Course Title
Decision Support Systems
The Palestinian Water Authority is implementing Certifying Wastewater and Reuse
Technicians through the generous fund of the Spanish government through AECID, this
projet has many activities to be applied during a period of 24 months,
Wastewater treatment systems protect public health and the environment only if they are
being properly operated and maintained. The Wastewater Operator Certification Program
is intended to protect public health, environmental quality, and the financial investment of
wastewater facilities. In the wastewater industry every employer has a general obligation to
perform due diligence in ensuring the competency of the personnel providing services at
public facilities Wastewater certification provides employers with evidence that the
certificate holder has demonstrated a certain level of job-related knowledge, skills and
abilities. It provides a documented level of assurance that employees are competent in
safe work practices.
The project in
brief
Thus a course on ‘Decision Support Systems (DSS)‘ will be conducted by PWA by a local
consultant to help the trainees in the Palestinian water sector to develop their
competences.
Decision makers are faced with increasingly stressful environments – highly competitive,
fast-paced, near real-time, overloaded with information, data distributed throughout the
enterprise, and multinational in scope. The combination of the Internet enabling speed and
access, and the maturation of artificial intelligence techniques, has led to sophisticated
aids to support decision making under these risky and uncertain conditions. These aids
have the potential to improve decision making by suggesting solutions that are better than
those made by the human alone.They are increasingly available in diverse fields, DSS
offer potential to assist in solving both semi-structured and unstructured problems
As the Training and Development Directorate(TDGD) is mandated (under water law
no.3/2002) to provide trainings and capacity building for all service providers in the
Palestinian water sector, TDGD is organizing a DSS training . DSS: is an interactive
computer-based system or subsystem intended to help decision makers use
communications technologies, data, documents, knowledge and/or models to identify and
solve problems, complete decision process tasks, and make decisions.
This training
course
Thus the TDGD Of PWA is intending to carry a DSS training course which aims at
enhancing the abilities and capabilities of Its employees in addition to employees in the
water sector to gain the following:

To become familiar with the goals and different forms of decision support,

Gain knowledge of the practical issues of implementation.

Examines systems based on statistical and logical approaches to decision making
that include statistical prediction, rule-based systems, case-based reasoning,
neural networks, fuzzy logic etc.

TDGD-B.Sh
Give an overview of the various computerized decision support techniques
together with a detailed assessment of successful and unsuccessful applications
developed.

Examine potential impact of the technology together with the challenges
associated with this kind of application.
The main tasks to be conducted by the trainer are:
I.
5 days training working week training (6hrs/day, 3 days/week, in addition to 2
separate days of: 1day/6hrs to discuss related case studies, 1 days(6hrs/day) to assess
improvement of day to day activities of the participants(retreat) in applying the skills
they comprehended in the course.
II.
Scope of this
training course
III.
IV.
V.
Preparing and printing attendance forms, material handout(including but not limited
to water sector related case studies, training evaluation forms and
templates(examples on different models)), training program (agenda to meet the
training objectives) and presentations, relevant logos are to put on cover sheet, after
(PWA-TDGD) approval of the draft handouts.
Preparing, organizing implementing a one week training course (30hours) (5 training
days*6hrs/day), including all logistical preparation required.
Preparing course evaluation and certification (the evaluation will be conducted by the
(TDGD-PWA) as an exercise of what has been learnt in the course.
Reporting on the result and impacts of the proposed training.
At least 3 qualified and experienced trainers should be quoted in order to select the
Selection of
appropriate trainer, CVs (company profiles should be submitted to the contact person(s) in
qualified trainers
TDGD-PWA.
It is expected that the trainees at the completion of this training, should attain the working
knowledge to accomplish the following:
 Understand the role of information systems in organizations.
Training Outputs
 Identify and define the major types of DSS.
 Utilize the correct DSS in the right context
After completing the DSS training process, trainee candidates will be able to:
 Understand DSS configurations.
 Learn characteristics and capabilities of DSS.


Training
Objective




Duration
Participants
Target Group
TDGD-B.Sh
Understand DSS components.
Describe structure of DSS components.
Understand how DSS and the Web interact.
Learn the role of the user in DSS.
Understand DSS hardware and integration.
Learn DSS configurations.
5 days (30 hours)
12 persons (Palestinian Water Authority, West Bank Water Department and from
municipal waste water services)

Decision making departments at PWA, water service providers.
60 %
Prerequisite
20 %
0%
20 %
Applicants of the course should:
1. Be nominated by a PA institution in accordance to the procedures stipulated below.
2. Be on the staff in charge of water wastewater departments.
3. Have at least 8 years experience in fields related to the management.
4. Be in good health, both physically and mentally, in order to complete the course.
5. Excellent interpersonal skills.
6. Not be serving in the military or security forces.
1. The course Handouts should be prepared by the trainer(s),number of copies to
be handed in are as follows:
2. Two softcopies (word format) and two solid copies to be handed in to the
follow-up and coordination department, TDGD/PWA.
3. One solid copy and soft copy to be handed in to each participants.
The training materials should be in English language ;
Materials and
handouts
Language
Arabic/English
Certificate
Certificates of participation in the training course will be issued by PWA only to
participants who attended 80% of the course.
These certificates will be authorized by PWA and AECID.
Evaluation of the
course
Trainer
Final Evaluation of the course will be conducted by the follow-up and coordination
department-TDGD/PWA in order to examine the level of achievement.
local Consultant
PWA-Palestine
1.Mr.Ziyad Fuqaha,Director General of training and development-PWA, E-mail:
fuqaha.pwa@gmail.com, Tel: 022987665
Person in charge
2.Mrs.Rania karakra, Director of Follow-up
karakra_rania@yahoo.com, Tel: 022987665
and
coordination,
E-mail:
3.Eng.Beesan Shonnar, Director of Policies and Technical Support, E-mail:
Shonnarbes@gmail.com, Tel: 022987665
Dates of realisation
Place
TDGD-B.Sh
12 – 16 October ,2014

Palestine