Estates & Facilities, Learning Centre, Support & Academic Staff
Concerns Related to Possible Mental Health Issues
Flow Chart
If the student’s or staff member’s
behaviour presents immediate mortal
risk to self or others:
Call Emergency Services (999)
indicating this is a suspected
psychiatric emergency. Also call Site
Security for immediate help (5555). If
the situation is of a high significance,
Security staff should escalate
concerns as detailed in the
Emergency Response Plan
Emergencies/ Immediate risk ALL HOURS
If less serious, but still considered a
dangerous and imminent risk, contact
student’s /staff members doctor, other
professional support or NHS 111 to request
assistance/advice.
In office hours, the Health & Wellbeing
Coordinator may be called on to assist
during the waiting period (ext. 2637)
Serious Concerns
Before 5pm
If student or staff member refuses
to accept/respond to support and /
or continues the behaviour of
concern, call Site Security 2106
(city) 8784(Walsall) 3900 (Telford)
for assistance.
In both cases: Complete an incident
form and email a copy to the Health
and Wellbeing Coordinator for follow
up.
Consider your own and others need for debrief.
Less Serious Concerns
Where possible, respond
locally using existing
procedures. E.g. Guidance
for Academic staff on
disruptive classroom
behaviour. (See university’s
policies and regulations)
Consider your own and others need for debrief.
Support: Tips
After 5pm
If the student or staff member
refuses to accept/respond to
support and / or continues the
behaviour of concern (e.g.
Expressions of suicidal
thoughts), inform the Health &
Wellbeing Coordinator (ext.
2637). If absent, contact Head of
Student Enabling Centre (ext.
1084) or Director of HRsafeguarding lead (ext. 1299) if
absent follow After 5pm
instruction
In both cases: Complete an incident form and
email a copy to the Health and Wellbeing
Coordinator for follow up.
Complete an IRIS incident form. Email
a copy to the Health and Wellbeing
Coordinator for follow-up next working
day
Consider making contact
with the HWC for advice
/referral (ext. 2637)
Consider your own and others need for debrief
Security
UOW security team will assess each case on an individual basis and make
the necessary assessment to elicit a proportionate response. This will be
based on the safety of that individual, staff and students in close proximity.
All incidents will be written up and forwarded on to the HWC for follow up.
Please refer to (Routine Work Instruction- Guidelines for Mental Health 2015)
The Advice & Support Centre (ASC)
Tel: 01902 322038
advice.wolvesunion@wlv.ac.uk.
Please also refer to the Health and Well-being
Hub
http://www.wolvesunion.org/healthandwellbeing
hub/healthymind/
Check: What is happening?
Are there any hazards?
Notice, who else is around.
Are they likely to be helpful or
otherwise? Then crucially
check yourself: what shape
are you in? Have you been
affected by the situation? The
aim is to be calm, if you are
calm, you can help others.
Say your name, your
position, if relevant, and what
your intentions are. For
instance, "I'm Su, I'm a
mentor, and I'm here to help."
Good listening is a good
start: give the person time to
talk. Manage the situation with
respect, privacy and dignity.
Be aware of who is around
and do not ask unnecessarily
personal questions
You might be seen as a
threat, so keep at a
reasonable distance. Don’t
crowd their space but show
that you want to help:
therefore it is best advice to
avoid personal contact.
Make eye contact
appropriately, but don't stare.
Be physically still and relaxed,
not agitated or using sudden
body movements. When you
talk, use a calm voice. Don’t
shout and don’t whisper. Don't
interrupt.
Bear in mind that you may
not be able to make the
problem go away. What the
person is dealing with might
be very upsetting.
All the time, watch how the
person is responding. Listen
and learn from what they tell
you about how they are
feeling. Accept their response
– don’t argue or disagree with
them. If you think something
else is advisable, such as a
medical check-up, calmly
explain why. Facilitate that
support i.e. call their GP with
their consent.
Health and
Wellbeing
Coordinator
(HWC) referral
details and
pathway:
Clare Dickens
Email:
clare.dickens@wlv.ac.uk
Telephone Extension:
2637
In cases of emergency
the health and wellbeing
coordinator may not
always be readily
available to offer advice
and or assistance:
therefore it is important for
staff and student
members to consider their
own personal safety when
faced with an incident as
well as their own
professional boundaries
and expertise. Please
refer to the UOW mental
health policy for more
details and guidance.
Routinely follow ups after
crisis, serious or less
serious concerns will
involve making contact
with the student or staff
member to offer a solution
focused intervention and
signpost to the
appropriate internal and
external services
Counselling
Signposting to or
attending yourself: For all
appointments either call
into the ML building or
phone administrator on
01902 322572. You can
also drop-in, no
appointment required,
between 12.30pm and
1.30pm during term time.
Email:
Student Enabling
counsellingservices
@wlv.ac.uk
Tel: - 01902 321074
sec@wlv.ac.uk