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Attachment C
TIG Take Back Program
TIG offers two options for Trade in service for replaced equipment including other OEM
equipment at no cost to the State by means of a call tag system or to be pick-up by our
TAP partner. The process will be to remove this equipment from the Agency sites and
have the equipment remarketed (if there is value) and/or recycled environmentally
properly if the equipment is obsolete and has no remarket value.
Any ordering Agency can direct trade-in questions or request any info from TIG’s State
Team.
Contractor Take Back Contact
Contact Name
Email
Carlos Velazquez
Carlos.Velazquez@tig.com
Phone Number
(800) 858-0550 x
4310
1st option:
TIG has a very effective Trade-In Plan with a proven track record of success. TIG will
provide a fair trade-in value of the equipment being replaced upon Agency’s
request. This Plan offers an environmentally friendly, safe, and secure way to dispose of
computer equipment.
Our Asset Recovery Services offer a complete packaged solution, with the logistics and
infrastructure to properly manage the recycling or resale of old equipment. TIG provides
a single point of contact, with end-to-end visibility of the entire process. Our partner TKO
Electonics, headquartered in 31113 Via Colinas, Westlake Village, CA 91362; phone #
818-879-2233; who is a provider of vertically integrated closed loop environmental
solutions. The technology will be picked up by TKO’s transportation partner and the
process provides a secure chain of command from the Agency facility to TKO. TKO’s
exclusive and bonded transportation agent will handle the pickup from the designated
location and will transport and deliver the equipment in the same truck that the
equipment was picked up from. This secure transportation practice ensures that the
same truck and crew that picked the equipment up is the same crew that will transport
and deliver the equipment. Once received at TKO secure logistics facility, the
equipment will be assigned a group code and then the audit process will
commence. This audit/testing process will capture the make, model number, serial
number, condition and configuration of each unit. This comprehensive audit will also
capture any asset tag associated with the equipment.
The disposal of computer equipment and monitors due to obsolescence or damage
within this program will be accomplished by following all applicable local, state, and
federal laws. All obsolete equipment received will be disposed of in this manner. TKO
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Attachment C
works directly with certified de-manufacturers who break down each individual unit to its
smallest component. The most difficult items to dispose of are the CRTs, monitors and
terminals. Due to the lead contained in the glass, these units have to go through a
separate process where all screens are broken down and all lead particles and lead dust
are gathered.
All obsolete or damaged items will be separated, inventoried and prepared for proper
disposal. Marketable computer technology will then be sorted into categories by
machine type and tested. After the testing and inventorying has been complete, the
Agency will be provided with a full inventory showing the current total market value (if
applicable) it will receive.
2nd option:
Dell Recycling Recognized With IDC G.R.A.D.E. Certification
Dell’s Asset Recovery Services, which help enterprise customers responsibly retire used
IT equipment, has been recognized by IDC with the Green Recycling and Asset Disposal
for the Enterprise (G.R.A.D.E.) certification. IDC published the 2008 Assessment of U.S.
IT Asset Disposal Service Providers, Doc #213383 today.
The IDC G.R.A.D.E. certification process is based on 34 IT Asset Disposal (ITAD)related functions and tasks and uses a multi-dimensional weighting system that
incorporates the broad offerings of remote applications, onsite services, logistics, inplant processing, and post treatment. IDC G.R.A.D.E. certification is currently focused
on the U.S. market.
Dell also continues to lead the industry in setting responsible recycling standards,
including assurance that nothing goes to landfill, no export of waste and regular thirdparty audits of materials disposition. Dell reported recovery of 102 million pounds of IT
equipment from customers during 2007, a 20 percent increase over 2006.
Dell’s product recycling offerings is a key element of the company’s goal to be the
greenest technology company on the planet. For more information, visit
www.dell.com/earth