Marty Hale-Evans
857 NE 151st Street, Shoreline, WA
(253) 693-8343
marty@wingedelephant.com
www.martyhaleevans.com
Summary
Experienced information professional offers diverse skills including editing, writing, and social media.
Skill Highlights
Has edited and/or written wide variety of documentation, web content, and other technical materials.
Well-grounded in spelling, grammar and style issues; can create and follow specialized style guides as
well as standard style conventions (The Chicago Manual of Style, Microsoft Manual for Technical
Publications, APA). Can read and write intermediate HTML, basic XML. Has managed work groups. Has
co-written/edited two published books. Has managed online communities, is active user of social
media. Can use many software tools, including Word (advanced level), Excel (advanced level), and
other Microsoft Office applications; Visual Studio, SharePoint and other collaboration software;
numerous browsers, wikis, and email applications; and Photoshop.
Education
University of Washington Information School (Seattle, WA)
Master of Library and Information Science
Coursework in information science and structures, instructional design, social media and virtual
environments, networking technology, knowledge management.
University of Kentucky (Lexington, KY)
Bachelor of Arts in telecommunications/broadcasting
Experience
Companies: Microsoft (Microsoft Services, Windows Media, MSN 8, Windows Vista, Content
Development & Delivery/Microsoft Official Curriculum, Macintosh Office, PBS Web Team, Virtual
Worlds, Enterprise Services), Healing Mountain Publishing, O'Reilly Media, Wiley Publishing, Boeing,
Foolscap Convention, WGBH/Prodigy Services, Delphi Internet Services, University of Chicago Press,
Museum of Flight, Lexmark International, freelance
Editing
Technical Editor, Content Editor, Developmental Editor, Editorial Assistant, Community
Moderator/Lead Editor
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Consulted as development and content editor for all material in two books, helped to recruit
and manage team of contributors and technical reviewers.
Content-edited and rewrote multiple series of courseware for training on technical topics
related to Microsoft products, as well as other instructional content.
Edited user help, developer support, SDK, and other materials for software documentation.
Ensured that all materials conformed to appropriate style guidelines, including individual
product and group styles and MSTP, as well as commonly accepted standards.
Edited other material for technical content, legal standards, grammar, and adherence to
company style standards, including web pages and other online content, book-length
manuscripts, marketing materials, technical procedural documents, studies, reports, internal
and external documentation, handbooks, newsletters, brochures, email, medical transcription.
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Produced style guides and other writer/editor guidance material, advised others on editorial
issues during project development, redesigned editorial/publishing workflows, hired and
coordinated freelancers.
Writing
Author, Technical Writer
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Wrote chapters for Mind Performance Hacks: Tips & Tools for Overclocking Your Brain,
released in 2006 by O’Reilly Media. Book has sold approximately 100,000 copies worldwide, in
six languages.
Co-authored Mindhacker: 60 Tips, Tricks, and Games to Take Your Mind to the Next Level,
released in September 2011. Book has sold approximately 30,000 copies.
Wrote software-related content, including web content, user help and documentation, demo
scripts, onscreen help.
Wrote and adapted existing content about airplane manufacturing for new web-based delivery
system, consisting of FAA-compliant technical information.
Social Media
Community Manager, Moderator, Online Support Specialist, Editor
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Managed communities, stimulated and moderated discussions, acted as company liaison and
communicated company policy, fielded questions and feedback from subscribers, built
members' trust and goodwill, and maintained exceptional member retention rate.
Reshaped editorial standards; advised on development of online policy, designed new forums,
rewrote standard response library.
Planned, wrote, and presented online chat "lectures" about the system for national audience.
Provided customer support via e-mail, answering a wide variety of questions.
Coordinated team of ten community editors, designed new procedures to improve consistency
and effectiveness of community moderation.
Management
Senior Operations Manager, Developmental Editor, Lead Editor, Production Coordinator, Chairperson
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Managed daily operations for small publishing company, created and managed knowledge
structures and processes, hired and coordinated freelancers.
Coordinated event planning and program development for convention.
Coordinated planning and writing of two books, helped to recruit and manage team of
contributors and technical reviewers.
Participated in planning, building, and editing the documentation set for a new product from
the ground up, coordinated work of writing and editing team with others on project.
Coordinated team of ten community editors, designed new procedures to improve consistency
and effectiveness of moderation.
Education/Support
Technical Editor, Technical Writer, Community Manager, Customer Support Specialist, Author
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Wrote and edited courseware for Microsoft Official Curriculum.
Provided user support and education via email, chat, onscreen help, web content, and
software documentation.
Wrote and edited entries in Microsoft Knowledge Base and Premier Support.
Researched and wrote instructional non-fiction books.