Travelport Electronic Miscellaneous
Document Generator (EMD S Generator)
For Smartpoint App™
Application Version 1.2.0.0
Guide Version 1.1
January 2014
Contents
Travelport Electronic Miscellaneous Document Generator (EMD S Generator) .............1
For Smartpoint App™ ..................................................................................................1
Application Version 1.2.0.0 .........................................................................................1
Guide Version 1.1 ........................................................................................................1
What is new in version 1.2.0.0 ......................................................................................4
What is not supported in version 1.2.0.0.....................................................................4
Installing EMD Generator ......................................................................................5
Prerequisites ........................................................................................................................................ 5
Installation Details ..................................................................................................5
Installation Steps ................................................................................................................................. 5
Getting started ................................................................................................................6
Starting EMD Generator..................................................................................................................... 6
Using the application .......................................................................................................................... 6
Adding a SVC on a Multi Passenger PNR for a change fee. .....................................8
a)
The SVC amount is the same for every passenger ............................................8
b)
The SVC amount is not the same for everyone ................................................ 10
Adding a SVC for a Group Deposit .................................................................... 11
Issuing EMD(s) ...................................................................................................... 13
Golden rule ............................................................................................................ 14
Maintaining carriers.............................................................................................. 17
Troubleshooting ........................................................................................................... 20
Frequently asked questions ....................................................................................... 21
January 2014
January 2014
EMD- S Generator
EMD-S Generator provides a quick and easy way to generate the Service Segment (SVC) and
issue an EMD for Standalone EMD’s on Galileo when using Smartpoint.
Within this User Guide, EMD –S Generator may be referred as the application or the “app”.
Options include:







Creating SVC segments
Issuing EMDs
Removing SVC segments after issuing EMDs
Adding configurable Notepad remarks
Adding configurable DI remarks
Adding OSI
Multiple passengers support
What is new in version 1.2.0.0









Support of additional scenarios including name change fees and name correction fees and
Group Deposit for relevant airline(s)
Group Deposit is supported only on Group PNR to comply with the fact that airlines
require an OSI advising the count of passengers, the OSI is sent automatically for every
airline when issuing an EMD for Group Deposit.
Support of additional carriers , 18 carriers are now supported : Air Berlin, Air France,
Air Mauritius, (*) Alitalia, British Airways, Cathay Pacific, Copa Airlines, El Al
Airlines, Finnair, Iberia, Japan Airlines, Klm, Kenya Airways, Korean Air, Royal Air
Maroc, Royal Jordanian, Singapore Airlines and Tap Air Portugal.
Support of conjunction tickets (bug fix)
Introduction of a Self -maintenance area allowing users to add additional airlines into the
tool once instructed to do so by Travelport.
Addition of a description section for each RFISC code
Correction of behavior where the app was showing a successful message when the form
of payment was missing in the PNR(bug fix)
Improved user experience: a Refresh button has been added. allowing the app to pick up
changes made on the PNR (for instance after entering or changing the FOP), previously
theApp was closing down when not finding a F. (Form of Payment ) in the PNR
The FOP’s supported are : S, CK, NONREF, Invoice and Credit Card
What is not supported in version 1.2.0.0
o
o
o
Tickets not issued on the carrier for the selected segment
Tickets that do not have a status of either Open or APRT except for Group Deposit
Any booking containing Infants
* EMD –S for Alitalia is deployed in the following EMEA countries: Belgium, Brazil, Egypt,
Greece, Italy, Israel, Poland, Romania, Spain, United Kingdom and Turkey
January 2014
Installing EMD Generator
EMD – S Generator is an optional product within the Travelport portfolio. It can be run from
Travelport Smartpoint only. Access to download the software will be provided by the
customer’s sales representative.
Prerequisites
Microsoft Windows XP or later.
Galileo Desktop version 2.5.
Smartpoint 2.2 or above
Microsoft Windows installer 3.0 or later.
Microsoft .NET 4.0
Installation Details


EMD Generator is a single file .MSI install package and uses a standard windows
installation wizard.
EMD Generator installs into the sub directories of Program Files or Program Files (x86).
Installation Steps




Close Smartpoint and Galileo Desktop.
During the installation you will be prompted to install for “just me” or “all users” either
can be selected but Travelport recommends “All users” be selected.
Run the MSI file and click next to step through the installation process.
o Note. If the file has been emailed to you will need to rename it before you can
run it. Typically the file name on email will end “.ms_” and should be renamed
to “.msi”.
Restart Galileo Desktop.
January 2014
 Using EMD Generator
Getting started
Before launching EMD Generator ensure you are signed into Galileo and if using service bureau
please ensure you have emulated.
Starting EMD Generator
EMD Generator can be run from Smartpoint only and is started by entering #EMD
Using the application
Issuing an EMD is a two-step process: first you must add an SVC segment and then you issue the
EMD.
Adding the SVC(s)
After typing #EMD in Smartpoint the app will load and display any air segments.
Once the application has loaded, the above screen is shown.

