Overview
Cummins Sales & Service
India Limited
Cummins Inc.
 Cummins Inc., a global power leader,
is a corporation of complementary
business units that design,
manufacture, distribute and service
engines and related technologies,
including fuel systems, controls, air
handling, filtration, emission solutions
and electrical power generation
systems.
 Headquartered in Columbus, Indiana,
(USA) Cummins serves customers in
more than 160 countries.
 With more than 28,000 employees
worldwide, Cummins reported sales of
$9.9 billion in 2005.
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Cummins in India
Group of 11 Legal Entities
Engines (20-2700 HP)
Auto, Mining, Construction,
Marine, Locomotive
Power Generation
Gensets, Rentals, Energy
Management, Captive Power Plants
Components & Consumables
Filtration, Exhaust Systems,
Turbochargers, Alternators,
Lubricants
Services
Engines, Gensets, CV Service &
Repair, Finance, HR, IT/ITES, R&D,
Sourcing
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Sales of >$ 700 Mn,(INR)
> 5,500 Employees
Cummins Sales and Service
India Limited
Profile:
Wholly owned subsidiary
of Cummins India Limited,
Incorporated in 1952
Territory:
India, Nepal and Bhutan
Providing products, packages, services
and solutions that enable the uptime of
our customers’ equipment
Business Objectives : •Low cost manufacturing , logistics & distribution, outsourcing &
finance
•Best-in-class in marketing, sales and technical excellence
•Excellence in performance of our partners
•Great place to work
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Vision/Purpose:
“Making people’s lives better by unleashing
the power of Cummins”
Values:
Personality:
• Integrity
• Decisive
• Innovation
• Driven To Win
• Delivering Superior Results
• Agile
• Corporate Responsibility
• Passionate
Skills/Knowledge/Abilities • Diversity
• Caring
• Global Involvement
Mission
Motivating people to act like owners working together;
Exceeding customer expectations by always being first to market with the best
products;
Partnering with our customers to make sure they succeed;
Demanding that everything we do leads to a cleaner, healthier, safer environment;
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Creating wealth for our stakeholders.
Cummins Sales and Service India
Limited
 Rs 464 Cr sales revenue 2005
 Manpower strength - more than 750
 Nationwide spread ‘Best in class Service Network’ :
– 78 Dealerships with multiple Branch offices.
– 26 Company Zonal + Area Offices
 No of Trained Engineers and technicians – more
than 1600
 Supporting 55,000+ customers & 125,000+
engines
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Consistant performance
(Year1991-92 till 2005)
500
105
450
95
400
Stable Growth
300
75
250
65
INR
200
US mn $
55
150
100
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91-92 92-93 93-94 94-95 95-96 96-97 97-98 98-99 99-00 00-01 01-02
Year
7
2002
2003
2004
2005
US Mn $
INR
350
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Our Brand Promise: Dependability
“Dependability is our key brand attribute. It goes
beyond product performance or response to
a service event. Dependability means the customer
can count on Cummins to do what
we say we will do.” — Joe Loughrey, COO &
President Cummins Inc.
Dependable products
Dependable service
Dependable programs
Dependable people
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Major Strategic Planks we work on
1. Market Leadership
2. Quality Leadership
3. Cost Leadership
4. Great Place to work
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India DBU Leadership Team.. 1/2
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Best In Class Service
Network-All India
• Cummins Zonal Offices
(N, S, E, W & C)
5
• Cummins Area Offices
21
• Dealer main outlets
78
• Dealer branches
212
• Cummins Owned service center
1
• Dealers owned service centers
52
• Main warehouse, Pune
1
• Depots
7
•
11
Nationwide Network
• Cummins Zonal Offices
(N, S, E, W & C)
5
• Cummins Area Offices
21
• Dealer main outlets
78
• Dealer branches
212
• Cummins Owned service center
1
• Dealers owned service centers
52
• Main warehouse, Pune
1
• Depots
7
•
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CS&S SALES 2005
By Performance Cells
Parts
61%
Solutions
6%
R&R
15%
ReCon
18%
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CDS&S SALES 2005
By Markets
3% 0%
11%
41%
22%
3%
14
2% 2%
5%
4%
3%
2% 2%
Mining
Oil & Gas
Defence
Marine
Railways
Const + Pumps
Water-well rigs + Compre
Realty/ resi
Mfg Agro
Mfg (Pharma Chem & Discreet)
Mfg Textile
Telecom/ IT/ ITES
Infrastructure
Markets we serve…
Mining
Oil & Gas
Automotive
Agriculture
Railway
Supported by
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Marine
Compressor
PowerGen
Defence
Genuine Cummins Parts
ReCon
Replacement & Repowering
Service Solutions
Strategic Tie - Ups
Product
Tie Up with
Nature
• Lubricants
Valvoline Inc.
JV
• Automotive Spares
Tata Cummins Ltd.
Distributor
Tata Motors
Distributor
• Turbochargers
Holset
Distributor
• Filters
Fleetguard
Dist / Mktg
• Fuel Injection Pumps
Motorpal
Marketing
• Heat Recovery Systems
Thermax/ Unidyne
Marketing
• Additives
Pennar Chemicals Ltd.
Dist / Mktg
• AV Mounts
Gerb Vibration Control
Dist / Mktg
• Coil Coolers
Coil Company
Dist / Mktg
• B/C series engines
Lexia Motors
Dist / Mktg
• Battery
HBL Nife
Dist / Mktg
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Customer Support via

Parts and Consumables for all Cummins engines
- Cummins Parts
- Fleetguard Filters
- Holset Turbocharger spares
- Valvoline Cummins Lubes
- Newage (Stamford) alternator spares
 ReCon and Job work repairs
- ReCon engines, components and gensets on exchange and sale
- Estimate based repairs & overhauling of engines and components
- Fuel Pump & Injector calibration
- Repairs of alternators and electrical accessories
- Swing / float engines support
 Repower & Replacement
- Customised engine powerpacks for various applications
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Customer Support via
Product Service
- Installation and Commissioning
- Warranty Support
- Onsite service / Quick-Serve
- Diagnostics
- Tools and software
- Engine Data Logger
- Testing of electrical and electronic components
- Lub oil and coolant testing
- Calibration of Gauges and tools
- Toll Free No available for calling from over 60 locations
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Customer Support via
Service Contracts
- Engine Annual Maintenance Contracts
- Single Point Contracts for DG sets
- Customised O & M Contracts for DG based power plants
- Comprehensive Service Contracts
- O & M contracts for Construction and Industrial Equipment
along with OEs
Training
- Customers (on site and at Pune)
- Dealers (technical & Soft skills)
- Information and Technical Support
- Equipment Support Alliances (e.g.: Newage – Alternators)
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Value addition through other Allied
Products
 Heat Recovery Systems – combined heat and power is the solution for energy
conservation and energy utilization in industry.
 Anti Vibration Mounts – High-life, Maintenance free, cost effective and user friendly.
 Coil Coolers – Maintenance free remote radiators for areas having water
crunch / hard-water.
 Pulse Batteries – Zero Maintenance Generator starting system for Gensets.
 Additives – To improve fuel efficiency and to use SKO as an alternate fuel on diesel
engines.
 LDO Kits – Kits to make LDO as an alternate fuel for substantial cost savings.
 Upgrade Kits – kits to increase fuel efficiency, cut down operations & maintenance
costs.
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We are committed to meet customers
requirements of products and services,
strengthening our long standing relationship &
partnering in customer growth plans for the
future by Being most dependable.
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