JOB DESCRIPTION
Department: Learner Services
Job Title: e-Learning Resources Centre Facilitator
Responsible to: e-Learning Manager
Date: April 2014
Responsible for: N/A
Purpose of job: To support the e-Learning Manager in the development of the use of learning
technologies and the Virtual Learning Environment (VLE).
Responsibilities
A
e-Learning
 Deliver staff inductions in the use of the VLE and the electronic Individual Learning Profile (e-ILP)
 Develop training resources for access by staff online through the VLE including video tutorials and
podcasts
 Deliver regular staff training in the application of e-Learning and ILT based tools including the VLE and
e-ILP
 Liaise with Subject Learning Coaches, Curriculum Heads and Programme Leaders to develop
exemplar courses and training modules on the VLE
 Maintain knowledge of current innovation in the sector regarding the use of learning technologies
 Support the e-Learning Manager in managing the administration of the VLE and e-ILP and dealing with
queries
B
Support for Learners
 To supervise learners in the College’s Learning Resource Centres (LRCs) and study areas ensuring
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they are engaged in appropriate activity and the area is welcoming for all
To provide front line support for learner account queries and passwords
To provide front line VLE support for learners
To provide front line support for learners accessing the College e-ILP
To provide front line assistance to learners with basic computer software, e.g. Microsoft Office
To provide front line assistance for learners with the LRC technical equipment, e.g. scanners, printers
To provide a high quality level of customer service for all users of the LRCs
C
Learning Resources
 To carry out circulation functions on the library database for learners and staff
 To assist learners in researching work and finding material using paper based resources and online
resources through the College Virtual Learning Environment (VLE), Athens and other sources
 To assist in the delivery of induction and subsequent training sessions on Information Literacy and
College learning resources for learners and staff
 To carry out resource ordering, classification, cataloguing, shelving and stock checks
 To assist in the preparation of e-learning resources and guides to other learning resources
 To update LRC information on the VLE
 To liaise with the allocated Curriculum area to advise and identify their learning resource needs
 To assist in the collection of data for statistics on LRC resource usage to support the LRC Supervisor
D
Administrative
 To assist in the collection of fines and other learning resource charges
 To liaise with IT Services to ensure technical problems are dealt with efficiently to minimise disruption
to users
 To maintain learner and staff registration details and issue identity badges
 To assist the e-Learning Manager with the administration of budgets
 To work across the College sites as necessary in order to meet the needs of the service
 To participate in exchange of duty activities with other areas of Learner Services
 To promote and contribute to the development of the LRC and Learner Services
 To contribute to the annual operational and three yearly development plans for the LRC and Learner
Services
 To support the induction of new members of the service for the LRC Supervisor
D
General
 To safeguard children and vulnerable adults from harm and to report concerns in accordance with the
College’s internal referral arrangements
 To foster good relationships and advance equality of opportunity between different groups and
eliminate discrimination, harassment and victimisation
 To deal professionally with colleagues and external partners as required
 To ensure the confidentiality and security of all the College’s documentation and information
 To attend training/refresher courses and meetings as required by the Line Manager
 To co-operate and take part in the College’s appraisal scheme
 To carry out other such appropriate duties that maybe reasonably required to successfully carry out
the role
PERSON SPECIFICATION FORM
POST TITLE: e-Learning Resources Centre Facilitator
Requirement
Essential
Experience
 Previous experience of working in a customer
service or education environment
 Experience of library/learning resource centre
 Experience of Virtual Learning Environments
Education/Training/Qualifications
 Educated to level 2 (GCSE equivalent)
 Level 3 or equivalent qualification in IT
 Appropriate teaching/training qualification
Specialist Knowledge
 Good working knowledge of basic Microsoft
Office packages
 Good working knowledge of the internet
 Knowledge of library management systems
 Knowledge of Virtual Learning Environments
 Knowledge of academic databases
 Basic knowledge of standard operating
systems and web authoring
Skills
 Good interpersonal and communication skills
 Excellent organisational skills
 Good literacy and numeracy skills
 Able to effectively monitor and challenge
learner behaviour
Qualities
 Able to work as part of a team
 Able to work effectively under pressure and
prioritise workload
 Commitment to high standard of customer
service
 Able to use own initiative and work flexibly
 Commitment to equal opportunities
 Commitment to own professional development
 Suitable to work with children, young people &
vulnerable adults,
Working arrangements and availability
 Able to travel/work across sites
 Able to be flexible over working hours
 Able to work up to 2 evening duty sessions per
week (term-time)
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DATE: April 2014
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COMPLETED BY: Human Resources
Signature
APPROVED BY: Derek Branton
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