ITC/13/23 Information Communication Technology Procurement Policy Page 1 of 25 Contents Section Heading Page 1.0 Introduction 3 2.0 Strategic Alignment 3-4 3.0 What does this policy cover? 5 4.0 How do I use this document? 5 5.0 ICT Purchase categories 6 6.0 New Hardware 7 7.0 Software Licence and Subscriptions 8 8.0 Replacement Hardware 9-10 9.0 ICT Services 11 10.0 ICT Consumables 12 11.0 Mobile Phones 13 12.0 Other ICT Purchases 14 13.0 ICT Asset Management 15 14.0 Compliance 15 15.0 Non- Compliance 15 16.0 Equipment Disposal 15 Appendix A ICT Standard Items List 16 Appendix B ICT Procurement Standard Items Role Eligibility 17 Appendix C Approved ICT Standard Items specifications and 18-20 Appendices Standard software provision Appendix D ICT Hardware Replacement Schedule 21 Appendix E Procurement Policy contacts 22 Appendix F Vendor Evaluation Regulations 23 Appendix H Business Case Template 24 Page 2 of 25 1.0 Introduction Why do we need an Information Communication Technology (ICT) Procurement Policy? In 2013/14 Falmouth spent in excess of £1.7 million on ICT related purchases. Figure 1.1 Total Non Staff ICT spend 2010 to 2013. In line with Falmouth’s Value for Money strategy we are committed to delivering a transparent procurement process that ensures best value for the institution. Our ICT strategy also demands we devise a policy that both supports our creative nature and ensures our end users have the technology they need to do their jobs. This policy has been designed to allow the procurement and supply of technology assets to support an individual’s role, whilst still allowing us to deliver savings and service improvements through the standardisation of equipment. Standardising hardware and centralising software licence management enables us to deliver; Faster turnaround time by keeping stocks of frequently ordered items. Better value for money by securing bulk purchase discounts and negotiating better vendor contracts. Reduced support costs, by enabling staff to become familiar with equipment. Improved asset management – allowing clearer planning of updates and patch rollout. Cost savings - reducing the duplication of software licence purchases. 2.0 Strategic Alignment The following ICT strategic values and principles have shaped this procurement policy; ICT Strategic Values • Nurture and support a cross platform desktop environment enabling users to select the best technology for the job at hand. Page 3 of 25 • • • • Implement a transparent governance procedure so it is clear how technology investments are made, prioritised, managed, implemented and that their value to the institution and their effectiveness is monitored and measured. Endeavour to gain the maximum possible value out of available technologies, partnerships, shared service and outsourcing opportunities where appropriate. In conjunction with our Academics and technical staff, develop an ICT procurement policy, process and service that supports our specialist nature. Recognise the specialist nature of the research environment and provide a range of bespoke services and solutions or help to source specialised technologies where appropriate. ICT Strategic Principles • Where an ICT investment or development provides a student facing service, end user experience will be our key driver. Where ‘back office’ business processes are involved then efficiency and effectiveness will be paramount. • In areas other than Educational Technology (ET), our aspiration is not to be at the forefront of new technological developments rather to look towards proven, cost effective solutions. • Whilst ensuring our users can excel in their individual areas, we will drive up quality of service and the cost of delivery down by moving towards greater standardisation of equipment, systems and services wherever possible. • All procurement, process, solution, architecture and infrastructure designs should, where possible, be guided by the ICT strategy and sub strategies and consider agility in terms of supportability and interoperability. Page 4 of 25 3.0 What does this policy cover? This policy covers the purchase of all ICT hardware, software, computer-related components and services purchased with Falmouth University funds. All hardware, software, or components purchased with Falmouth University funds are the property of Falmouth University. This also includes all items purchased using a personal credit card for which the employee is later reimbursed. 