Michael Klein Résumé, Page 2 of 2 (206) 335

QA Director/Manager—Software & Technology
(206) 335-8405
[email protected]
Technology QA Director with more than 10 years of experience building/leading world-class
software testing teams and ensuring exceptionally high levels of quality, reliability, and user
acceptance for new products across a wide range of technology environments.
Black/Grey Box Testing
Scrum & Agile Development
TestTrack & Jira/Bugzilla
Microsoft Office
MySQL/SQL Server
Hiring, Mentoring & Team Building
Scripting & Test Automation
Windows NT/XP/Vista/7/8
Exposure to C/C++/C#/Python/Perl
2008 to 2013
Solving the common challenges of wireless computing with innovative, industry-leading
Enterprise Mobility Management software.
Started as Manager and promoted rapidly to Director role, with added responsibilities.
Expanded the group to support 2 products, including promoting 3 managers from within
the company.
Guided both test teams through the company’s first parallel development effort.
Managed the transition from a Waterfall software development methodology to Scrum.
The company had successfully developed under the “Waterfall” model for 10 years prior to
making the shift.
Managed the selection, adoption, and training for a new Test Case Management system
and the Jira bug tracking system.
Managed the transition of an outdated QA Lab that was primarily made up of a random
collection of old hardware into an environment that is maintainable, efficient, and highly
useful and scalable for the QA team.
Worked with both local and remote QA teams.
Rhapsody QA Lead - Devices—REAL NETWORKS
2006 to 2007
A global leader in creating products and services that make it easier for people to access and
enjoy digital media on the devices and platforms they choose to use.
Led a QA team instrumental in shipping Rhapsody version 4.0 under an aggressive
schedule with significant time-to-market pressure and with external partners.
Led, trained and mentored QA team members in SDLC QA best practices. Two team
members were on Performance Improvement Plans when I started, but through
personal coaching and mentoring, were retained as valued members of the team.
Designed and helped implement multiple Software Development process
improvements, including evaluating and recommending test tools.
Senior Software Engineer—CONSTRUX INC.
Advancing the art and science of commercial software engineering.
2004 to 2006
Work as part of a QA team that created software for deployment on an enterprisewide across the US.
Participated in inspections and other proactive QA processes that found defects early
in the development process
Obtained CSTE certification.
Michael Klein Résumé, Page 2 of 2
Various Lead/Manager roles—VARIOUS INTERNET STARTUPS
2001 to 2003
 Worked for several fast-growing web organizations, both as an individual QA
contributor and as an lead/manager of their QA teams and processes.
Software Test Manager—MARCHFIRST INC.
1998 to 2001
 Led teams of 1 to 6 testers in all facets of testing. This included establishing testing
requirements, setting up and using a bug tracking database, writing test plans,
tracking progress, following test plans, entering and regressing defects, writing test
summary reports and other tasks related to releasing the client software with a
specific target level of quality.
 Trained testers with a wide variety of testing backgrounds and experience, forging
them together into a respected and valued part of the development process.
 Scheduled testing resources for multiple projects running simultaneously.
 Worked with other managers in establishing the Software Development Lifecycle
process for the office to follow.
 Worked closely with development, system architects, graphic designers, QA team,
project and program managers to coordinate and plan schedule and status
Bachelor of Science: Aeronautical and Astronautical Engineering: Purdue University
Certificate of Project Management: Edmonds Community College