Dedicated Compute Cloud – Service Description 6.0

easy to adopt, easy to use, easy to leave
service description
Dedicated
Compute Cloud
IaaS
version 6.0
Open
Contents
Highlights .............................................................................................................................. 3
Overview ............................................................................................................................... 3
Example use cases ............................................................................................................... 4
Trial service .......................................................................................................................... 9
Information assurance........................................................................................................... 4
Product features.................................................................................................................... 5
Technical features................................................................................................................. 5
Service options ...................................................................... Error! Bookmark not defined.
Backup / Recovery & Disaster Recovery ................................ Error! Bookmark not defined.
Service levels ........................................................................................................................ 6
Pricing ................................................................................................................................... 7
Appendix ............................................................................................................................. 10
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Highlights

Flexible compute solution delivered as a cloud service and designed to meet
unique requirements for scale, budget and security

Dedicated single-tenant cloud computing solution provides stronger assurance of
isolation in line with CESG Cloud Security Principles

UK Sovereign – an assured cloud platform delivered from two secure UK data
centres by a UK company with SC cleared UK staff

Disaster Tolerant – two Tier 3 UK data centres separated by more than 100km
and securely connected by high bandwidth, low latency dedicated circuits enabling
synchronous replication

Optimised for OFFICIAL – hosted in the UK & operated by SC cleared staff, the
service benefits from extensive independent validation (including CESG PGA) that
it is properly aligned with CESG Cloud Security Principles making it the ideal
service for all data classified at OFFICIAL (including OFFICIAL-SENSITIVE) and
legacy IL0-IL4 solutions.

Flexible Connectivity options - connect via the Internet, a government community
network (e.g. PSN Assured / Protected service, N3, etc.) or via HybridConnect
(your own private circuits including CPA encrypted tunnels, MPLS, etc).
Overview
Dedicated Compute Cloud enables organisations to enjoy the benefits of the Skyscape
Assured Cloud platform for a single-tenant (Private Cloud) compute infrastructure.
This service is designed for organisations that have particular requirements which suit a
dedicated compute infrastructure rather than a multi-tenant compute solution. Examples of
such requirements are:

Scale – organisations that require unique hardware configuration (e.g. high
performance compute, SAP HANA, etc)

Security – organisations that require additional isolation within the community of UK
public sector consumers

Budget – organisations that prefer capital expenditure (capex) and require ownership
of the underlying hardware
Dedicated Compute Cloud leverages the proven Skyscape Assured Cloud platform which
provides the following benefits:

UK Sovereign cloud platform delivered from two secure UK data centres by a UK
company with SC cleared UK staff

Extensive assurance through independent validation and alignment with the CESG
Cloud Security Principles

Accredited PSN Service enabling secure, compliant access via government
community networks including N3, PSN Assured & PSN Protected networks

Comprehensive automation and orchestration enabling true consumption of the
infrastructure as a cloud service (e.g. via the Portal and API)
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Skyscape Dedicated Compute Cloud provides the most robust levels of assurance for data
classified as OFFICIAL or OFFICIAL-SENSITIVE.
Skyscape’s service has been designed specifically for the UK public sector and is available
only to the UK public sector. The service supports and complies with all relevant areas of the
Government ICT Strategy and Information Principles for the UK Public Sector. Skyscape’s
datacentres are some of the most energy efficient in the world and as such support the
Green Government ICT Strategy in full.
Example use cases
Simpler
Better
Cheaper
Organisations wanting to
reduce the complexity of
managing compute. Dedicated
Compute Cloud provides
consumers with new levels of
simplicity. No more managing
compliance, hypervisors,
hardware – just consume
assured cloud computing
Organisations seeking a better
way to deliver the ‘Private
Cloud’ element of their Hybrid
Cloud strategy. Dedicated
Compute Cloud provides
secure, UK sovereign hosting,
management by UK SC
cleared experts and accredited
connectivity to government
community networks
The Skyscape Assured Cloud
platform already benefits from
extensive independent
assurance that it delivers the
highest levels of security.
Organisations avoid the costs
of having to create the
assurance, management and
hosting platform for the
Dedicated Compute Cloud
platform
Information assurance
The Skyscape assured cloud platform is designed and optimised to meet the unique
information assurance needs of UK public sector organisations.

