WE ARE PLEASED TO ANNOUNCE
PAEDIATRIC OUTPATIENTS
WILL NOW BE AVAILABLE ON E-REFERRAL SYSTEM (CHOOSE & BOOK) AS A
DIRECTLY BOOKABLE SERVICE
Existing arrangements for booking appointments at OUH
Currently most services at the OUH are booked through GP CaB systems using an indirect bureau.
Directly Bookable Services (DBS) offer the distinct advantage that the patient can have direct access
to a date and time for an appointment and if by some chance appointments are not available, by
selecting ‘Defer to Provider’ the list of patients waiting for an appointment electronically sits within
each department who will have to increase capacity to accommodate the appointments.
New Directly Bookable Service for Paediatric Outpatients
From Monday 16 November 2015, Paediatrics will be able to offer a directly bookable service to
GPs and patients for outpatient appointments in the following services:
Paediatric Clinical Immunology & Allergy
Paediatric Cystic Fibrosis
Paediatric Endocrinology
Paediatric Gastroenterology
Paediatric Haematology
Paediatric Infectious Diseases
Paediatric Medicine
Paediatric Neurosurgery
Paediatric Respiratory Medicine
Paediatric Surgery
Paediatric Urology
Paediatric Cardiology
Paediatric Neurology
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The GP surgery will generate an appointment referral request with appropriate priority
(urgent or routine) for the service on the E-Referral System (CaB) and UBRN in the usual
way.
To select a directly booked appointment see the attached appendix which shows how to
use the book system
An electronic proforma or appropriate letter needs to be attached to the E-Referral System
(CaB) by the surgery within 48hrs for a routine or urgent appointment.
In the case that the Trust cannot provide an immediate appointment, ‘Defer to Provider’ can
be selected and Trust processes will be in place to contact the patient within 48 hours for an
urgent or routine appointment.
18WW Clock will start on the date the GP or patient makes the appointment booking.
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GPs should check their patients have appointments on their E-referral System (CaB) worklist.
This applies to all appointment requests made through the E-Referral System (CaB).
Please note exclusions:
 2WW to remain as existing process.
Safeguarding Information
The E-Referral System (CaB) is the preferred method of referral for GPs referring to the OUH. This
supports the safeguarding of patient information and provides an audit trail for referrals.
E-Referral System (CaB) Training
Any GP’s or Practice staff requiring help or training should see the attached appendix or contact the
CCG at cscsu.training-east@nhs.net
Any queries/ questions
Any problems or questions relating to E-Referral/CaB/ OUH Directory of Services:
OUH Choose & Book Advice Line: (01865) 743399.
Contact Information
Lesley Pinfold
Operational Service Manager & ERS Lead
Tel 01865 572556 (email: lesley.pinfold@ouh.nhs.uk)
Ben Clark
ERS Directory of Services Manager, OUH
Tel: 01865 743350 (email: ben.clark@ouh.nhs.uk)