ROLE PROFILE
ICAST
Role Title
Infrastructure Associate Project Manager
Section
IT & Telecommunications – Infrastructure Services
Directorate
Network Strategy & Technical Support
Reports To
Infrastructure Project Manager
Primary
Location
Manchester
Date
May 2014
PURPOSE
The Infrastructure Project Officer is a new role in the Infrastructure Services Team.
The role reports to the Infrastructure Project Manager who is responsible for the
delivery of IT projects within the Infrastructure Services Team.
The principle activities will be
Assisting the Infrastructure Project Manager in the delivery of projects
Assisting the wider IT&T department in the delivery of projects
Managing the small stores area and related logistics
Electricity North West Limited – Human Resources
Role Profile
ROLE PROFILE

Manage small projects or under the guidance of a PM or senior PM manages
components of medium/complex projects

Develop relationships with stakeholders to shape high level requirements into
small/medium project

Assist with the production of business cases including elements of business
analysis as appropriate, and support approval through relevant governance
processes and ensure stakeholder buy-in. Plan the project(s) and monitor
overall progress, resolving issues and initiating corrective actions as required

Manage project resources as required including 3rd party suppliers

Ensure project delivery is to the appropriate levels of quality, on time, within
budget and work with the business to deliver agreed business benefits

Make Decisions: Assess situations to determine the importance, urgency and
risks, and make clear decisions which are timely and in the best interests of
Electricity North West

Responsible for the management of quality and overall integrity of the
individual project(s) Manage communication with relevant stakeholders
including IT&T PM/Programme manager, business sponsors and where
applicable external parties

Proactively manage project risks, issues and dependencies to ensure
successful outcomes

Project
reporting at regular intervals to the key stakeholders and IT&T
PM/Programme manager

Manage the logistics and stores activities as an ongoing activity

Other project related activities as may be required through the department.
Electricity North West Limited – Human Resources
Role Profile
ROLE PROFILE
PRINCIPAL ACCOUNTABILITIES
The principle role accountabilities are:
Technology:
The Infrastructure Project Officer will be responsible for:



The development of processes, procedures and associated documentation.
Assisting the Infrastructure Project Manager
Running small projects for the Infrastructure Services Team from business case
to the completion of implementation.
Managing the IT stores and associated logistics.
Budgets:
The Infrastructure Project Officer has no direct budgetary responsibility but will need
to be aware of the Regulated environment in which ENWL operates and will need to
become familiar with budgetary and operational finance in order to create business
cases and recommendations for service improvement.
Team management:
The Infrastructure Project Officer will be responsible for:
Ensuring that the function operates in line with both the company’s and statutory
Health and Safety and CSR (Corporate Social Responsibilities) requirements.
IT Service Management:
The Infrastructure Project Officer is responsible for:




End-to-end delivery of all services supported by the function and following
existing IT&T service management processes.
Liaison with all parties responsible for managing projects including internal
external and offshore service support teams and vendors.
Ensuring that all service information and data (including the service catalogue
and service level measures and targets) is kept current, working closely with
IT&T managers.
Working closely with IT&T teams (including outsourcing, offshore and other
framework partners) to identify and implement improvements to services
(including Infrastructure services and wider IT&T services as appropriate) and to
the service management processes.
Electricity North West Limited – Human Resources
Role Profile
ROLE PROFILE
Change Delivery:
The Infrastructure Project Officer will be responsible for implementation of new and
amended infrastructure technology, supporting service improvement initiatives,
product upgrades, applications projects and business change programmes.
The Infrastructure Project Officer will ensure that changes are aligned to the IS
strategy and roadmap, investment plans and budgets, and that selected solutions are
assured against appropriate architecture policies, principles and standards via IT&T
assurance activities.
IT&T Processes
The Infrastructure Associate Project Manager will be responsible for the adherence
to standard IT&T processes.
Electricity North West Limited – Human Resources
Role Profile
ROLE PROFILE
KEY MEASURES AND TARGETS (Performance Indicators)
Key measures and targets for the Infrastructure Operations Engineer are:

Delivery of agreed service level targets for the Infrastructure function as
documented in the service catalogue, and agreement on service improvement
targets where required during the standard service review cycle

Ongoing development of the Infrastructure function and its service provision in
order to align service levels to meet agreed business requirements, supporting
any necessary commercial negotiations with suppliers to achieve the required
service levels (including increased or decreased service level targets and related
changes to supplier contracts where necessary)

Identification of service improvement opportunities, efficiencies and associated
change initiatives within the function and across IT&T

Delivery of change initiatives (projects and business-as-usual changes) within the
agreed constraints of time, cost and quality

Execution of IT&T cross-functional processes for the Infrastructure function,
including creation and ownership of all the function’s required outputs to schedule
and quality requirements.
KEY RELATIONSHIPS



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Infrastructure Architect,
Back & Front office systems teams,
Telecommunications team,
Real Time Systems team

IT Information Security Officer

Third party suppliers including vendors, service management providers for
outsourced services and system integrators both offshore and on shore

ENWL commercial team

ENWL procurement team
Electricity North West Limited – Human Resources
Role Profile
ROLE PROFILE
KNOWLEDGE AND EXPERIENCE

PRINCE2, PMI, MSP or similar qualified is desirable but not essential

Experience of working in a Business or IT project environment is desirable

A strong customer / stakeholder focus is required coupled with excellent
inter-personal and communication skills

Experience of implementing IT projects

Good written and oral communication skills with the ability to engage
effectively with internal and external personnel

Knowledge and understanding of working within industry-standard IT service
management methods (ITIL v3 knowledge and accreditation desirable)

Experience of working within a structured project environment.

Degree level or equivalent qualifications or experience required.

Experience of working in the Utilities business (desirable)
Electricity North West Limited – Human Resources
Role Profile