UK Sovereign cloud platform delivered from two secure UK data centres by a UK
company with SC cleared UK staff

Suitable for all data classified at OFFICIAL, including OFFICIAL-SENSITIVE data
under the Government Security Classification Policy (GSCP)

Suitable for legacy IL2, IL3 and IL4 (by aggregation) systems under the Government
Protective Marking Scheme (GPMS)

Extensive independent validation of alignment with the CESG Cloud Security
Principles

CESG Pan Government Accredited at both IL2 and IL3

Accredited PSN Service enabling secure, compliant access via both PSN Assured &
PSN Protected networks

Independently certified against ISO27001, Cyber Essentials Plus and members of
the Cloud Security Alliance (CSA)

Secure (List X) and resilient (Tier 3) UK data centres facilities capable of hosting data
classified at SECRET

Protective Monitoring (aligned with GPG13) across all Skyscape platforms
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Product features
The Skyscape Dedicated Compute Cloud service provides a high assurance, PSN/N3
connected and cost-effective alternative to hosting and managing your compute
infrastructure. The service provides the following features;

Assured – hosted in the UK & operated by SC cleared staff, the service benefits from
extensive independent validation (including CESG PGA IL3) that it is properly aligned
with CESG Cloud Security Principles making it the ideal service for all data classified
at OFFICIAL (including OFFICIAL-SENSITIVE) and legacy IL0-IL4 solutions.

Dedicated – the compute platform is designed for the exclusive use of each
consumer providing the highest levels of separation and isolation from other
consumers (e.g. a Private Cloud)

Automated – the compute solution is delivered as a cloud service through high levels
of automation enabling self-service via the Skyscape Portal

Cost-effective – Dedicated Compute Cloud can be purchased to suit all budgets
including up-front capital expenditure (capex) and on-going operational expenditure
(opex)

Green – the Skyscape service is based in UK data centres which offer market
leading efficiency around power and cooling. A Skyscape solution will generate less
Carbon than many other solutions.

Geodiversity – the platform can be designed to span two UK data centres separated
by over 100km.
Technical features
Dedicated Compute Cloud provides the following features:

Secure and flexible Software Defined Datacentre solution powered by VMware
vCloud Director

Integrates with existing, legacy and virtualized enterprise applications

Native support of a wide variety of operating systems (e.g. Windows, Linux, Solaris
x86, etc) and applications (e.g. Oracle, SAP, Microsoft, etc)

Connectivity via a variety of networks; PSN Assured, PSN Protected, Internet,
Legacy GCF networks (e.g. GSI, GSE, PNN, etc), N3 and HybridConnect options.

Custom hardware configuration to support unique requirements (e.g. all flash arrays,
processor to memory ratio, converged or modular infrastructure, etc)

Automated systems management via the Skyscape Portal and API (e.g. showback of
utilisation, health, availability)

Option to implement a dual-site replicated Dedicated Compute Cloud solution

Available within both the Skyscape Assured OFFICIAL (PGA IL2) platform and the
Skyscape Elevated OFFICIAL (PGA IL3) platform

Advanced software features are available such as; de-duplication, retention,
replication, etc
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Backup / Recovery & Disaster Recovery
Skyscape provide the following service options to choose from:
Compute Only: the Dedicated Compute Cloud is hosted in one UK DC with no automated
VM backup included by default. Typical use cases can include true cloud applications which
are designed for failure or where customers deploy their own backup solution using
Skyscape Cloud Storage.
Automated VM Backup: the Dedicated Compute Cloud is hosted in one UK DC and the
consumer opts to pay for automated VM backups retained for 14 days (backups can be
stored for 28 days at an additional charge). Typical uses cases include Enterprise /
Production environments requiring the additional protection of automated backup.

Automated VM Backups include the whole Virtual Machine (crash consistent
snapshot) and so partial backups are not supported.

Automated VM Backups do not include the Virtual Data Centre configuration (e.g.
firewall rules, load balancing configuration, etc).

Automated VM Backups of virtual machines utilising the ‘Shared Disk’ option are not
available – consumers using this option must backup their systems themselves.

