THE NATIONAL INSTITUTIONS OF THE CHURCH OF ENGLAND
MANAGING EMPLOYER: CHECS
IT DEPARTMENT
JOB PROFILE
JOB TITLE:
Head of Change & IT Business Integration
GRADE:
Band 2 - Market Rate Salary
LOCATION:
Church House
ACCOUNTABLE TO:
IT Director
RESPONSIBLE FOR:
2 X Business Analyst, IT Project Manager, IT Training & Communications
Manager
KEY RELATIONSHIPS:
Internal IT department colleagues, NCI employees and managers, other
service users and external IT providers
BACKGROUND:
The IT Department has undergone a radical transformation. IT now
executes a mixture of on-premise, Cloud and 3rd party sourced IT
services, in a an entirely new and modern IT infrastructure that utilises
the latest technologies. The IT function serves 600 staff in NCIs and NCIS
co-located bodies and aims to adopt common solutions across NCIs
where practical. IT provides a broad range of customer focused IT
services such as technical architecture and support, networks, change
management, business analysis, project management, Training,
Procurement, systems administration and applications hosting
JOB SUMMARY:
Responsible for executing the Change Management strategy and
function to ensure effective change governance, business integration, IT
training, induction, , business analysis, project management, a business
partner approach and a compliant change operating model across NCIS
that ensures business cases and requirements for projects are
documented, logged, impact assessed, costed, approved, managed and
reported on through to successful delivery and transition to NCIs
business as usual.
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MAIN DUTIES AND RESPONSIBILITIES
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Develop and lead the Change Management and Business Integration Strategy and operate as
an intelligent advocate for business areas to inform business and IT Strategy and plans
Establish and maintain proactive communication channels for departments to provide their
feedback to IT in a productive manner
Lead provision of customer facing communications that are timely and tailored to audience
Steer the provision of effective IT training and induction across the business and work
strategically with HR colleagues to improve IT literacy amongst NCIs staff
Lead IT’s intelligent business partner approach and ensure IT staff are provided with the tools
and support to understand their departments operations and feed their needs and priorities
into IT Strategy and plans
Direct the change operating model and ensure change requests have a viable business case, are
robustly impact assessed, costed and approved before any development takes place and
projects are effectively governed, initiated, managed and reported on through to successful
implementation
Provide expertise to departments to help them produce business cases and shape their
requirements so it is clear what business problems are to be solved and how success will be
measured
Provide professional, fit for purpose business analysis and project management services that
help NCIs and staff to engage easily with IT and 3rd parties to deliver change successfully
Lead the work to ensure effective delivery of change, building relationships internally and
externally at senior levels to support the delivery of the full change programme and its vision
of modern, integrated IT systems supporting the whole NCIs business.
Lead IT procurement activities for projects and provide consultancy and support to senior
managers in department’s on their internal and 3rd party projects
Deliver customer facing communications that are tailored to audience and stakeholder and
that ensure user engagement is ongoing and productive
Work to resolve ‘soft tensions’ between IT, projects and departments, flagging any potential
issues to the IT Director and change governance
Make certain the impact of new or upgraded IT systems and projects is managed in an effective
way to ensure the delivery of desired business outcomes
Provide reports to senior manager on projects, progress towards the change programme vision
The main duties and responsibilities of your post are outlined in your job description. This list is not
exhaustive and is intended to reflect your main tasks and areas of work. Changes may occur over time
and you will be expected to agree any reasonable changes to your job description that are
commensurate with your banding and in line with the general nature of your post. You will be
consulted about any changes to your job description before these are implemented.
PERSON SPECIFICATION:
This section outlines the requirements and qualities the post-holder needs in order to fulfil the post.
These are divided into ‘essential’ and ‘desirable’ criteria and both are grouped into the categories listed
below. ‘Essential’ criteria are those that the post-holder absolutely must have in order to do the job,
i.e. the job cannot be done without those qualities. ‘Desirable’ criteria are those qualities that would
be either useful, an advantage or preferable to have in order to do the job or those which can be trained
to do, i.e. the job can be done without those qualities. Anything that is not absolutely ‘essential’ falls
into this category.
