Display the available services for the journey
Travelport Merchandising Platform
Non-seat Ancillary Service
Quick Reference Guide for Galileo™
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For further support, register or log on to our online
support site, ASK TRAVELPORT™
http://www.ASK-Travelport.com
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Introduction
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Travelport Merchandising Platform provides travel agencies
with the ability to display, sell and fulfill ancillary services
from participating airlines and is designed to enable travel
suppliers, travel agents and corporations to maximize and
protect revenue, increase productivity and enhance
customer satisfaction.
This quick reference guide refers to the purchase of
ancillary services on Galileo within the cryptic screen.
You can get more information from Product Advisories
available on ASK TRAVELPORT™:
PA1604 – Pricing and Shopping with Optional Services
PA1338 – Merchandising Solutions Sell Functionality
PA1183 – Electronic Miscellaneous Document
Sell an ancillary service
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Sell an ancillary from the catalogue: DAS0nLm
n is the number of services and m is the line number.
Sell ancillaries for a passenger: DAS0nLmP2
to sell for the 2nd passenger only.
Sell an ancillary service needing free text:
DAS0nLm*TX-FREE TEXT
Sell multiple ancillaries needing free text:
DAS0nLm*TX-text*0nLm*TX-text
Verify the sold services
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Book the flight & prepare the PNR
 Build the PNR.
It is recommended to add the following information before
displaying the service catalogue:
 fare information
 loyalty information
Display the service catalogue: FQ/DAS*
Scroll in the catalogue: MD (down) / MU (up)
The catalogue may be too long so display categories of
service selectively: DAS*G-xx-yy
See GDS help pages for full list of available groups.
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Receive and end the PNR
The banner ** ADDITIONAL SERVICES EXIST **
should be visible; if not, ignore and retrieve. If still no
banner, contact the help desk
Banner **SERVICE INFORMATION EXISTS ** should
be visible; if not, ignore and retrieve. If still no banner,
contact the help desk
Display service elements: *SI
You should see an SSR ASVC for the service booked.
If the status is NN, wait for a confirmation.
If the status is KD, proceed to issue the EMD.
If the status is KK, no further action is required.
If the status is NO/UC, the request has been refused by
the airline. Cancel and contact the airline helpdesk.
Display the additional services: *DAS
You should see service elements for the items booked.
Pay for the confirmed services
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Ticket the itinerary
Issue the EMD: EMDI/Pn/ICticketnumber/Rx
where n is the passenger number, optional RFIC
selector with x as the RFIC letter
Pay for the confirmed service with an exchange
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Issue the EMD:
EMDI/Pn/ICticketnumber/EXEexistingEMDnumber
Verify the service payment
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Retrieve the PNR
Display the issued EMDs: EMDL
Display a particular EMD: EMDDn
Where n is the line number from EMDL or the EMD
number.
Display the EMD history: EMDHn
Where n is the line number from EMDL or the EMD
number.
Display the service information: *SI
You should see the SSR ASVCs with the EMD number at
the end of the free text.
Display the additional services: *DAS
You should see the services in status FD.
Cancel a service
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Cancel the main service element: SI.XXXX@
Cancel for a passenger & segment: SI.PnSm/XXXX@
Where n is the passenger number and m is the
segment number.
If the service sale only created an SSR ASVC, then XXXX
is ASVC.
If the service sale created an SSR ASVC and another
SSR, then XXXX is the other SSR’s code.
W ARN ING : if the EMD was already issued, you need to
manage it separately!!
AIRFRANCE KLM ANCILLARY SERVICES LAUNCH EDITION - APRIL 2013
Cancel a payment
Special instructions – Baggage general
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Void the EMD: EMDVe
Where e is the EMD number.
This entry can only be used within the same day the
EMD is issued
Refund the EMD: from the EMDD display, insert F on
the refund line.
This entry can only be used if the EMD is refundable.
Additional information for
Air France KLM Services
The catalogue of services will only display services that are
on offer for the current booking and agent location.
NOTE: chargeable seats must be booked through the seat
map using Travelport Options Integrator. Please ensure you
book seats before baggage if both are required.
Here is a list of the services being sold by Air France. This
list may increase as the airline introduces new services that
can be purchased through the GDS channel.
Additional baggage pieces can be purchased to supplement
the baggage allowance that may already be part of the
chosen fare.
When booking a “1ST ADDITIONAL BAG”, expect to see
both an SSR ASVC and an SSR ABAG appear in the PNR.
When booking a “2ND ADDITIONAL BAG”, expect to see
both an SSR ASVC and an SSR BBAG appear in the PNR.
When booking a “ADDITIONAL LUGGAGE”, expect to see
both an SSR ASVC and an SSR CBAG appear in the PNR.
Only one “1ST ADDITIONAL BAG” and only one “2ND
ADDITIONAL BAG” per passenger per segment should be
booked. However, multiple ADDITIONAL LUGGAGE items
can be booked as long as they are booked within the same
request.
For example, if a passenger needs 4 additional pieces of
luggage, request the service catalogue
FQ/DAS*
Then request the bags, no free text is required:
DAS01L1*01L2*02L3
Special instructions – Baggage KLM exemptions
Additional baggage
1
2
3
AF
AF
AF
FQ/DAS*
1ST ADDITIONAL BAG
2ND ADDITIONAL BAG
ADDITIONAL LUGGAGE
Here is a list of the services being sold by KLM. This list may
increase as the airline introduces new services that can be
purchased through the GDS channel.
Additional baggage
1
2
3
KL
KL
KL
FQ/DAS*
1ST ADDITIONAL BAG
2ND ADDITIONAL BAG
ADDITIONAL LUGGAGE
As a general rule, exemptions and discounts due to class of
service and/or frequent flyer status are taken into account
when compiling the service catalogue.
However, the following exemptions cannot be automated
and are subject to special processing.
The cost of the first baggage is waived for:
Frequent Flyers with Ivory status
Corporate private & public fares
Blue Biz customers
For these cases there are 2 options:
1. Avoid booking the first additional bag if a second
bag is needed; only start booking from the second
bag onwards if required.
2. Book the first additional bag but it will be rejected
with status code NO by KLM; this is normal and to
be expected.
AIRFRANCE KLM ANCILLARY SERVICES LAUNCH EDITION - APRIL 2013
Special instructions – Reaccommodation
Please observe the following procedures in case of schedule
change or involuntary reaccommodation:
- In case of involuntary ticket revalidation, the EMD-A will
remain associated to the original ticket so no agent action is
required.
- In case of involuntary ticket reissue, the travel agent may
process the EMD exchange themselves or request EMD-A
reassociation to Air France or KLM directly.
- In case of re protection on another carrier, the passenger
should be advised to contact Air France or KLM for baggage
arrangements.