Select the segment which the EMD will pertain to. This is done by clicking on the
segment within the grid.
January 2014
The selected segment will turn blue indicating it has been selected. Until the relevant
segment are ticked, the RFI and RFI Sub codes remain blank

Enter the amount of the EMD in the amount box
If the amount is not known, this can normally be found in the Voluntary Changes section
(when it exists) or under the penalties section of the fare rules or entering *HNP if you
have used Rapid Reprice.
The above screen shows a 70 € Penalty for the Adult, make sure to read the penalty
amount which is associated to the PTC whenever you have multiple PTC’s in a PNR

Click on Add SVC to add the SVC (or SVCs for multiple passenger PNRs).
Example above shows the SVC in Travelport Smartpoint.
Note: If multiple passengers exist an SVC will be added for each passenger in the booking, each
SVC will be added with the amount entered in the amount box.
January 2014
Adding a SVC on a Multi Passenger PNR for a
change fee.
This is illustrated by the following 2 scenario
a) The SVC amount is the same for every
passenger

Check that the original eticket have been exchanged before launching EMD-S Generator.

For the next step, the change fee amount is checked for each passenger typing *HNP and
scrolling down (MD), as a reminder, this is required for Ticket exchange issued by Travelport
Rapid Reprice. In this scenario, the penalty is the same for all passengers 45€°)

Then launch, EMD- S Generator entering #EMD and Enter
January 2014
The screen copy below shows which information is automatically picked up by the App
In our example, each passenger have to pay 45 € , therefore, none has to be untick.

After clicking on the sector which has been modified, the first RFI code (in alphabetic
order and its Sub Code are picked up, if they are not relevant to your scenario, use the
drop down menu to select another one. After enterign the EMD value, click on Add SVC
to create an SVC for each passenger
.
The following screen shows the response :
January 2014
b) The SVC amount is not the same for everyone
The variation to the process is that it is required to untick all passengers

Select a first passenger, then select the changed flight and enter the SVC value to create
the SVC :

After entering a SVC, the app switches automatically to the Issue EMD tab, therefore go
back to the Add SVC tab, select another passenger and ,proceed as above entering the
SVC value to create a new one :
January 2014
Adding a SVC for a Group Deposit
The following screen copies illustrate the end to end process, the value used for illustration
purposes here is 800 €

Retrieve the Group PNR ( there must be at least a passenger name ) and launch EMD
Generator with the #EMD entry from Smart point
Click on Yes to continue. If the Form of Payment is not present in the PNR or is not EMD
supported (Cash, Credit Card, Check or Invoice) an error will be returned

Add the form of payment into the PNR (F.S for Cash for instance) , go back to the app
and click on Refresh
To continue, click on any segment and process as shown (enter the correct Deposit value)
January 2014
Group Deposit is not supported on non- Groups PNR when using EMD-S Generator
January 2014
Issuing EMD(s)
Once the SVC(s) have been created, the application switches automatically to the Issue EMD tab.



Select the SVC by clicking on it in the grid and it will turn blue to indicate it has been
selected.
Select the form of payment to be used to issue the EMD
Select the options required from the check boxes.