A restore of a VM from backup will incur additional (hourly) charges based on the
resources consumed i.e. it will be treated as another VM.
Dual Site: the Dedicated Compute Cloud is hosted in two UK data centres (separated by
over 100km) and offers the Consumer a solution that continually replicates the live VMs over
to the second DC in real time. This service option offers customisable RPO and RTO’s to
help Consumers with their Disaster Avoidance plans.
Service levels
Skyscape provide both an Availability SLA and Response Time SLA for the Dedicated
Compute Cloud service as per the following table.
STANDARD
Availability (monthly*)
99.99%
Incident response
P1 – within 15 minutes
P2 – within 4 hours
P3 – within 24 hours
P4 – within 72 hours
Service credits
10% of monthly spend
* Availability indication based on an average 730hrs per month. Excludes planned &
emergency maintenance. Unavailability applies to existing data where the data becomes
inaccessible due to a fault recognised at the IaaS layer or lower:

i.e. fault is not within the Consumers control (OS configuration, customer
applications, customer networks, etc)

fault is within Skyscape controlled components such as the dedicated compute
infrastructure, data centre facilities, physical firewalls & routers etc.

External connectivity providers (e.g. internet, PSN, N3) and components co-located
at Skyscape are also not included in the availability calculation.
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In addition, Skyscape also provide an Availability Service Level Target on the Skyscape
Portal i.e. the ability to log into the portal to create support tickets and use other functions.
Target Availability (monthly*)
Client Portal Availability (monthly)
99.90%
Pricing
Skyscape Dedicated Compute Cloud is available in two packages:
Roles and Responsibilities
All Inclusive
Platform Only
Procurement of Compute Hardware &
related Infrastructure (e.g. Network)
Skyscape
Consumer
Hardware Design & Deployment
Skyscape
Skyscape
Capacity Management
Skyscape
Consumer
Availability Management
Skyscape
Skyscape
Health Management
Skyscape
Skyscape
Performance Management
Consumer
Consumer
Support & Maintenance
Skyscape
Skyscape
Assurance & Compliance
Skyscape
Skyscape
All Inclusive
The All Inclusive package provides consumers with a turn-key solution including the
Dedicated Compute hardware and underlying Assured Cloud platform.
Asset options:

Small: single-site platform sized for 500 VMs – from £20 per VM per month*

Medium: single-site platform sized for 1000 VMs – from £18 per VM per month*

Large: single-site platform sized for 2000 VMs – from £16 per VM per month*
* Based on 24 month contract and average VM size of 2vCPU, 8GB RAM & 100GB disk.
Price will vary depending on specific hardware and performance requirements.
Upgrade options:

