Timeline for service providers
Victorian HACC Transition
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From 1 July 2016, Home and Community Care (HACC) services for older Victorians (people
aged 65 years and over, and 50 years and over for Aboriginal and Torres Strait Islander
people) will be funded and managed by the Australian Government through the
Commonwealth Home Support Programme (CHSP).
Services for younger Victorians (people aged under 65 years and under 50 years for
Aboriginal and Torres Strait Islander people) will continue to be funded and managed by the
Victorian government, with some services and clients transferring to the National Disability
Insurance Scheme as it rolls out in Victoria.
What do I need to do to transition to the CHSP?
Below is a timeline of activities required for the transition of Victorian HACC services to the
Commonwealth. During the transition, we will be working with the Victorian Department of
Health & Human Services and Victorian service providers to keep you informed and
consulted on the upcoming changes.
Further information
Our website at www.dss.gov.au/VicHACC has up-to-date information on the Victorian HACC
transition, including fact sheets and frequently asked questions.
You can also email your questions to our inbox at Vic.HACC.Transition@health.gov.au.
This fact sheet lists the key milestones underpinning the transition of Victorian HACC services for
older people to the CHSP. Please note that the timeframes are meant as a guide, and may be
adjusted periodically to include additional detail.
What is happening?
November – December 2015
Joint Commonwealth and Victorian
Service provider consultations
December 2015 - February 2016
Proposed funding split letters sent
to providers
The Australian and Victorian
governments will conduct a
process to determine an indicative
split of your HACC funding, largely
based on the age profile of your
clients from your data in the HACC
Minimum Data Set (MDS). We will
write to you seeking your
acceptance of these details.
What do providers need to do?
Service providers are encouraged to attend the
consultations to receive detailed information about the
transition.
Carefully review the information in the letter to determine
whether the split of funding and mapping to the CHSP
reflects your service delivery.
You will need to accept the proposed split or suggest a
variation, supported by evidence, to the information in the
response.
The Commonwealth Department of Health and the
Victorian DHHS will discuss with you any concerns or
variations requested to the split of funding and mapping in
the letter.
Mapping services to the CHSP
Victorian HACC services will be
mapped to the new CHSP service
type structure.
April – May 2016
Joint Commonwealth and Victorian
Service provider consultations
April – June 2016
Letters of offer – CHSP grant
agreements
Victorian DHHS will provide advice
on the variation to your current
DHHS service agreement
Service providers are encouraged to attend these
consultations as the Department will provide further
information on the transition and important information
about the new grant arrangements. The Victorian DHHS
will provide more information on arrangements for the
Victorian under 65 program.
Your organisation’s relevant authorities need to be
available to sign the new grant agreements.
Send back your signed agreement by the date listed in
your letter of offer.
Talk to your Grant Agreement Manager if you have any
issues or concerns about completing this activity for your
CHSP grant agreement or your Victorian DHHS program
and Service adviser for under 65 services .
What is happening?
April – June 2016
What do providers need to do?
A range of resources will be available to help you and your
organisation prepare for My Aged Care, including:
Prepare service providers to use
My Aged Care and the provider
portal
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Fact sheets;
User guides for the My Aged Care provider Portal;
Videos and webinars; and
Helplines.
More information will be available in February/March 2016.
If you would like to get a head start in terms of familiarising
yourself with some of the processes, there are a range of
materials available at www.dss.gov.au/Myagedcare.
Please note, these resources are aligned to the national
model of My Aged Care.
1 July 2016
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Comply with the requirements outlined in your grant
agreement and supporting documents, including the
CHSP Manual and Guidelines.
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If service providers are directly approached by people
seeking Commonwealth funded aged care services,
service providers should refer clients to My Aged Care.
My Aged Care contact centre staff will then facilitate
registration which creates a client record. My Aged
Care contact centre staff will ask a series of questions
to understand the client’s needs, and send referrals for
assessment and/or service(s), as required.
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Service providers can assist clients with the My Aged
Care registration process by:
Changes take effect
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Providers must comply with all
requirements of the CHSP
outlined in the suite of
documents that comprise the
Grant Agreement.
Clients will be assessed and
referred to CHSP services
(delivered by those service
providers who have set up their
organisation in the My Aged
Care provider portal) via an
initial phone-based screening
by the My Aged Care contact
centre and a face-to-face
assessment.
Victorian DHHS funding
agreement changed to reflect
provision of services for the
under 65 program
 Recording client details in an inbound referral form
(accessed from www.myagedcare.gov.au) that is
sent to the My Aged Care contact centre
 Calling the My Aged Care contact centre with the
person to facilitate registration and screening
 Sending a fax with information about the person.
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In cases where it is apparent that urgent care is
required, service delivery may be provided before a
client has contacted My Aged Care. Ultimately clients
need to be registered with My Aged Care, and have
their broader needs considered.
For more information visit
www.dss.gov.au/MyAgedCare