TROY UNIVERSITY
MASTER SYLLABUS
SORRELL COLLEGE OF BUSINESS
QM 3345
Operations Management
Prerequisites
Pre-Business Core, MGT 3300, QM 2241, IS 2241.
Vision Statement
The Sorrell College of Business will be a recognized and respected leader for quality and
flexibility in the delivery of business education that prepares graduates to succeed in the
global business environment.
Mission Statement
The Sorrell College of Business supports the Troy University mission by preparing our
diverse student body to become ethical professionals equipped to compete in the global
business environment. To achieve this, our faculty, staff, and administration will:
1) provide quality education in global business through our undergraduate and
graduate programs, delivered around the world through face-to-face and online
environments, to traditional, non-traditional, military, and international
students;
2) contribute to the development and application of knowledge focused on applied
business, learning, and pedagogical research;
3) provide service to the University, business and professional organizations, and
our communities through individual involvement, business outreach, and our
centers for research.
Master Syllabi are developed by the senior faculty in each business discipline. This Master Syllabus must be used as the basis for developing the
instructor syllabus for this course, which must also comply with the content specifications outlined in the Troy University Faculty Handbook.
The objectives included on this Master Syllabus must be included among the objectives on the instructor’s syllabus, which may expand upon the
same as the instructor sees fit. The statement of purpose seeks to position the course properly within the curriculum and should be consulted by
faculty as a source of advisement guidance. Specific choice of text and other details are further subject to Program Coordinator guidance.
1 August 2005
Master Syllabus: QM 3345
2
Description
A study of how organizational processes add value as they convert inputs to outputs.
Topics covered include the strategic relationship of operations with other functional
organizations, value chain concepts, and quantitative methods of operations, including
forecasting models, inventory models, statistical process control, process models and
project management methods. The course also provides a review of current supply chain
philosophies such as JIT, MRP, and EOQ inventory management methods.
Student Learning Outcomes
On completion of the course, the student should be able to:
1. Apply simple and multiple linear-regression techniques and correlation analysis to
sample data for the purpose of building forecasting models.
2. Apply time-series analysis, inventory models, statistical quality control, and queuing
models to business scenarios.
3. Apply project management techniques to business projects.
4. Determine optimal ways to design, supply, and run processes to convert inputs to
outputs.
5. Discuss the relationship of operations to manufacturing strategy.
6. Differentiate between economy of scope and economy of scale.
Purpose
To provide a basic knowledge of forecasting methods, quality management methods,
process design, dependent- and independent-demand inventory models, task design,
aggregate planning, short-term planning, product design methods, and an introduction to
the techniques of project management.
Approved Texts
Bozarth, C., & Handfield, R. B. (2006 or current). Introduction to operations and supply
chain management (1stt ed.). Upper Saddle River, NJ: Prentice Hall.
Gaither, N., & Frazier, G. (2002 or current). Operations management [with POM software
CD-ROM] (9th ed.). Mason, OH: Thomson/South-Western.
Troy University Faculty Handbook (2010): Section 3.9.2.8 [extract] — essential elements of the syllabus (somewhat modified for space):
1. Course title
2. Course number +
section
3. Term
4. Instructor
5. Prerequisites
6. Office hours
7. Class days, times
8. Classroom
location
9. Office location +
e-mail address
10. Office telephone
11. Course
description,
objectives
12. Text(s)
13. Other materials
14. Grading methods, 16. General supports
criterion weights,
(computer works,
make-up policy,
writing center)
mid-term grade
17. Daily assignments,
reports
holidays, add/drop
15. Procedure, course
& open dates, dead
requirements
day, final exam
18. ADA statement
19. Electronic device
statement
20. Additional
services,
statements
21. Absence policy
22. Incomplete-work
policy
23. Cheating policy
24. Specialization
requirements
(certification,
licensure, teacher
competencies)
Master Syllabus: QM 3345
2
Heizer, J., & Render, B. (2008 or current). Operations management (9th ed.). Upper
Saddle River, NJ: Prentice-Hall.
Heizer, J., & Render, B. (2006 or current). Principles of operations management (6th
ed.). Upper Saddle River, NJ: Prentice-Hall.
Russell, R., & Taylor, B. (2008 or current), Operations Management: Creating Value
Along the Supply Chain (6th ed.). Hoboken, NJ: Wiley.
Supplements
As deemed appropriate.
Troy University Faculty Handbook (2010): Section 3.9.2.8 [extract] — essential elements of the syllabus (somewhat modified for space):
1. Course title
2. Course number +
section
3. Term
4. Instructor
5. Prerequisites
6. Office hours
7. Class days, times
8. Classroom
location
9. Office location +
e-mail address
10. Office telephone
11. Course
description,
objectives
12. Text(s)
13. Other materials
14. Grading methods, 16. General supports
criterion weights,
(computer works,
make-up policy,
writing center)
mid-term grade
17. Daily assignments,
reports
holidays, add/drop
15. Procedure, course
& open dates, dead
requirements
day, final exam
18. ADA statement
19. Electronic device
statement
20. Additional
services,
statements
21. Absence policy
22. Incomplete-work
policy
23. Cheating policy
24. Specialization
requirements
(certification,
licensure, teacher
competencies)