Automated VM Backup: from £50 per VM per month*

Site replication & failover: from £150 per VM per month*

50VM pack: compute & storage upgrade – from £16 per VM per month*
* Assuming 24 month contract however upgrades will be co-terminus with the original
contract and so the price will increase on a pro-rata basis. Based on average VM size of
2vCPU, 8GB RAM & 100GB disk. Price will vary depending on specific hardware and
performance requirements.
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The All Inclusive package is available as follows:
Capex Optimised
Opex Optimised
Upfront Payment – Design & Deploy
10% of Asset cost
£10,000
Annual Payment – Asset Pre-Payment
Asset cost / 2
Zero
Monthly Charge – Asset Finance
Zero
Asset cost + 20% / 24
months
Monthly Charge – Platform Fee
From £150 per VM*
From £150 per VM*
Minimum Term
3 months
24 months
Early Exit Charge
Remainder of Asset cost
Remainder of Asset
Finance
Premium for Elevated OFFICIAL
20%
20%
Unit of Billing
VM Capacity up-front
Platform fee per month
VM Capacity per month
(includes Platform fee per
month)
* Based on 24 month contract and average VM size of 2vCPU, 8GB RAM & 100GB disk.
Price will vary depending on specific hardware and performance requirements.
Worked Example:
A Skyscape Dedicated Compute Cloud platform sized at 1000VMs
Dedicated Compute Cloud assets (Compute, Storage & Network Hardware) costs £20 x
1000VMs x 24 months = £480,000
Capex Optimised
Opex Optimised
Upfront Payment – Design & Deploy
£48,000
£25,000
Annual Payment – Asset Pre-Payment
£240,000 per year
Zero
Monthly Charge – Asset Finance
Zero
£24,000 per month
Monthly Charge – Platform Fee
£150,000 per month
£150,000 per month
Minimum Term
24 months
24 months
Early Exit Charge
£240,000 in year 1
£0 in year 2
£24,000 x no. months
remaining
Platform Fee Premium for Elevated
OFFICIAL
£30,000 per month
£30,000 per month
Unit of Billing
VM Capacity up-front
Platform fee per month
VM Capacity per month
(includes Platform fee per
month)
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Platform Only
The Platform Only package provides consumers with the underlying Skyscape Assured
Cloud platform to host and manage the Dedicated Compute Cloud platform. This allows
consumers to transfer existing hardware assets (conditions apply) or procure the Dedicated
Compute Cloud platform via alternative channels (conditions apply)
This package is available as follows:
Platform Only
Upfront Payment – Design & Deploy
From £25,000
Monthly Charge – Platform Fee
From £150 per VM
Minimum Term
24 months
Early Exit Charge
Remainder of Platform
Fee
Premium for Elevated OFFICIAL
20%
Unit of Billing
Platform fee per month
Worked Example:
A Skyscape Dedicated Compute Cloud platform sized at 1000VMs.
Platform Only
Upfront Payment – Design & Deploy
£25,000
Monthly Charge – Platform Fee
£150,000 per month
Minimum Term
24 months
Early Exit Charge
£150,000 x no. months
remaining
Premium for Elevated OFFICIAL
£30,000 per month
Unit of Billing
Platform fee per month
Ancillary Options
The Skyscape Pricing Guide provides a comprehensive catalogue of pricing; including all
ancillary service options available to consumers when used in conjunction with Skyscape
Compute as a Service. Ancillary options include:

Offline facilities to support data ingestion and extraction.

Connectivity options including HybridConnect, PSN, N3, Internet, data centre
interconnect, etc.
Other ancillary options are available and can be found in the Skyscape Pricing Guide.
Trial service
Due to the dedicated, single tenant nature of this solution, a trial service is not available.
Skyscape Compute-as-a-Service provides consumers with a trial service which enables
consumers to test the viability of cloud computing.
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Appendix
On-boarding and off-boarding
On-boarding
Due to the nature of this service, on acceptance of
an order, Skyscape will work with the consumer to
create a detailed design for the Dedicated
Compute Cloud platform. This design will
formalise the dedicated components required for
the solution, e.g. server & storage hardware,
systems management software, network
hardware, cables, etc.
The dedicated components will either be procured
by Skyscape or the consumer depending on the
package requested.
Skyscape will also create the consumer’s Primary
Administrator account and send the consumer a
Welcome Pack which includes the URL for the
Skyscape Portal for access to the knowledge
centre and service management function.
As Skyscape has two UK DC’s, a consumer can
request to be deployed into a specific one at the
time of the order if they require. Whilst unlikely to
ever be rejected, this remains at Skyscape
discretion.
cases, the SDM will provide additional assistance
with reporting, incident escalation and continual
service improvement, at all times following
Skyscape’s ISO20000 certified ITIL-based
process framework.
For Organisations that require more of a managed
service, Skyscape work with a number of Partners
which have extensive capability to provide a
Managed Service wrapper around the Skyscape
IaaS. Skyscape will be pleased to make an
introduction where appropriate.
Service constraints
The Skyscape Assured Cloud platform is
designed and optimised to operate in specific
conditions. Skyscape therefore impose a number
of service constraints such as:

Support for specific hardware configuration
(e.g. certain Vblock configurations, certain
Cisco + EMC + VMware configurations, certain
Super Micro configurations)

Skyscape must be named agents for all
support and maintenance contracts

Data Centre access is only available to
Skyscape staff – consumers will not be
allowed access to the data centres excepts for
exceptional circumstances

Dedicated Compute Cloud must include
specified Top-of-rack/End-of-rack network
switches which will be designed, implemented
and managed by Skyscape

