Wistaria & Milford Surgeries Friends & Family Test Monthly Report
Patient responses for December 2015
90
80
70
60
50
40
30
20
10
0
Total of patient
responses
Don't Know
Extremely Likely
Likely
Neither Likely or
unlikely
Unlikely
Extremely unlikely
Patients were asked to complete the Friends & Family Test during the last month by –



A link being sent to you via e mail following your recent appointment
Filling in a postcard in the surgery and placing it in the FFT box at Reception
Your doctor may have provided you with a reply card when they visited you at home
Some patients also provided us with comments – all positive and negative comments will be reviewed over the coming year so we can
continue to improve our service to you.
Some of your comments received during December
Extremely Likely
We are treated with
friendliness and respect,
timekeeping is good, you
are generous with
emergencies and
diagnosis is consistently
good.
From the receptionist to
the nurse giving me the
vaccination, I was dealt
with efficiency, courtesy
and humour!
Everyone friendly, helpful
and caring.
Quick and easy to book
appointments and order
prescriptions online. Get
a text from chemists to
say when medicine ready
to collect. Seen quickly
why arriving for
appointments.
Extremely Likely
Extremely Likely
My doctor is extremely
knowledgeable, patient
and informative, taking a
genuine interest in the
state of my health. I
cannot recommend him
enough as a doctor. As for
the surgery itself, it is
clean and organised.
Staff have gone out of
their way to help me
recently, especially my
own doctor.
I’ve been very happy with
Wistaria for 30 years and
the team continue their
high standard of care.
Appointment at short
notice, good accurate
diagnosis. Problem sorted
out very quickly with the
correct medication.
I find it is usually possible
to see the doctor of one’s
choice within a reasonable
time span and possible
serious situations are
dealt with rapidly in my
experience and then with
in house second opinion.
Able to make an
appointment easily online
– was seen quickly and
listened to carefully.
Doctor was easy to talk to,
listened to what I had to
say and put into motion
treatment to investigate
the problem. Surgery was
clean and bright and
receptionists cheerful and
helpful.
Likely
Neither Likely or Unlikely
& Extremely Unlikely
I was seen as an
I avoid seeking medical
emergency and was totally advice unless I consider it
satisfied with the
essential and hope others
treatment offered.
do the same.
Receptionist was also
most helpful.
Incredibly difficult to get
an appointment and then
It is always possible to get treated unsatisfactorily.
an appointment relatively
quickly compared to what Booking system does not
I hear about other
work! Wait three to four
surgeries. My doctor is
weeks for an
very helpful and efficient. appointment! Wait on
The only reason I did not
phone for 15-20 minutes!
select ‘extremely likely’ is Please go back to the old
that most doctors at the
way, it worked.
practice work part time so
it is not always possible to Although one is listed with
see the doctor you want
a particular doctor one is
on the day you want.
seldom able to get an
appointment with him/her
I believe that the
in less than a week, in fact
professional medical
often two/three weeks
aspect of the practice is of seems to be the norm.
very high quality.
Thank you to all patients who participated – please continue to do so, as this is an ongoing survey.
Jan Lamont – Practice Manager