high quality printed
products to job/customer’s specifications.
1. Set up and operate laser, ink-jet and impact printers. Duties include management of
print controllers, job queues, color print management and calibration tools, and all
related hardware and software. Spot-check output and make adjustments as
necessary to maintain the highest quality possible.
2. Gather and or assure the availability of all necessary materials and supplies to
complete the scheduled production.
3. Determine production priorities per time sensitive due date. Consult with lead or
supervisory staff with questions or advise concerning jobs.
4. Manage queues and perform key operator functions on the IBM Infoprint Manager
production system determining the most efficient method for printing.
5. Perform multiple tasks maintaining a high level of productivity and efficiency to ensure
customer’s expectations are being met.
6. Perform routine maintenance and clean machines as necessary to assure maximum
quality and efficiency. Perform machine diagnostic functions as required to ensure
maximum machine uptime
7. Report all problems to lead or supervisor placing service call if necessary. Resolve all
minor problems through customer phone assistance.
Page 11 of 12
Appendix B Augmentation Staff Position
Descriptions
RFP #28176-WEG Graphic, Print, Mail, Warehouse
Inventory, and Clerical Managed Services
10% B.
Operate and maintain production of allied finishing equipment to produce high quality
products to job/customer’s specifications.
1. Determine production priorities per due date. Consult with lead or supervisory staff
with questions or advise concerning the finishing of jobs.
2. Gather and or assure the availability of all necessary materials and supplies to
complete the scheduled production.
3. Set up and operate bindery and finishing equipment per job specifications. Spot check
output and make adjustments as necessary to assure highest quality possible.
4. Perform routine preventative maintenance and make minor mechanical repairs as
necessary to ensure proper performance of all bindery and finishing equipment.
5% C.
Establish and maintain high credibility with customer service staff to establish and maintain
good working relationships with all customers.
1. Respond to customers and support staff inquiries in a timely, courteous, and
professional manner.
2. Work cooperatively with the Bureau’s Customer Service Support Staff providing
guidance to insure efficient and quality production of all jobs.
3. Communicate job status using the Bureaus data base job tracking system.
5% D.
Miscellaneous Duties
1. Report all problems and incidents regarding equipment, jobs or process to supervisor
lead as soon as possible.
2. Participate in training offered to remain current on equipment operation and
maintenance.
3. Perform housekeeping necessary to provide a clean, safe work area and adhere to all
safety standards and requirements.
4. Other duties as assigned.
Knowledge and Skills
 Knowledgeable in the principles and terminology of printing and graphic reproduction.
 Knowledgeable in the operation of digital production printers and scanners.
 Knowledge of bindery processes and associated finishing equipment.
 Knowledge of printing paper and paper handling protocols.
 Knowledge of basic office computer equipment and usage.
 Good communication and interpersonal skills.
 Ability to work well with production support staff and management.
 Must be able to understand and effectively carry out complex and difficult written and verbal
instructions.
 Must be punctual, self-motivated, and possess the ability to work well under pressure.
 Must be able to lift and carry materials weighing up to 50lbs unassisted, to stand, stoop, twist and
bend routinely and repeatedly throughout the work shift.
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