Dedicated Compute Cloud must include
specific software features to enable Skyscape
to provide automation, orchestration and
instrumentation

Skyscape provide no SLA or warranty related
to performance
Off-boarding
All Inclusive package: Prior to terminating the
contract, the consumer must make the final
payment (early exit charge) in order to take
ownership of the storage hardware. The
consumer must make arrangements to collect the
server & storage hardware within 14 days of
contract termination.
Platform only package: As the Dedicated
Compute Cloud platform hardware is owned by
the consumer, the consumer must make
arrangements to collect the server & storage
hardware within 14 days of contract termination.
For clarity, when the consumer terminates their
agreement with Skyscape, Skyscape ensures all
of the organisation’s data is deleted unless the
consumer owns the storage hardware.
Service management
As a Cloud service aligned to the NIST definition
of IaaS, the service is designed to be self
managed via the secure online Skyscape Portal
and API which provides common Service
Management functionality and addresses
standard requirements.
On rare occasions, Skyscape may decide to
assign an experienced, qualified ITIL Service
Delivery Manager to some Consumers. In these
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Skyscape will adhere to the following in terms of
maintenance windows;
“Planned Maintenance” means any pre-planned
maintenance of any infrastructure relating to the
Services. Skyscape shall provide the Client with at
least twenty four (24) hours’ advance notice of
any such planned maintenance:
Planned maintenance of Skyscape’s infrastructure
relating to the Services shall happen between the
hours of 00:00 and 06:00 (UK local time) Monday
to Sunday and/or between the hours of 08:00 and
12:00 (UK local time) on a Saturday and/or
Sunday. No planned maintenance will take place
on a Saturday unless agreed in advance by both
parties;
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Planned Maintenance shall be excluded from any
availability calculation in regard to service credits
but shall be included in the monthly service
reporting;
“Emergency Maintenance” means any emergency
maintenance of any of the infrastructure relating to
the Services. Whenever possible, Skyscape shall
provide the Client with at least six (6) hours’
advance notice:
Whenever possible Emergency Maintenance of
Skyscape’s infrastructure will happen between the
hours of 00:00 and 06:00 (UK local time) Monday
to Sunday and/or between the hours of 08:00 and
12:00 (UK local time)on Saturday and/or Sunday
unless there is an identified and demonstrable
immediate risk to a Clients environment;
Emergency Maintenance shall be excluded from
any availability calculation in regard to service
credits but shall be included in the monthly service
reporting.
Training
Skyscape have created a number of videos, help
guides, manuals and FAQs to help train and
instruct users so that are up and running quickly
and easily.
Skyscape also have a number of Partners who
are able to deliver additional services such as
training, support and managed services.
Skyscape would be pleased to introduce you to
such partners where appropriate.
Ordering and invoicing
Billing for the service is:

At point of order for up-front fees

Annual in advance for pre-payment fees

Monthly in arrears for monthly fees
Payment can be via Purchase Order and Direct
Debit. Skyscape are preparing to be able to
accept Debit/Credit Card payments (e.g.
Government Procurement Card) – please enquire
at time of order to check whether this is available.
Service lead time
Setting up a new consumer within the Skyscape
Portal will typically be completed within 48 hours
from acceptance of order.
Resources to begin the design and deployment
activity will be assigned within 10 days from
acceptance of order.
Due to the variable nature of this service,
dedicated hardware will need to be specified,
ordered and delivered which will take an
indeterminate amount of time.
Shorter deployment times are typically achieved
with multi-tenant cloud compute solutions such as
Skyscape Compute-as-a-Service.
Termination
Terms
An Early Exit charge will be payable if the contract
is terminated before the end of its original term.
At the point of termination, consumer will have to
make the final payment in order to take ownership
of the server & storage hardware. The consumer
must make arrangement for the server and
storage hardware to be collected from Skyscape
with 14 days.
Where the consumer owns the servers & storage
hardware, it must be collected from Skyscape with
14 days.
Where the consumer does not own the server &
storage hardware, Skyscape will ensure all
consumer data, accounts and access will be
permanently deleted, and will not be able to be
subsequently recovered or restored.
Costs
An Early Exit charge will be payable if the contract
is terminated before the end of its original term.
Consumers are responsible for extracting their
own data from the platform if required.
Skyscape may make an additional charge for
transferring data out of the service.
Data restoration / service migration
For service migration, Skyscape allows existing
data to be migrated to and from the Dedicated
Compute Cloud platform.
In many circumstances, Skyscape can help
facilitate a bulk migration to the platform using
offline data ingest and extraction – please ask
Skyscape for details.
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Consumer responsibilities
Technical requirements
The control and management of access and
responsibilities for end users including appropriate
connectivity, security and accreditation if required.
Where access is required over Government
Secure Networks such as N3, legacy GCF
networks or PSN, the consumer is responsible for
adhering to the Code of Connection.
Consumers have a number of options to choose
from with Skyscape to access their environment
dependant on their requirement. The list below
provides a guide to demonstrate what is possible
but may require further engagement with
Skyscape to explain and validate further:
Management and administration of layers above
the IaaS (e.g. the systems that utilise the Storage
as a Service platform).

