Job Title:
Department:
Key Account Manager
Sustainable Food Systems & Technical Development
Role reports to:
(Managers Job Title)
Business Relationships Manager
Job Description author: Click here to enter text.
Date:
Location:
February 2014
Banbury/Flexible
Number (HR use):
537
The Key Account Manager will work closely with both internal and external stakeholders to review and deliver sector specific plans and initiatives. This will involve the development of strong working relationships with a range of specified sector stakeholders at both executive and operational levels.
The job holder will be familiar with WRAP’s values and carry out their responsibilities in accordance with them
1.
Establish good working relationships with key relevant stakeholders (mostly businesses) in order to influence stakeholders to act and secure support for WRAP’s objectives.
2.
Where relevant, recruit and manage a portfolio of signatories to a voluntary agreement or
WRAP sector initiative, and secure their commitment to delivery of the agreement targets.
3.
Drawing on WRAP’s resources, tools, expertise and research, to help embed change within relevant stakeholders to improve resource efficiency and reduce waste.
4.
Keep up to date with relevant market knowledge, developments and trends in the sector, as well as up to date on major stakeholders within your portfolio.
5.
Provision of appropriate support and advice to signatories and/or relevant stakeholders directly or via our technical advisors/colleagues.
6.
Where relevant, ensure that signatories can, and do, report fully against any voluntary agreement targets in a timely manner.
7.
Provide excellent customer service to relevant stakeholders and signatories utilise processes and systems to ensure engagement is clearly recorded.
8.
Work with, and support, colleagues to help the marketing and communication support for
WRAP’s work with stakeholders, e.g. the development of case studies, digital communications, events etc
9.
Provide coordination and support to other teams who may be engaged with common stakeholders within your portfolio. Updating any stakeholder system or database as required. Thereby identifying opportunities to transfer learning and for efficient knowledge management.

10.Contribute to the preparation and development of monthly progress reports, impact monitoring data and quarterly reports as required.
11. Undertake work with other relevant programmes or sector teams within and outside
WRAP as and when required.
Adaptable to change:
Responds and behaves positively to change, identifies and acts upon new opportunities.
Building relationships:
Proactively develops internal and external relationships acting as an advocate and generating momentum for achieving WRAP’s goals.
Personal commitment:
Demonstrates commitment, energy and enthusiasm for achieving challenging goals.
Teamwork:
Encourages and develops cross-functional working and builds teams based on results to be achieved.
Influencing & negotiating
Stakeholder management
Commercial Awareness
 Educated to degree level or equivalent in a relevant discipline
 Demonstrable evidence of experience within the sector and/or its supply chain
 Proven ability to engage and influence stakeholders to deliver outcome based targets
 Full driving licence and ability to drive and travel
 Knowledge of electrical products ‘end of life’ waste, waste electrical regulatory landscape and WEEE directive.
 Knowledge of electrical and electronic products sector and supply chain
 Knowledge of critical raw materials (CRM) is also desirable
 Awareness of environmental drivers and issues in the business sector.
 Communications techniques to influence behavioural change
Management impact Direct management of a team ☐

Financial impact
Indirect management of others e.g. contractors ☒
TBC
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