Job Title: Technical Trainer
Salary: 28,000 -33,000
Reporting To: Head of Business Support
Hours of Work: 40
Place of Work: Head Office, Sudbury, Suffolk
Responsibilities and Duties:
1.
2.
3.
4.
Deliver Bpec, C&G NICEIC and HETAS courses as scheduled to a high standard
Ensure all preparation is complete prior to course delivery
Ensure all evaluations are complete at the end of the course
Provide technical support to the Training Manager and Service and Maintenance
Manager on all Specflue products
5. Provide secondary support to the internal sales and technical departments on more
advanced technical issues
6. Provide product development and continual improvement through monthly
departmental meetings
7. Attend suppliers and our Honiton Depot as and when required to help improve
services, manage and maintain relationships, such as Schiedel, MCZ and Flamco
8. Provide off site training at satellite training locations on all of our training products
9. Provide technical and installation support to the installer network as required through
course development, documentation and contribution to the knowledge base
10. Represent the business on technical committees when required such as the BFCMA,
SFA, HETAS and APHC
11. Monitor stock on hand-outs and ensure a min stock level is maintained at all times
12. Ensure the versions of training course materials remains current
13. Quality assure the final course paperwork, sign as the assessor or IV where
appropriate and issue to training co-ordinator
14. Ensure own CPD is considered keeping abreast of new techniques and theories
15. Provide support to the Training Manager on all projects
16. On occasion work weekends on course delivery (time will be given off in Lieu)
17. Attend trade shows and events if required
18. Ensure a clean and tidy work area at all times
19. Comply with all company policies, such as H&S, at all times
The above outlines the main areas of responsibility, but it is understood that there will be a range of
activities required to successfully undertake this role, and therefore this is not an exhaustive list.
The emphasis will be to focus on agreed objectives.
20. Create standard templates, letters and spread sheets as appropriate to help with
course materials and delivery.
21. Utilise the training database to ensure the end to end process is completed in all
cases, liaising with the training co-ordinator.
22. Attend developmental courses as agreed with the Training Manager.
23. Work with the management team when required to help collate on-going training
needs.
The above outlines the main areas of responsibility, but it is understood that there will be a range of
activities required to successfully undertake this role, and therefore this is not an exhaustive list.
The emphasis will be to focus on agreed objectives.