4.0 How do I use this document? There are two easy steps to understanding the procurement policy relating to your category of purchase; 1. Find the ‘Category’ your purchase best fits into in section 5 of this document. 2. Your category will direct you to a purchase flow chart which describes the procedure you need to follow to comply with this policy. Page 5 of 25 5.0 ICT Purchase Categories From the list below identify the category into which your proposed purchase fits, then follow the directions to the relevant section of this ICT procurement policy which explains the process you need to follow. New Hardware Software licence and Subscriptions Replacement Hardware Services PC/Laptop/Printer/screens Tablets / Specialist equipment/ Infrastucture/Captial purchases New Software Replacement Licence purchases and Subscriptions Scheduled Replacements of pc/laptops/printers/ Infrastructure/Capital Items Consultancy/Support/ Implementation / Labour Charges Go to section 6 (page 7) Go to section 7 (page8) Go to section 8 (page 9) Go to section 9 (page 11) Consumables USB Sticks/Leads/etc Go to section 10 (page 12) Mobile Phone Mobile Phone Go to section 11 (page 13) Other If your item does not fit into any of the above Go to section 12 (page 14) Page 6 of 25 6.0 New Hardware Overview of purchasing procedure for new hardware purchases: Is the item in the ‘Standard Items’ List ? See Appendix A Yes No Is the purchase for a specific staff members use? Yes Is staff role eligible for item? See Appendix B No No Line Manager to decide if role is eligible for specialist consideration Contact Special Technology Team see Appendix E Yes No Yes Gather Requirements Not eligible for purchase Contact FXPlus IT Procurement to place order Yes Source solution Budget holder approves No Prepare business case and source funding/approval see Appendix H Yes Over £1,000 Yes FXPlus Director of ICT approves No Budget Available? No No Order Complete and Goods rec’d installed Yes Purchase Not Approved Include in Departmental business plan for next Academic Year Please note: The FXPlus IT Procurement Office will process all orders in line with Falmouth University Finance regulations, see Appendix F for full details. The Special Technology Team can support procurement of any hardware required to support special requirements under the Reasonable Adjustment Fund, full details can be found here. Page 7 of 25 7.0 Software Licence and subscriptions Overview of purchasing procedure for all software licence and subscriptions purchases: Check with FXPlus IT Procurement office, do we already have a software licence agreement? Yes No Is the purchase for a specific staff member to use? No No Can additional licences be purchased under existing contracts? Yes Licence Under £100 ? No Yes Budget Available? Contact Special Technology Team See Appendix E Yes Yes Contact FXPlus IT Procurement to place order Purchase licence either via FXPlus IT Procurement or using purchasing card Gather Requirements Yes Register software licence with FXPlus IT Procurement Source solution Budget holder approves No No Prepare business case and source funding/approval Yes Over £1,000 Yes FXPlus Director of ICT Approves No Budget Available? No No Order Complete and Goods rec’d installed Yes Purchase Not Approved Include in Departmental business plan for next Academic Year Please Note: Software Licences and Subscriptions -All software licence and subscription purchases must be recorded in the central licence and subscriptions register via the FXPlus IT Procurement Office. The FXPlus IT Procurement Office will process all orders in line with Falmouth University Finance regulations; see Appendix F for full details. The Special Technology Team can support procurement of any hardware required to support special requirements under the Reasonable Adjustment Fund, full details can be found here. Page 8 of 25 8.0 Replacement Hardware Overview of purchasing procedure for replacement hardware purchases: Was the item originally procured by central FXPlus IT procurement Yes Is the item due to be replaced as part of the annual replacement schedule (Appendix D) No Item within warranty period? Yes Contact FXPlus Service Desk No No New Hardware Purchase process required – See section 6 Yes Is planned replacement (see Standard specifications in Appendix