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Essential
Education:
 Change Management qualification or extensive on the job experience
 Project management qualification or extensive on the job experience
 Business Analyst qualification or extensive on the job experience
 Management qualification
Skills/Aptitudes:
 Ability to lead the range of services managed by this role (Business Analysis, Systems Analysis
Change and Project Management, IT Security, IT Training & Communications, Business Partnering)
 Ability to effectively problem solve
 Good written and verbal communication skills
 Ability to work on own initiative, under pressure and to deadlines
 Strong organisational skills with excellent attention to detail
 Ability to explain technical issues clearly and simply to a non-technical audience
 Ability to influence across the organisation and externally and the confidence to represent IT,
including public speaking as necessary
Knowledge/Experience:
 Up to 10 years relevant experience in IT change management, methodology and assurance and
project delivery
 Significant experience in leading Change Management or Business Integration Strategy and
operating as an intelligent IT business partner to inform business and IT Strategy and plans
 Managing a small team and the strategic implementation of IT solutions
 Leading change models that engage 3rd parties to deliver applications, web sites, portals, EDRM,
CRM, audio and video conferencing, databases, business intelligence, contact centres and security
compliance
 Detailed understanding of the impact of change, the interdependencies and impact on the business
 Extensive use of research and analysis techniques
Personal Attributes:
 Committed to delivering a high level of customer service
 Able to lead by example, engender trust and demonstrate gravitas and credibility
 Attention to detail, including tolerance and the ability to handle detail, analyse, understand and
produce detailed information accurately
 Committed to continuing professional development and identifying means to update key
knowledge
Circumstances:
The role is based in Westminster and requires working at Lambeth Palace or Bermondsey and
occasional travel to Supported Housing locations across the Country
Desirable
Education:
 ITIL certified
Knowledge/Experience:
 Knowledge of IT security incident management
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Experience with MS Office 365 and Azure or other cloud technologies
Personal Attributes:
 A passion for the delivery of the goals of the organisation
GENERAL CONDITIONS:
Diversity
We understand the benefits of employing individuals from a range of backgrounds, with diverse
cultures and talents. We aim to create a workforce that:
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values difference in others and respects the dignity and worth of each individual
reflects the diversity of the nation that the Church of England exists to serve
fosters a climate of creativity, tolerance and diversity that will help all staff to develop to their full
potential.
We are committed to being an equal opportunities employer and ensuring that all employees, job
applicants, customers and other persons with whom we deal are treated fairly and are not subjected
to discrimination. We want to ensure that we not only observe the relevant legislation but also do
whatever is necessary to provide genuine equality of opportunity. We expect all of our employees to
be treated and to treat others with respect. Our aim is to provide a working environment free from
harassment, intimidation, or discrimination in any form which may affect the dignity of the individual.
Standards of Behaviour and Conduct
Staff are expected to act at all times with due consideration for others and in a manner befitting their
position as employees of the Church and as professionals, whatever their job.
Health and Safety Responsibilities
The NCIs take Health and Safety at work very seriously and require their staff to familiarise themselves
with, and follow, their policy.
Confidentiality
Staff must not pass on to unauthorised persons, any information obtained in the course of their duties
without the permission of their Head of Department.
TERMS OF EMPLOYMENT:
Starting Salary:
£60,000 per annum
Pension Contributions:
Non-clergy staff will be admitted to the Church Administrators Pension
Fund (CAPF, DC Section). Clergy already in the Church of England Funded
Pensions Scheme (CEFPS) will have the option of either remaining in this
scheme or joining the CAPF scheme.
There is no contracting – out certificate under the Pension Schemes Act
1993 in force for this employment in relation to the CAPF and CEFPS.
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Both CAPF and CEFPS members are contracted-in to the State Second
Pension.
Hours of Duty:
Normal hours of work are 35 per week, Monday to Friday with an hour’s
unpaid break for lunch.
Annual Leave:
30 days paid leave per leave year. This is exclusive of public holidays and
additional holidays approved by your employer.
Staff are eligible to apply for an interest-free travel season ticket loan for
their journey to and from work.
Season Ticket Loan:
Contract:
The post is offered on open-ended contract, subject to a six month
probationary period.
Closing date for receipt of applications: Monday 11th January, 2016
Please note, if you have not heard from us within 3 days of the interview date, you have been
unsuccessful in your application.
Interviews: Thursday 28th January and Wednesday 3rd February, 2016
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