Wentworth Castle & Stainborough Park Heritage Trust
Catering Manager
Job Description
January 2016
Primary Purpose of
the Job
To manage catering operations at Wentworth Castle Gardens, delivering
excellent standards of catering, visitor care and food hygiene, whilst
meeting commercial targets and ensuring the site and its assets are safe
and secure at all times.
Responsible to
Operations Manager, Trading
Responsible for
Catering staff & volunteers
Principal
Responsibilities
Hands on management of the Café and catering team at Wentworth
Castle Gardens delivering delicious food, with great service and
accurate cost control.
Development of new ideas to grow the catering business, increasing
turnover and profitability, working with colleagues across the Trust to
turn ideas into reality.
MAIN DUTIES
1. Day to day running of the cafe at Wentworth Castle Gardens, taking the lead in
all operation duties including set-up, customer service, food preparation and
presentation, ordering, cashing up and cleaning duties.
2. Provide a warm welcome for visitors, dealing with special requests or complaints
with consideration and professionalism.
3. Work closely with the Operations Manager to agree carefully costed summer and
winter menus which appeal to the wide range of visitors, whilst delivering the
required levels of profitability for the Trust.
4. Maintain effective relationships with suppliers, ordering and receiving stock,
undertake quarterly stocktakes and regularly monitoring and rotating stock to
minimise waste.
5. Ensure front of house service areas are spotlessly clean and well presented with
accurate and engaging point of sale information for Visitors, correctly branded
and/or themed to relevant events or festivals.
6. Maintain high standards of cleanliness at all times, complying with all hygiene
and food safety regulations.
7. Lead from the front, provide supervision and training to the café team, agreeing
rotas and keeping staffing levels in line with the anticipated level of trade.
Monitor timekeeping and attendance and address minor disciplinary issues or
training needs.
8. Work closely with the Visitor Experience Co-ordinator and Weddings Coordinator to provide hospitality for delivery of events, group visits and small
functions.
9. Participate in a duty manager rota with other Visitor Centre staff taking
responsibility for the opening and closing of the site, security of cash and stock,
and for the safety and welfare of visitors, staff and volunteers on these days.
10. Take opportunities to learn about the history of the estate, its wildlife and
gardens. Contribute as part of the wider team to help deliver the Trust’s long
term objectives as a heritage restoration project, wildlife site and as a financially
self-sustaining visitor attraction,
11. Take responsibility for your own personal development attending training as
required and to sharing your learning with others
12. Be an advocate and ambassador for Wentworth Castle Gardens both in and
outside work and protect the reputation of Wentworth Castle Heritage Trust at all
times.
13. Ensure the café complies with all food hygiene and health and safety regulations
and maintains its 5* environmental health rating. Be familiar and comply with all
Trust policies and procedures, advising the Operations Manager, Finance
Manager or Director of any concerns.
14. To undertake any other duties and responsibilities commensurate with the status
of the post as may from time to time be required by the Operations Manager.
Date Job Description prepared/updated
January 2016
Job Description prepared by
Claire Herring, Director
PERSON SPECIFICATION
Job Title
Catering Manager
Updated:
January 2016
MINIMUM ESSENTIAL REQUIREMENTS
1.
DESIRABLE
TESTED BY:
Establish rapport
with staff,
colleagues and
customers
Application
form
Skills and Knowledge
Preparation of good quality food with attractive
presentation.
Friendly communication and customer care skills.
Seasonal menu planning and costing / portion
control.
Ability to lead the café team with calm enthusiasm on
both busy days and slow days
Good literacy, numeracy and cash handling skills and
an understanding of the different between turnover
and profit.
Previous
management
experience.
Awareness of
current food trends
and allergy
Previous experience
of growing the
Excellent knowledge of relevant legislation: Food turnover of a
Hygiene, Health and Safety, COSHH and DDA
business
MINIMUM ESSENTIAL REQUIREMENTS
2.
DESIRABLE
First Interview,
includes
costings tests
and food
hygiene test
Second
interview,
includes
working
interview
TESTED BY:
Attitude, Aptitude and Personal Characteristics
Lots of energy, can keep going and lead from the front.
Self-motivated with an enthusiastic can-do attitude.
Outgoing
personality and
confident meeting
new people
Organised, practical and methodical.
Hard working, leads by example.
High personal standards appropriate to a customer
facing catering role.
A genuine passion for good food and good service.
A willingness to learn and accept direction.
The ability to be an
effective
ambassador for
the organisation.
Application form
First Interview,
includes costings
tests and food
hygiene test
Second interview,
includes working
interview
References
3.
Experience/Qualifications/Training etc
Hospitality/Catering qualification NVQ Level 3 or equivalent
Basic Food Hygiene Certificate
Substantial experience of food preparation and presentation in a
café or similar environment.
Substantial experience of working in a customer facing role.
At least 2 years team leading experience in a café or retail
environment.
Experience of food safety management using ‘Safer Food,
Better Business’ best practice guidelines
Higher catering or management
qualification.
Experience managing the
delivery of events and
hospitality
Previous experience at a visitor
attraction
Advanced Food Hygiene
Certificate
First Aid certificate
Demonstrable experience of supervising staff, rostering and
working as part of a team
Customer First, Welcome Host
or Welcome All
Experience in dealing with retail/cash transactions and
operating EPOS tills
Ability to make decisions with
minimal deferral
Health and Safety awareness and training
Personal Licence Holder
4.
Work Related Circumstances
Flexible, able and willing to work extra hours to meet seasonal
and visitor demands. Weekend and bank holiday working as
standard throughout main season. Occasional evening
working required.
The site is in a rural location, must be able to travel to site
including Sundays and bank holidays.
The post involves contact with young children and vulnerable
adults and therefore under the rehabilitation of Offenders Act
1974, all applicants who are offered employment may be
subject to a criminal record check from the Criminal Records
Bureau before their appointment is confirmed.
5.
Physical/Health Requirements
Person appointed must be able to access all public areas of
the property including upstairs storage areas which may be
upstairs in stairwells, confined spaces, heights etc
Work may involve reasonable lifting of heavy/bulky objects
within the published health & safety guidelines on manual
handling
Claire Herring Jan 13th 2016