C)still adequate for purpose? Yes Is cost of time to process claim greater than value of replacement ? No Process claim and receive goods No Yes Contact Special Technology Team See Appendix E Contact FXPlus IT Procurement to place order Yes Gather Requirements Order Item value over Standard replacement value? No Source solution Yes Budget holder approves and charged diff in value Covered by Central IT replacement budget FXPLus Director of ICT Approves No Yes Prepare business case and source funding/approval Budget Available? No Yes No Order Complete and Goods rec’d installed Purchase Not Approved Include in Departmental business plan for next Academic Year Replaced item returned to IT Services Please note: The FXPlus IT Procurement Office will process all orders in line with Falmouth University finance regulations, see Appendix G for full details. Page 9 of 25 Scheduled Replacements FXPlus IT Services are funded directly to replace hardware (funding is in line with the standard items and specifications contained in appendix A,B and C) and to ensure that best value is achieved. Replacements are planned in line with the hardware replacement schedule (Appendix D). Tenders for the supply of new equipment takes place during June of each academic year. All replacements will be based on an approved standard item specifications, (Appendix C), agreed for that year by IT Committee. Any request for changes to that specification need to be highlighted to the Special Technology Team prior to June and, if approved, funding will need to be identified by the department requesting the change to cover any difference in costs. IT services will be required to refer all enhanced specification requests via business cases to the CIO for approval. The replacement schedule of assets currently within circulation will be reviewed to ensure replacement funding is available from central ICT funds in line with this procurement policy’s eligibility agreements (Appendix B). Unscheduled Replacements – Assets within Warranty Period – If the asset was originally procured through the FXPlus procurement channel the FXPlus FXPlus Servicedesk will process any replacements via the warranty process. FXPlus IT Servicedesk will attempt to assist with warranty claims on items procured outside of FXPlus procurement office, however if the resource required to handle the warranty claim negates the value of the asset the service will not be available. Assets out of Warranty Period – Any unscheduled replacement required out of the Falmouth Hardware replacement schedule (Appendix D) and out of an items warranty period must be funded from departmental budgets and must follow the New Hardware procurement route. Page 10 of 25 9.0 ICT Services Overview of purchasing procedure for ICT services: NOTE: If the service contract being procured covers multiple years (e.g. a 4 year support contract) you must include the ‘Whole Life Cost’ of the contract in the procurement procedure. Please contact the FXPlus procurement office for assistance. Yes Do we have an existing contract in place for service required? Check with BIS Office No No Is requirement within existing contract? Estimated value of service required Over £500 ? No 3 Quotations required to ensure best value Yes Estimated value of service required Over £5000 ? No Yes Yes Place order on Agresso to draw down on current contract Contact FXPlus Procurement office for advice on preferred procurement route Place order on Agresso Follow advised Procurement route see Appendix F for more details Budget holder approves No Budget holder approves Yes Purchase Not Approved No Yes Under £500 ? No FXPlus Director of ICT Approves Order Complete and service received No Yes Order Complete service received Yes Purchase Not Approved Website hosting services -Details of any new website hosting arrangements where websites contain institutional data or utilise institutional branding must be registered with the Information Office. Page 11 of 25 10.0 ICT Consumables Overview of purchasing procedure for ICT Consumables: Note: Consumable Items would be under £250 in value Is the item in the ‘Standard Items’ List ? See Appendix A Yes stocked item Stocked item in Shop (Buy from shop with dept code) No Check Approved Suppliers list with FXPlus Procurement Bulk purchase arrangement in place with iTrap Yes Bulk Agreement in place Suitable supplier on list ? Yes No Raise Standing Order on Agresso 3 Quotes to ensure best value Budget holder approves No Estimated value of goods required Over £250 ? Yes No Follow New Hardware procurement route. Yes Enter Order on iTrap order portal Purchase Not Approved Order Complete and Goods rec’d installed Page 12 of 25 11.0 Mobile Phones. Overview of purchasing procedure for Mobile phones: Is staff role eligible for item? See Appendix B Yes No Contact FXPlus IT Procurement to place order Not eligible for purchase Phone Ordered as per agreed ICT Equipment min specification (Appendix C) Budget holder approves No Yes Order Complete and Goods rec’d installed Purchase Not Approved Page 13 of 25 12.0 Other ICT purchase Overview of purchasing procedure for ‘other’ ICT purchases: Contact Special Technology Team See Appendix E Gather Requirements Source solution Prepare business case and source funding/approval Contact FXPlus IT Procurement to place order Yes Budget Available? Budget holder approves No No Yes Over £1,000 Yes FXPlus Director of ICT Approves No No Order Complete and Goods rec’d installed Yes Purchase Not Approved Page 14 of 25 Include in Departmental business plan for next Academic Year 13.0 ICT Asset Management Asset Register - All ICT assets over £250 in value are to be recorded in the asset register; this will be completed automatically where an item is procured through the FXPlus FXPlus IT Procurement Office. It is the responsibility of the employee to ensure any asset purchased outside of the FXPlus IT Procurement Office is passed through for addition to the asset register. It is the responsibility of the asset owner to inform the FXPlus IT Procurement Office of any changes in the asset location. 14.0 Compliance It is the responsibility of all line managers to ensure that staff within their own area understand and are complying with the ICT Procurement Policy. 15.0 Non- Compliance The procurement policy exists to ensure that financial commitments made by Falmouth University to vendors are accounted for and follow the financial procurement policy guidelines. Employees should be aware that they may be held personably accountable for rogue purchasing or any other commitments to vendors which fall outside of the boundaries of this policy. Any issues of non-compliance with this policy should be highlighted immediately to the Director of Finance. 16.0 Equipment Disposal Since July 2007 Falmouth has been required to work within the waste electrical and electronic equipment (WEEE) system and disposal guidelines. The system is there to reduce landfill and environmental pollution. We are also required to comply with UK data protection legislation. To conform with these guidelines replacement ICT equipment will only be issued by FXPlus IT Services upon the return of the existing asset being replaced. This protects the University against any liability regarding incorrect use or disposal of assets. Page 15 of 25 Appendix A – ICT Standard Items List This standard items list contains details of pre- approved items that can be ordered subject to role eligibility restrictions (Appendix B). Standard Items can be procured through the FXPlus IT Procurement Office who will raise the relevant orders through the Agresso finance system. For Hardware Specifications see Appendix C Item Code Hardware Apple Base Level Desktop Apple Base Level Laptop Apple Enhanced Level Desktop Apple Enhanced Level Laptop Base Level Laptop Base Level PC Enhanced Level Laptop Enhanced Level PC Standard Tablet VDI Consumables Cables: printer, adapters, hard drive, firewire, usb, audio/multimedia, power, monitor, etc. Displays/Monitors: range of sizes of tft and lcd displays Miscellaneous: Notebook cases, CD cases, mouse mats, wrist rests, risers, monitor arms, etc Network items: Ethernet cables, PCMCIA cards, usb wireless adapters, Bluetooth adapters PC security items: locks, cables Peripherals: speakers, webcams, headsets, earphones, mice, keyboards, etc Storage devices: external storage back up media ie flash drives, external hdd Procurement Route Notes Bulk Purchase Agreement with iTrap use iTrap portal Bulk Purchase Agreement with iTrap use iTrap portal Bulk Purchase Agreement with iTrap use iTrap portal Bulk Purchase Agreement with iTrap use iTrap portal Bulk Purchase Agreement with iTrap use iTrap portal Bulk Purchase Agreement with iTrap use iTrap portal Bulk Purchase Agreement