Job Description
Job Evaluation Code
2119
Job Title
Senior Technical Assistant
School/Department/College
Job Grade
2
Career Pathway
Technical Services
Organisation Chart
Insert Org Chart if available
Post Responsible To
Posts Responsible For
Job Purpose
To provide technical support to the Directorate/School
Duties and Responsibilities
Key Duties
 Ensure enter area of responsibility here is maintained through cleaning and undertaking routine care
of area, machinery and equipment, and undertaking stock control, ensuring adequate security and
levels of stock are maintained and stock is distributed as required
 Ensure enter area of responsibility here is prepared for use by others, by issuing equipment to staff
and students and provide guidance on its use and preparing and clearing away as required
 Assist with the assembling and manufacture of equipment, as well as checking on satisfactory
operation of the equipment (e.g. {PAT Testing)
 Deal with simple and routine enquires from internal and external customers in a professional manner,
following established procedures, referring complex enquires to relevant staff members, ensuring all
relevant facts and information needed is recorded and passed on
 Assist in the maintenance of routine records, updating databases
and analysing routine
data/information as required
 Work on own initiative using creativity to complete set tasks ensuring standard guidelines and
procedures are adhered to, recognising when to refer a problem to others .
 Participate actively within the work team, setting an example and showing a flexible approach to
delivering team results
General Duties
 Ensure that an understanding of the importance of confidentiality is applied when undertaking all
duties
 Abide by University policies on Health and Safety and Equality and Diversity
 Perform other duties occasionally which are not included above, but which will be consistent with the
role
Person Specification
Essential Criteria (maximum of 10)
Qualifications and Education
1.
Basic Numeracy and Literacy (for example NVQ 1/GCSE level D-G)
Knowledge, Skills and Experience
2.
3.
4.
Experience of using and maintaining appropriate machinery and equipment
Experience of working in a technical support environment
Experience of using IT packages including enter give specific examples here
Customer Service, Communication and Team Working
5.
6.
7.
Ability to deal with customers and other employees in a professional manner
Evidence of working well as an effective team member, providing advice and guidance to other team
members where necessary
Ability to deal promptly, effectively and courteously with requests for information or services
Planning, Analysis and Problem Solving
8.
Ability to follow instructions and work independently within set procedures/practices
Other
9. A willingness to undertake further training and development
10. Possession of a driving license (where the job role specifically requires transportation of University
goods and machinery that cannot be transported in any other way)
Desirable Criteria (if appropriate)
1.
2.
3.
NVQ 2 or GCSE’s at A – C, or equivalent
Experience of working in a Higher Education environment
Fluency in Welsh, written and oral
Additional Information