The eTicket number is automatically selected when clicking on the SVC.
Please note: for Bookings with multiple passengers an EMD will be issued for each Passenger
within the booking.
When working on this type of PNR’s, select a first SVC, go to issue EMD tab and click on the
issue EMD button.
January 2014
To continue, return to the SVC tab, select another SVC line to issue the next EMD (‘s), select the
segment which has been modified, go the Issue EMD tab and then click on Issue EMD button
Golden rule
When the EMD is issued, click on Exit to close the App.
January 2014
Options
Insert OSI remark
This option automatically inserts the OSI for the carrier as below but this is not required
anymore for change fees or name correction fees:
This option is not required either for Group Deposit as the App sends an OSI to the
carrier with the required data by default.
Remove SVC Segment after issue
This option removes the SVC(s) segments after the application has issued the EMD. This
option is used to improve the appearance of the itinerary when viewed by the customer if
required. When removed, the
button is removed from the PNR Viewer
Add NPs and Add DIs Remarks
There are 2 tabs in the application, one for notepads and one for di remarks
The user can add, edit or delete existing entries to suit their needs; the Help button on
each tab shows the allowable substitutions that the user can integrate into the notepad or
di remarks such that values such as the EMD number can be placed into the PNR by the
application when the EMD is issued.
The notepad and di remarks are stored in the EMDConfigurations.xml file
To populate these tabs, you may use the Help button to copy and paste any line, to finish
click on Update
January 2014
When issuing the EMD, you will have to tick the add DI*NP Remarks check box
The next screen copy shows that the PNR has been updated with Note Pad and DI
information
January 2014
Maintaining carriers
This new section allows you to display the list of carriers and the respective sub codes that they
support and require:
You may also use this section to add carriers and additional options without having to wait for a
new release.
We urge you to do so only when instructed to do so b. Make sure to use the correct Reason for
Issuance Code (RFI) and Sub codes for each new carrier you enter manually.
To add a carrier, click on New, fill in the form and once done, click on Update.
January 2014
All updates are effective immediately for the given workstation.
To enter multiple Sub Codes for a given carrier, hit ENTER after completing a row. This can
be done as many times as needed (before clicking on the Update button)
January 2014
To remove a carrier, highlight it and click on Remove and Confirm
You may also need to additional sub codes for an existing carrier, to do, select the carrier and
click on Change, go to the Name Column
And press ENTER, a blank row will appear
With the next release of EMD-S Generator, it will be possible to store any update made on the
“maintain your carrier tab” on a shared drive. At the moment, all updates must be done on each
workstation.
January 2014
Troubleshooting
These are the most common error messages, their explanation and some troubleshooting
information
Error message
Explanation
No active itinerary found
The app has been launched without retrieving a PNR
No form of Payment found in the booking file.
Please add a valid form of payment to the
booking file and click on the Refresh button
EMD S Generator needs a form of payment (FOP) entered as
F. in the PNR. The following FOP’s are supported Cash,
Credit Card, Check, NONREF and Invoice.
ERB errors such as ERB FOP not accepted by
this airline
This kind of error comes from the Galileo System. Some of
them can be fixed, for instance: changing the FOP.
ERB – EMD not yet supported for this airline
This error cannot be by passed.
Application has detected existing SVC
segments. Would you like to add another SVC
segments
If you want to add new SVC’s answer Yes to continue,
otherwise, click NO.
No Open or ARPT tickets found in the booking.
To issue EMD for Group Deposit or any
transaction other than Change Fee or correction
name fee, click on Yes to Continue.
With very few exceptions (including Group Deposit), this
app requires “eticketed” PNR’s with Open or ARPT status.
For Group Deposit, you must use the Group
PNR
Self- explanatory
January 2014
If you get this error and if you do not want to issue a Group
Deposit, go back to the PNR , verify that it has been ticketed
and check the eticket status
Frequently asked questions
1. Is it possible to create the SVC and issue later?
Yes, should you wish to do so, click on Exit after the SVC has been created by the app, go back
to Smartpoint, and enter a Receive from (R.) And End Transact (ET or E)
2. Does the application auto detect the relevant flight?
No, the flight must be selected manually. EMD S Generator makes EMD workflow user friendly,
avoiding you to remember and enter cryptic entries, in particular the RFI code and Sub codes.
The app makes them behind the scene; therefore it requires minimum information from you.
Having a “auto detect” feature would mean longer execution time and would engage Travelport‘s
responsibility.
3. Does the app check whether the eticket has been exchanged before issuing the EMD?
No. for EMD -S Generator, every PNR “eticketed” with ARPT or OPEN status is eligible. Make
sure to launch it only after the ticket exchange and reissue has been done if you want to collect
rebooking fee or name correction fee for instance.
4. If every PNR with etickets with ARPT or OPEN status is “eligible”, does it mean that the
app create a SVC for any airline?
No, an SVC is created only for the carriers listed in the “maintain your carriers” tab
If you have inadvertently added a new carrier which is not yet supported, the SVC line will be
created but an error will be returned when clicking on the issue EMD button
5. Which other airlines will be offering EMD-S on Galileo in the near future?
We are activating EMD –S for new carriers permanently, stay tuned on Ask Travelport to keep up
to date. The following file is also at your disposal
https://travelport-english.custhelp.com/app/answers/detail/a_id/43782
January 2014