CV:
NAME: RAJESH DADLANI
NATIONALITY: INDIAN, Indore. MP.
Year Of Birth: 1967
Email ID: dadlani2@hotmail.com
Mobile: 0091 9993702857
Holding valid GCC D/L
QUALIFICATIONS: GRADUATE IN MECHANICAL ENGINEERING (B.E.) PASSED IN YEAR 1991. Main
Subjects: Mechanical Engg. Automobile Engg. Electrical Engineering.
Summary: Dynamic, Competitive Professional, A Mechanical Engineering Graduate, having over
20+ years of experience on After Sales, Service, Customer Support and Operations in India and
Gulf, 21 years of experience in Senior Managerial roles within Customer Service, After Sales
Management.
Customer Relationship Management- Representing major Distributorship Employees and ensuring that commercial relationships with prestigious customers were developed, an exemplary service was developed and their business was retained by maintaining profit levels and margins. An experienced
Management Level Professional. Confident and sound decision making ability, creating a solution driven
& problem solving environment within the best interest of the company. A Qualified, successful and highly experienced Mechanical /Electrical, with 20+ years experience in Trucks, Power Generation Units, both mobile and stationary Diesel/Gas Genset 10kva/2000kva. (Cummins,), Mining, Construction, Loco etc. Result oriented Professional, guiding an organization in applying effective Engineering techniques, providing added value & creating service deliverables in a timely manner.
OBJECTIVE: I am a task-oriented individual who enjoys challenges to solve problems and practical person who liked to problem solve, plan and implement tasks through innovative and contemplative styles based upon team work and Exploration of alternatives. As you can see in my resume, I do have a broad experience on Cummins Engine; not only in the technical part but also in the administration as well as in the human relations I am quite experienced. I am now looking to build on my extensive range of technical skills within a suitably challenging role. I am keen to achieve further professional development
TRAININGS: Attended various training programs organised by CUMMINS Deventry, UK. On Q & K series engines.
Cummins India Ltd., Pune Training one year Implant Training at CUMMINS, Pune . Trained on Engine
Applications: Marine / Generators 30 Kva to 2000 KVA, MARINE, Construction- Dozer, Dumper, Grader,
Shovel, Poclain, Agriculture, Pump, Transport: Truck Bus, Loco, CUMMINS
FIR- Expert in Failure analysis of Cummins diesel engine - MHP & HHP, FIR-Trained at Cummins Pune factory. Analysis of failure trends.
Cummins ID : ID: 15842509H . Attended Service Manager refresher course at Cummins Pune in 2012.
KEY TECHNICAL/ SKILLS: * Good Sales Skills* Good technical skills * Work shop management * Good planning and organizational skills * Budget control * Health and safety awareness * * Excellent communicator *Wide knowledge of Power generation Equipment and diesel driven Power equipments*
Workshop practice (Diesel Engine and alternator) * Effective Management Experience in a Multi-national workforce *communication (verbal/written), Analytical, excellent negotiation & sales skills * strong leadership personality * *Sales and Business Development *Inventory Control *fluent in English language and proficient in Window, MS Office, excel, word, power point etc .

Engine fault diagnosis
Engine overhaul / repair on the following types of Cummins powered machinery: trucks, marine . genset and driving engines and earthmoving equipment
Extensive experience has been obtained on the following types of Cummins engines: QSK, KTA, VTA,,
N14, NT855, B Series, C Series, L10 AND more.
QUALITIES * Confident * Imaginative * Flexible * Intelligent * Innovative * Team Player * Self Starter Able to work on own initiative, be self motivated and disciplined. Able to plan and control company resources to maximize the productivity of the workforce and the services provided to customers
Experience:
Worked with Srinivasa Sales and Service Pvt. Ltd, Hyderabad, India Authorised CUMMINS Dealer in AP, as a Senior Service Manager. Since January - 2012 till Dec 2012.
Responsibilities: Directs and coordinates the activities of the Service Department to schedule repair work, maximize sales opportunities, and provide excellent customer service. Monitors specific performance indicators/ AOP to make sure the customer experience exceeds expectation while running a safe and efficient operation by performing the following duties.
· Communicates with the customer to determine customer's concerns, problems or needs - present and future - while maintaining a high degree of professionalism.
· Matches customer needs with product and service offerings and proposes solutions, maximizing customer satisfaction and sales opportunities.
· Uses technical background to act as a liaison between customers and field engineers to determine work to be performed, quote prices and credit terms with a high degree of accuracy, and obtain customers' authorization to proceed.
· Investigates in advance of a repair by using the manufacturers' computer systems whether a product is under warranty coverage, and/or, in the course of the repair, whether the type of failure will be covered by the manufacturer under their warranty provisions. execute Problem fixing campaigns as necessary , meeting cost and time targets,
· Follow up of work orders in the computer by gathering important details regarding the customer and the equipment being serviced, including warranty and/or billing information and developing the customer complaint to aid in diagnosis.
· Marketing, Business Development, converting AMC business from sales data base, generating new business, Quotations, Price Negotiation for AMC customers, maintain Customer satisfaction index (NPS) as per Cummins norms.
· Stays in close contact with customers during the course of the transaction and documents all communications with the customer including price quotes, authorizations received, payment terms and special customer requests.
· Verifies all worked performed and documented on the field service report and confirms that the technician write-up is sufficient to create a customer invoice or to file a warranty claim. Makes sure that cores taken from the jobs are returned to the proper staging area for return to suppliers
· Completes and closes service work orders by accurately documenting all work performed, and processes customer payments in any of the acceptable forms, assuring that credit and warranty policies are followed.
· Builds and maintains customer relationships.
· Evaluates the skills and abilities of all Engineers and discusses their progress with them on a regular basis. Makes training available to all technicians to move them up the learning curve and to keep them current with new technology.

