WE ARE PLEASED TO ANNOUNCE
PHYSIOTHERAPY OUTPATIENTS
(East Oxford Health Centre)
WILL NOW BE AVAILABLE ON E-REFERRAL SYSTEM (CHOOSE & BOOK) AS A
DIRECTLY BOOKABLE SERVICE
Existing arrangements for booking appointments at OUH
Currently most services at the OUH are booked through GP CaB systems using an indirect bureau.
Directly Bookable Services (DBS) offer the distinct advantage that the patient can have direct access to a date and time for an appointment and if by some chance appointments are not available, by selecting ‘Defer to Provider’ the list of patients waiting for an appointment electronically sits within each department who will have to increase capacity to accommodate the appointments.
New Directly Bookable Service for Physiotherapy at the East Oxford Health Centre.
From Monday 14 December 2015, Physiotherapy at the East Oxford Health Centre will be able to offer a directly bookable service to GPs and patients for outpatient appointments.

The GP surgery will generate an appointment referral request with appropriate priority
(urgent or routine) for the service on the E-Referral System (CaB) and UBRN in the usual way.

To select a directly booked appointment see the attached appendix which shows how to use the book system

An electronic proforma or appropriate letter needs to be attached to the E-Referral System
(CaB) by the surgery within 48hrs for a routine or urgent appointment.

In the case that the Trust cannot provide an immediate appointment, ‘Defer to Provider’ can be selected and Trust processes will be in place to contact the patient within 48 hours for an urgent or routine appointment.

18WW Clock will start on the date the GP or patient makes the appointment booking.

GPs should check their patients have appointments on their E-referral System (CaB) worklist.
This applies to all appointment requests made through the E-Referral System (CaB).
Physiotherapy at the Horton General Hospital will go live with direct booking on 21 December
2015. A further communication will be sent out.
Safeguarding Information
The E-Referral System (CaB) is the preferred method of referral for GPs referring to the OUH. This supports the safeguarding of patient information and provides an audit trail for referrals.
E-Referral System (CaB) Training
Any GP’s or Practice staff requiring help or training should see the attached appendix or contact the
CCG at cscsu.training-east@nhs.net
Any queries/ questions

Any problems or questions relating to E-Referral/CaB/ OUH Directory of Services:
OUH Choose & Book Advice Line: (01865) 743399.
Contact Information
Lesley Pinfold
Operational Service Manager & ERS Lead
Tel 01865 572556 (email: lesley.pinfold@ouh.nhs.uk
)
Ben Clark
ERS Directory of Services Manager, OUH
Tel: 01865 743350 (email: ben.clark@ouh.nhs.uk
)