Insert Organisation Logo
JOB DESCRIPTION
Job Title: Mid-level roles e.g. Librarian
Responsible to: [to be inserted]
Responsible for: [to be inserted]
Organisation Purpose:
[to be inserted]
Job Purpose:
Assists in the operation of the library by fulfilling a mid-level specialist role. Positions at this level will
require general library qualification and sound library experience to handle more complex enquiries
and ensure library systems function effectively.
Date: November 2013
Key Relationships
External
 Customers
 Professional colleagues in the library and
information sector
 Local community
 Research community
 Schools and education providers
 Local Businesses
 External agencies and support groups
Internal
 Library Team Leader / Manager
 Other Library staff
 Other managers and employees in the
organisation
Authorities
Financial
Nil
Staffing
Direct & Indirect Staff
Nil
Key Result Areas / Key Achievement Areas
The position of [to be inserted] encompasses the following Key Accountabilities:
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Customer Service
Research, Analysis, Information/Reference Services, Readers Advisory Subject Expertise
Collections
Events and Programmes
User Education
Key Accountabilities:
Jobholder is successful when (examples of some of the
tasks that may be involved):
1.
Customer Service
 Provide excellent customer service
 Customer service is responsive and proactive
 High level of knowledge across the full range of library
services.
 Understand the needs of primary customers
 Provide effective advice regarding research and
information
 Resolve customer issues, (may need to refer issues
upwards)
 Customer complaints referred to manager immediately
 Identify and communicate opportunities for service
improvement
 Ensure physical layout and presentation of the library
is professional and engaging at all times.
 Use client insight data to tailor research services
2.
Research, Analysis,
Information/Reference Services,
Readers Advisory
Subject Expertise
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3.
Collections
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4.
Events and Programmes
 Participate in the delivery of products, events,
programmes and collections
 Support the promotion of products, events,
programmes and collections
5.
User Education
 Deliver user education
 Recognise opportunities for customer
training/education
 Support and train customers to access resources
regardless of format
Deliver Information/Reference Services
Deliver Readers Advisory Services
Provides accurate and impartial research
Ensure research meets the customer’s needs.
Follow defined processes to record Library requests
May be required to provide specialist services within
area of expertise
 Develop and maintain subject expertise in your
subject area
Provide input into collection selection
Provide feedback on collection development issues
Identify and report gaps in collections
Identify and report needs for replacement copies or
additional copies to meet demand
Person Specification
This section is designed to capture the expertise required for the role at the 100% fully effective level (this does not
necessarily reflect what the current jobholder has). This may be a combination of knowledge / experience,
qualifications or equivalent level of learning through experience or key skills, attributes or job specific competencies.
Qualifications (or equivalent level of learning)
Essential
Job Description: <position>
November 2013
Desirable
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Tertiary Library Qualification or library
certificate
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Professional Library Qualification
Knowledge / Experience
Essential (indicate years of experience required
as appropriate)
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Desirable
Previous library experience
Excellent understanding of library collections
and information service delivery
High degree of computer literacy
Sound knowledge of library management
systems
May have advanced skills in area of
expertise
Job Description: <position>
November 2013
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Key Competencies (to be decided by organisation, some examples include):
 Understands and can apply library policies and processes
 Information services and reference skills
 Customer service skills
 Client orientated
 Demonstrable initiative
 Subject level expertise
 IT skills
 Proficiency in Te Reo and Tikanga Maori
Change to job description
From time to time it may be necessary to consider changes in the job description in response to the changing
nature of our work environment– including technological requirements or statutory changes. This Job Description
may be reviewed as part of the preparation for performance planning for the annual performance cycle or as
required.
Signed:
Employee Name:
Date:
Employee Job Title:
Approved:
Signed:
Manager Name:
Date:
Manager Job Title:
Job Description: <position>
November 2013
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