JOB DESCRIPTION
Title:
PART TIME SUPPORT ASSISTANT
Salary Range:
£14,979 - £15,948 pa pro rata
Hours:
15 hours per week
Responsible to:
Support Co-ordinator
Location:
Weston Super Mare and Clevedon
Job Purpose
To assist the team of Support Workers to provide individualised and group support to
Chapter 1 clients, enabling them to maintain their tenancies and achieve their aspirations for
independent living.
MAIN DUTIES AND RESPONSIBILITIES
Support Delivery
1. Assist with providing high quality comprehensive needs and risk assessments
for allocated clients within policy guidelines and under the direction of the
Support Co-ordinator and Support Workers as required.
2. Assist with developing support plans as required.
3. Assist with ensuring every client has access to high quality one to one support
in accordance with the aims and objectives of the service which is proactive and
helps the client to understand and overcome any barriers they have to moving
forward
4. To assist, encourage and support clients to participate in activities as
appropriate.
5. To assist and support as directed to address issues of rent arrears, isolation and
exclusion whilst facilitating clients’ involvement in accordance with the aims of
the service.
6. To assist and support the team members to ensure that all relevant agencies
are involved in the support plan process to avoid duplication of support offered.
7. To assist and support the team in ensuring clients’ files are maintained in
accordance with contractual requirements of Supporting People.
8. To assist with the production and maintenance of accurate and useful
information in a range of formats in order to promote effective service delivery
and evaluation.
9. Undertake sleep-ins and on-call duties on a rota basis as part of the full team
providing support to Chapter 1 clients.
10. To work well as part of a small outcome focused team to ensure the overall
needs of the project are met and to contribute to excellent client focused support
is delivered.
Support Assistant Feb 2015
Communication
 Ensure any concerns relating to clients’ physical or emotional condition are passed
on to the Support Co-ordinator or responsible person on duty.
 Arrange/participate in staff and clients’ meetings, as and when required.
 Work proactively with all other colleagues to ensure that relevant information is
shared and that joint working is undertaken when this is in the best interests of the
client.
 Actively promote a positive professional profile of the project within the local
community, ensuring the good reputation of the organisation at all times.
Inter-agency Working
 Assist and support as required in developing and maintaining effective working
relationships with specialists and agencies who might offer resources, funding, or
individual services relevant to clients’ needs.
Development
 Attend mandatory training days/courses, on or off site as and when required.
 Be responsible for maintaining professional knowledge and competence.
 Prepare for and attend supervision with the Support Co-ordinator or designated line
manager bi-monthly.
Health & Safety
 Assist with carrying out health and safety checks in accordance with policies and
procedures, under direction of the Support Co-ordinator or Support Staff.
 Promote safe working practices in and out of the project.
 Support the staff team in ensuring the standard of accommodation and grounds are
of a consistently high level through communication and practical means. This
includes assisting with clearing service user rooms, identifying and reporting repairs
and maintaining equipment to high standard as required.
 Ensure all equipment is clean and well maintained.
General
 Adhere to Chapter 1’s Confidentiality Policy and ensure that all information of a
confidential nature gained in the course of duty is not divulged to third parties.
 Ensure the security of the project is maintained at all times.
 To undertake administrative duties and domestic tasks when required.
 Carry out all other tasks that may be reasonably assigned to you and within the
scope of your job role.
Other
 Please note that you will be required to provide support and cover as required across
all services.
 It is a general requirement that all employees of Chapter 1 be in sympathy with and
understand the Christian aims and ethos of the organisation.
 The post holder may be required to work outside of normal working hours on
occasion of which time off in lieu will be given.
REHABILITATION OF OFFENDERS ACT 1974
Because of the nature of the work involved in this post, this post is exempt from the
provisions of the Rehabilitation of Offenders Act 1974. It is a condition of employment that
all convictions are disclosed in advance.
No job description can be entirely comprehensive. The post holder will expected to carryout
such other duties as may be required from time to time and are broadly consistent with the
job description.
Support Assistant Feb 2015
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PERSON SPECIFICATION
SUPPORT ASSISTANT
Essential
Desirable
Knowledge and Experience
Ability to maintain enthusiasm for a high
level of contact time with clients on a daily
basis.
Experience or knowledge of housing
related support/ housing associations
A proven track record of delivering one to
one support that has resulted in positive
outcomes for clients
Knowledge of supporting people
programmes
Proven ability to work to deadlines
Proven track record of working
cooperatively with colleagues and other
agencies to ensure clients achieve positive
outcomes
Knowledge of agencies and or resources
to assist clients
Understanding of risk assessment and how Experience of using risk management tools
to be creative with clients to manage risk in in the effective management of supported
a positive way
housing schemes which including positive
risk taking.
Clerical/administrative experience
Ability to demonstrate good people skills in
managing complex and difficult situations
Experience of working with community
groups/ residents in local areas
Experience and understanding of working
within a diverse and multi cultural
environment
Skills and Aptitude
Excellent assessment skills
Good interpersonal skills
Excellent communication and advocacy
skills
Organised and able to work on own
initiative
Able to be creative and proactive
Makes a positive contribution to effective
Support Assistant Feb 2015
Willing to learn
team working
Problem solving skills and ability to
demonstrate flexible working to overcome
barriers
Able to analyse and produce reports for
presentation in a variety of formats
Personal Qualities
A non-judgemental approach to working
with homeless people
Willingness to lone work and work outside
of normal hours
Able to be flexible on approach to work
and adaptable to change
A “can do “ approach to working with
homeless people
Qualifications
Good command of the English language
both spoken and written
Numerate
Intermediate level of IT applications and
keyboard skills ( Microsoft word/
excel/other)
Support Assistant Feb 2015
Willing to undertake IT training for
electronic client based systems