with iTrap use iTrap portal Page 16 of 25 Appendix B – ICT Procurement Standard Items Role Eligibility The following sets out the eligibility criteria for items on the ICT standard items list depending on the staff role. Eligibility Key Eligible Senior Executive to decide based on role requirements (1 device only) Line Manager to decide based on role requirements (1 device only) Business Case required to demonstrate special requirement Equipment VDI - Virtual Desktop Initiative Base Level desktop PC Base Level PC Laptop Apple Base Level desktop Apple Base Level laptop Enhanced Level PC Enhanced Level Laptop Apple Enhanced Level Desktop Apple Enhanced Level Laptop Tablet Mobile Phone VC Executive Team Role Academic Academic and and Professional Professional Services Services Staff Over staff Below 0.6 FTE 0.6 FTE Eligibility Guidance notes Mobile Phones – the following would qualify staff with Line Manager approval; Staff who regularly work between campuses (equating to more than 2 days at each campus per week). Staff who have significant travelling requirements as part of their role. Staff who are responsible for providing out of office support services. Staff who work unsociable hours, if access to land lines is not readily available. Staff who undertake frequent lone working. NOTE: The cost of the phone, ongoing contract and calls will be charged to the authorising Line Managers departmental budget. Business Cases – help can be sought from the special technology team on how to write a business case. Page 17 of 25 Appendix C - Approved ICT Standard Items specifications and standard software provision Approved Hardware Specification as of April 2013 from PC desktop tender VDI 10zig PC UK English keyboard Wired Mouse 19” TFT LCD Monitor Base Level PC Optiplex 3020 SFF Intel core i3 dual core 3.4GHz 4GB 500GB Keyboard and mouse Dell 19” monitor Base Level Laptop Latitude 3440 Intel core i5 1.66GHz dual core 4GB 500GB Case Mouse + The option for additional 19” TFT LCD Monitor and external keyboard and mouse to comply with DSE Guidelines http://www.dell.com/uk/enterprise/p/latitude-e5430/pd Apple Base Level Desktop MAC Mini 2.5GHz Intel Core 2 Duo 4gb RAM 500gb Hard drive Wired Apple mouse 19” Standard TFT LCD Monitor UK English keyboard http://store.apple.com/uk/browse/home/shop_mac/family/mac_mini Apple Base Level Laptop Macbook Pro 2.5GHz Intel Core 2 Duo 4gb RAM 500gb Hard drive http://store.apple.com/uk/browse/home/shop_mac/family/macbook_pro Enhanced PC 3.4ghx i7 quad core processor 8gb RAM Page 18 of 25 500gb Hard Drive UK keyboard Mouse 19” TFT Monitor http://configure.euro.dell.com/dellstore/config.aspx?oc=sm015d9020sff8&model_id=optiplex9020-desktop&c=uk&l=en&s=bsd&cs=ukbsdt1 Enhanced Laptop 3.4ghz i5 quad core processor 8GB RAM 500gb Hard Drive 15.6” Screen Wired Mouse http://www.dell.com/uk/business/p/xps-15-9530/pd?c=uk&cs=ukbsdt1&l=en&s=bsd&~ck=mn Enhanced apple desktop iMac 21.5-inch: 2.9GHz 8gb 1TB hard drive Wired apple mouse Keyboard http://www.apple.com/uk/imac/ Enhanced mac laptop Macbook pro with 15” retina display 2.66GHz quad core intel core i7 8GB, 256GB flash storage Thunderbolt to gigabit Ethernet adapter Standard Tablet Apple Ipad Air 16GB wifi only Or Samsung Galaxy Tab 3 16GB 10.1” Mobile Phone *iPhone 4S 8GB Samsung Galaxy S3 mini Desktop Monitor PC/MAC PC monitor 24”- Dell E series E2414H Keyboard/Mouse Kensington value keyboard Kensington mouse in a box USB optical mouse Page 19 of 25 Provision of standard software. There is a range of software that is standard to each machine and which includes: Microsoft Office Windows/Microsoft for MAC Windows Operating System / MAC OS Access to all relevant MIS systems as appropriate Anti-virus software. Page 20 of 25 Appendix D – ICT Hardware Replacement Schedule Agreed Cycles of hardware replacement . Applies to Base and Enhanced level of equipment. Asset type VDI - Virtual Desktop Initiative Desktop PC Replacement Cycle 5 years Notes 5 years Will be replaced with VDI unless business case for desktop Apple desktop PC Laptop Apple laptop Laser Printers 5 years 3 years 3 years None Tablet PC None Servers Major Infrastructure 5 years In line with infrastructure business plans In Line with negotiated Falmouth contracts Mobile Phone Replaced with access to centralised print service unless business case for replacement approved Tablets are not included in any