Standard Internet connectivity over common
protocols (HTTP, HTTPS, SSH, etc)

N3 – for access to the Health and Social Care
community. You will be required to complete
the N3 Information Governance Statement of
Compliance process

PSN Assured service – You will need to be a
PSN Service Provider or a HMG customer
that has PSN certification.

HybridConnect – private circuit solutions
including:
As a core benefit of the Cloud Platform,
consumers are expected to self-manage the
environment including creating and deleting data.
Consumers must be aware of the variable nature
of the billing based on usage.
The consumer is also responsible for ensuring
only appropriate data (e.g. IL0-IL2 or IL3) is stored
and processed by applications on this
environment and that they comply with the
Skyscape Security Operating Procedures (SyOps)
and other information assurance requirements as
specified in Skyscape System Interconnect and
Security Policy (SISP) and associated
accreditation documentation sets.
Assured OFFICAL (Lower security domain)
Financial recompense model
If the service level falls below the stated
availability percentage (excluding Planned and
Emergency maintenance periods), consumers will
be eligible for service credits on affected storage
only. Service credits will be calculated as a
percentage of the fees for the affected services for
the monthly billing period during which the failure
occurred (to be applied at the end of the billing
cycle).
10% of monthly spend
Client Portal
1% of monthly spend
per 1% below service
level target or part
thereof
CAS(T) compliant connections (e.g.
Leased Line, MPLS, etc)
o
non-CAS(T) compliant connections
(e.g. Leased Line, MPLS, etc) using
additional CPA/PEPAS overlay
encryption
o
Site-to-Site VPN using standards
based IPSEC solutions
o
Dedicated fibre connectivity within
Ark Data Centre
Elevated OFFICIAL (Higher security domain)

Preferred connectivity is over a Government
Secure Network such as N3, GSI or PSN

N3 – for access to the Health and Social Care
community. You will be required to complete
the N3 Information Governance Statement of
Compliance process. (additional controls may
need to be implemented to enable N3 access
to the higher security IL3 domain)

PSN Protected service - You will need to be a
PSN Service Provider or a HMG customer
that has PSN certification.

Legacy GCF networks such as GSI, GSE,
PNN, etc via the PSN Protected service

Skyscape Secure Remote Access service

HybridConnect – private circuit solutions
including:
Service Credit
STANDARD Service
Level
o
o
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CAS(T) compliant connections (e.g.
Leased Line, MPLS, etc) using
additional CPA/PEPAS overlay
encryption
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o
non-CAS(T) compliant connections
(e.g. Leased Line, MPLS, etc) using
additional CPA/PEPAS overlay
encryption
o
Site-to-Site VPN using standards
based CPA approved solutions
o
Dedicated bonded fibre connectivity
within Ark Data Centre
o
Site-to-Site VPN using CAPS
approved solutions (e.g. Ultra AEP
X-Kryptor)
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Skyscape Cloud Services Limited
A8 Cody Technology Park
Ively Road
Farnborough
Hampshire
GU14 0LX
+44 (0)1252 303300
info@skyscapecloud.com
www.skyscapecloud.com
@skyscapecloud
© Skyscape Cloud Services Limited.
All Rights Reserved.
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