UMass System Office Emergency Alert System
Frequently Asked Questions
What means of communication does the system use?
The UMSO Emergency Alert System will send emergency alerts to all active UMSO e-mail accounts. In
order to receive text or voice alerts, users must enter cellular phone information into the system.
What does it cost?
The University does not charge for the service. However, normal text messaging rates apply according to
your phone plan.
How often are alerts sent?
Aside from test messages sent twice a year, the system is used only for emergency situations that
require immediate action by the recipient or to notify UMSO employees of office closure or flexible start
time, due to inclement weather.
Will my personal contact information be kept private by the University and the Emergency
Notification System?
Your information will be kept confidential and used only for the emergency notification process.
What if my contact numbers are wrong or have changed?
You can change your contact information at any time by logging into the HR Direct Self Service page.
Can I receive both a text and voice message on the same phone/device?
Yes. However, your phone/device must be capable of receiving both.
Can I select a traditional hard-wired phone to receive a voice message?
Unfortunately, No the system is intended primarily for use with mobile devices. University phone
numbers are not accepted by the system since the volume of calls and design of the service (i.e. retrying
calls that are not answered) would have a significant impact on University phone service.
How do I know the message is from the University?
For voice, the caller ID will display as 774-455-7100. We recommend that you add this phone number to
your address book as "UMSO EAS" so that you will recognize it immediately. For text, the message will
be sent from 67283 or 226787. For email, the message will be sent from UMSOAlert@umassp.edu.
I subscribed, but did not receive a text or voice message. Why?
The Emergency Notification Service makes a best effort to deliver all messages, including multiple
attempts at sending the message. However a message may not be delivered due to a wrong number or a
problem with your provider. Therefore, it is very important that your contact information is accurate.
I read that the system sends e-mail messages. How do I enter my e-mail address?
You do not need to provide your e-mail address. In the event of an emergency, an e-mail message will
automatically be sent to subscribers at their official University e-mail address.
Will I be spammed with unwanted messages from the University?
No. This service will be used for emergency purposes only.