Supporting information
for the post of
GALLERY
ASSISTANT
Dear Applicant
Thank you for your interest in the position of Gallery Assistant at The National
Centre for Craft & Design. An application pack, which includes: background
information; job description and person specification is enclosed.
To apply for this position, please send a completed application and equal
opportunities form by email to laura.nccd@gmail.com by 12 Noon on
Wednesday 18 February 2015. After this time applications will not be
accepted. Please ensure that you complete all sections of the application form
fully.
Successful short listed applicants will be notified by Friday 20 February 2015
with interviews held week commencing 23 February 2015. Due to the high
number of applications we receive, it is not possible for us to respond to every
application. If you have not received an invitation to interview by the above date,
you should assume that your application has been unsuccessful on this occasion.
For further information or an informal chat about the post, please contact Laura
Mabbutt, Exhibitions Manager, on 01529 308710.
Yours sincerely,
Clare Edwards
The National Centre for Craft & Design
BACKGROUND INFORMATION
The National Centre for Craft & Design is a world class venue, the largest in England
entirely dedicated to the exhibition, celebration and promotion of international and
national craft and design.
Situated in a former seed warehouse in Sleaford, a Lincolnshire market town, the Centre
boasts five exciting exhibition spaces; a vibrant events programme; an innovative craft
shop; a licensed café and a roof-top viewing balcony.
We are looking for a bright individual with a genuine enthusiasm for arts and culture, to
join our exhibition team and support all areas of its increasing activity. Exhibiting work of
an international standard, we present up to 20 exhibitions a year and have a national
touring programme as part of our portfolio of activity.
The post of Gallery Assistant will suit those hoping to start or consolidate their career in
the gallery/museum sector. It will provide a broad overview of working within a
contemporary exhibition venue from learning how to handle, install and present artworks
and develop exhibitions, through to liaising with artists/members of the public and
marketing exhibitions.
If you are passionate about craft, design and the arts, and would relish the opportunity
to enrich the service of a cultural venue, we want to hear from you. Please read the
personal specification and full job description before applying as this will aid your
application.
The post is employed through Leisure in the Community Trusty who delivers North
Kesteven District Council's cultural services contract.
JOB DESCRIPTION
Post:
GALLERY ASSISTANT
Responsible to:
Exhibitions Manager
Responsible for:
-
Hours of work:
30 hours/4 days per week Friday to Monday
Salary:
£10,140 per annum
-
JOB PURPOSE:
To provide gallery invigilation delivering a high quality customer service to enrich the visitor
experience at The National Centre for Craft & Design. To provide administrative support to the
wider exhibitions team contributing to the development of the exhibitions programme
KEY ACCOUNTABILITIES:
1. Gallery set up/maintenance
 To be responsible for setting up the roof gallery space each morning before the Centre
and exhibitions open to the public
 To ensure all mechanical and electronic elements are in good working order; that
exhibits remain secure; that the gallery is clean and well presented; that all spot lights
are working; and hand outs, questionnaires, interactive materials and promotional
marketing is well stocked
2. Invigilation/customer service/audience development
 To provide a high quality customer service enriching the visitor experience and
ensuring that both the exhibits and members of the public remain safe at all times
 To actively invigilate the Roof Gallery (and or Main Gallery) to ensure both the exhibits,
and the members of the public remain safe at all times
 To actively engage visitors in conversation offering details about forthcoming special
events and responding to any exhibition queries
3. Installation facilitation
 To be involved in all elements of exhibition installation for the galleries including:
gallery/plinth preparation and maintenance; condition checking, wrapping and packing
exhibitions; laying out exhibits and creating displays; lighting and audio visual
 To ensure general and specialist materials are purchased in time for changeover periods
and items are stocked in an easy to find and ordered manner
 To monitor condition of AV equipment and maintain/repair where required
 To monitor the appropriateness of the exhibition tools and source replacements (with
advise from technician) and new items to further improve working conditions
4. Administration
 To assist with developing supporting material for exhibitions including graphic displays
and interpretation; condition checking and organising transport
 To support the Head of Exhibitions and Exhibitions Manager with general departmental
administration including corresponding with artists and galleries by letter, email and
telephone; compiling spread sheets, data entry etc
 To research audience groups, exhibitors and other areas via the web and other
appropriate methods
 To support the wider team and contributing ideas for future special events programmes
5. Marketing
 To support the marketing team contributing to social media profiles
 To carry out audience research and gather feedback and visitor demographic
information
 To collate evaluation information and produce monthly reports to present to the wider
team
6. To undertake any other duties commensurate with the level and nature of the post.
CORE QUALITIES AND BEHAVIOURS:
In addition to the main areas of responsibility, we have identified the core qualities and
behaviours that are required from all our people for successful delivery of our vision, mission and
commercial goals. The qualities and behaviours are summarised below. This role is at Level 1 of
the Behaviour Framework.



Delivering great service to our visitors
Owning the issue and getting it done
Knowing our organisation
PERSON SPECIFICATION
CRITERIA
ESSENTIAL
DESIRABLE
Qualifications
 Good standard of education with GSCE
C Grades or equivalent

Educated to degree level in
Craft, Design, Arts or
Cultural related subjects
Experience
 Demonstrable experience of working
with the public
 Experience of working in a customer
focused environment
 A demonstrable track record of
managing conflicting workloads and
meeting deadlines
 Experience of working within a team
and responding to direction

Experience of working within
the gallery or museum sector
Knowledge
 Knowledge and understanding of the
contemporary craft and design sector
and the artists working within it today
 Knowledge of delivering excellent
customer service

Knowledge of working within
the gallery or museum sector
Other Skills
 A willingness to undertake physical
work essential for the gallery
environment such as painting, sanding,
cleaning, drilling and lifting.
 Excellent organisational and
interpersonal skills
 Strong communication skills both oral
and written
 Ability to prioritise tasks and multi-task
to meet deadlines
 Excellent time management
 Excellent computer literacy skills
 Ability to work as a team player and
also work on own initiative

Ability to work on cross artform projects
Demonstrable experience of
bringing ideas to fruition
Experience of working with
Adobe software; Photoshop,
InDesign, Illustrator

-
Core Qualities
(level 1)
Delivering great
service to our
visitors
-
Has a passion for excellent customer
service
Owning the issue
and getting it
done
-
Delivers on time and to the high
standards required taking pride in that
achievement
-
Has an in depth understanding of the
organisation so that all actions taken
help to achieve the best results for our
visitors and our business
Knowing our
organisation
All candidates will be recruited against the above criteria regardless of their sex, racial, ethnic or
national origin, disability age, sexuality or responsibilities for dependents. We value a diverse
workforce and celebrate our differences.
SUPPLEMENTARY INFORMATION
Employer
Leisure in the Community Trust
Salary
This post attracts a salary of £10,140 per annum.
Car Allowance
A mileage allowance of £0.20 for diesel and £0.24 for petrol per mile will be reimbursed for all
travel carried out for work purposes.
Office Hours
30 hours per week working 9.15am to 5.15pm Friday to Monday
Holidays
The annual holiday entitlement is 22.5 days per year. This attracts an annual increment.
Sickness
Sickness absence will not be paid for first 3 days of absence; there on entitlement to sick pay will
be in accordance with the appropriate rate of Statutory Sick Pay.
Pension
The post holder will be invited to join the company’s nominated stakeholder pension scheme
Benefits
 Discounts in the Café and Shop at The National Centre for Craft & Design
 Free Gym membership at Leisure in the Community Trust sports sites
Updated January 2015