centralised replacement schedule and must be funded by Departmental budgets All replacements will be based on the specification level agreed for that year (Appendix C) where a user has qualified for an enhanced specification replacement will be at an enhanced level. Any changes to a user’s specification level need to be identified in a business case and funding agreed for the difference between the minimum specification and the higher specification. IT services will be required to refer all change of specifications that exceed agreed eligibility criteria (Appendix B) via business cases to the Falmouth CIO. Close management of the software replacement cycle will also be overseen by IT Services so that there is a consistency of approach and relevant training and support in place before a major upgrade. Page 21 of 25 Appendix E – Procurement Policy contacts The following contacts are available to assist you with your purchasing needs at Falmouth University: Job Description Name Email FXPlus IT Procurement Office Thelma Herrera Thelma.herrera@fxplus.ac.uk Extension 3760 Special Technology Members below Team Information officer Chris Hall Technology@falmouth.ac.uk christine.hall@falmouth.ac.uk 5532 BIS Programme Manager Jo Smith Jo.smith@falmouth.ac.uk 1434 Head of Academic Technical Areas Pete Hooper (AMATA) Pete.hooper@falmouth.ac.uk 5715 Graham Lawrence (IP) Graham.lawrence@falmouth.ac.uk 3707 David Smithers (SOFT) David.smithers@falmouth.ac.uk 59333 FXPlus Head of ITS FXPlus Print Services Manager Budget Holder Nathan Prisk Mark Willey Nathan.prisk@fxplus.ac.uk Mark.willey@fxplus.ac.uk 3823 1762 Director of Finance Rob Holmes rob.holmes@falmouth.ac.uk 3775 Chief Operating Officer Peter Cox peter.cox@falmouth.ac.uk 3773 FXPlus Director of ICT Gareth Ward Gareth.ward@fxplus.ac.uk 259406 Equality & Diversity Officer Anthony Anirud anthony.anirud@falmouth.ac.uk The identified budget holder requiring purchase Page 22 of 25 3843 Appendix F - Vendor Evaluation Regulations All ICT procurements must be carried out in line with the Falmouth University financial procurement regulations full details can be found at the following pages; Finance Purchasing Regs Tender Regulations A high level summary of limits, regulations and authorisations required is provided below; Anticipated Order Value Process Required Support Available from FXPlus IT Procurement Office Approval Required £1 to £250 Please access the itrap Ordering page on the Procurement supplier directory; https://sp.falmouth.ac.uk/sites/procurement/SitePages /Welcome.aspx £250 to £25000 (or £20000 if ERDF funded) 3 Quotations unless purchasing from an Approved Supplier under an existing framework FXPlus IT Procurement Office Budget Holder PO CIO – business Case Finance regs over £5k approver Over £25,000 Full Tender Required Special Technology Team and FXPlus Procurement Office Over £172,000 spend in 1 year Full OJEC Tender required Special Technology Team and FXPlus Procurement Office Budget Holder PO CIO – business Case Finance regs Over 25k Approver Budget Holder PO CIO – business Case Finance regs Over 100k Approver FXPlus IT Procurement Office All vendor contracts must be signed by the relevant budget holder to ensure future financial commitments are fully visible and accounted for in future business planning. Page 23 of 25 Appendix H The Business case form is available on the new ICT SharePoint Site https://sp2013.falmouth.ac.uk/public/ict/_layouts/15/start.aspx#/SitePages/Home.aspx An example of the form can be seen below Type of Purchase * New Hardware Software Licence and Subscriptions Replacement Hardware Specify your own value: Description * Describe the item that is to be purchased. Requested By * Enter a name or email address... Business Need * Describe the Business need and benefits of the purchase. Role Specific * No Yes Is the equipment for a specific member of staff? Role Grade Role FTE Proposal Sponsor * Enter a name or email address... Who has authorised this request and will follow the proposal/project through, support the work that is carried out and has responsibility for achieving the outcome of the project? Page 24 of 25 Costs * Include details of cost of proposed purchase. Budget * Yes No Has budget been secured in current year for purchase? Budget Code * FC Confirmation of budget code for purchase. Budget Code Holder * Enter a name or email address... Page 25 of 25