· Work with Branch Managers on utilizing and maintaining shared resources, including technicians and parts personnel, engine and equipment by recommending and/or approving department expenditures.
· Works with outside product and service sales representatives to solve customers' problems, quote potential start-ups and repair work, keep customer commitments and maintain a high level of customer satisfaction.
Actively sell & promote various schemes / packages / value added service. Development of after-sales service business in their territory. Implement innovative marketing ideas
Communicate with Cummins regional office for all matters related with warranty issues, perform quarterly audit as per Cummins norms.
Work Force – 07 Branch Managers and 120 Service Engineers.
LK Engineering works , Indore: as a Service Head from 2009 to 2011. Authorised dealer of Ashok
Leyland, Cummins.
 Generator set, related engine drives preventive maintenance contract specifying, quoting and selling to all markets.
 Contract sales to hospitals and health care facilities, commercial real estate markets, data centers, telecommunications facilities, government direct and via subcontract.
 Sales to any and all markets and/or applications that utilize generator sets that would require or benefit from a maintenance contract.
 Work with new unit sales group to identify owners and end users and follow up with those customers to develop a thoughtful PM contract proposal.
 Respond to and quote all incoming bid requests for Service, aftermarket projects and additional recommended service and repair work as identified by service reporting.
 Perform site inspections and customer meetings to gather unit and site data that may be required in accurate quoting and for the performance of service work.
 Maintain customer and sales data .
Sakr Power System LLC. Dubai, Cummins authorised OEM & Distributor. July 2006 to December
2008,
Responsibilities: To interface with the marketing cell and the manufacturing cell at the HO for speedy resolution of service issues at the area office like pending warranty claims, chronic problems etc. Report on any problem to support manager. Coordinate with customer representative and ensures customer is satisfied with our product. Workforce; 10 Engineers, 05 technicians, Supervisor, Service engineers.
Reason of leaving – Contract End.
Worked with GCC OLAYAN, Riyadh, Saudi Arabia, From July 2004 to May 2006. Authorised distributor of Cummins, Case Construction Equipment, Scania Trucks, Distributor. Cummins used in
Automotive, Industrial, Marine, Power Generation, Mining, Construction .To minimize customer downtime by quickly identifying and defining product issues via problem definitions, by working in crossfunctional problem solving teams to find solutions, and by informing the field service network about changes to products and repair practices. For new product support, Service accomplishes this by being accountable to deliver Parts stocking, Service Literature,. Collect Data to confirm/prove operation and duty. Commission (or assist) auxiliary equipment Document/complete commissioning report. Supporting the product, and liaison with the customer. Sales and Rental of DG set.
Reason of leaving – Contract End.
Branch Manager; Deccan. Sales and Service Ltd. Indore, Baroda, Ahmadabad & Surat. April 1998
to November 2003. Authorised dealer of Cummins, Fleet guard, Tata, Holset Turbo, and Volvoline oil.
Sector: Mining and Industrial.

1991-1998 Control Equipment, Indore, India, Authorised Dealer Of Kirloskar Cummins India (CDS&S).
As a Field Service Manager, Workshop Incharge, Sr. Service Engineer.
Reported to the CEO and to lead the field service customer support activities, advice on corrective action on field service issues, initiate actions to overcome field service shortfalls on knowledge and skills.
Organise customer visit schedules for both local service engineers and recognised service providers and to provide technical support information to engineers and customers in the field.