Job description
Job details
Job title:
Directorate:
Department:
Grade:
Location:
Gallery Assistant
Communications & OutreachCommunications & Outreach
Public ProgrammesPublic Programmes
11
London If other, state
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HQLondon - HQ
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Job purpose:
Gallery Assistants assist and support the Gallery Manager in delivering the highest quality of
visitor experience, ensuring accessibility and equality for all audiences, and are responsible for
invigilating the Architecture Gallery to maintain and care for artworks and visitor safety.
Working relationships
Reporting to [job title]:
Number of roles this job
manages: [attach relevant organisation
Gallery Manager
0
chart to show line management]
Other key relationships:
Facilities & Maintenance, Venues
Main responsibilities
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Provide friendly and engaging customer service to all visitors to the Architecture
Gallery to ensure diverse audience needs are met and information about architecture
and RIBA’s collections are shared
Invigilation of the artworks on display and maintaining the safety of visitors.
Communicate information and promote RIBA exhibitions and their full programme of
events to increase visitors’ knowledge of RIBA and motivate participation
Assist the Gallery Manager with the maintenance of equipment and displays to ensure
the Architecture Gallery is open and ready on a daily basis
Respond to First Aid incidents, artwork damage and emergency evacuation promptly
and appropriately to comply with appropriate procedures and adhere to best practice in
gallery invigilation.
Capture data and undertake exhibition feedback surveys to inform the organisation’s
understanding of impact and visitor experience.
Implement and maintain RIBA’s disability and access policies and compile incident
reports in accordance with sector standards
Provide occasional cover for main reception and support the Public Programmes team
with practical delivery of events
Job Description Template
Version: 4 February 2015
Useful information
The Architecture Gallery, located within RIBA headquarters at 66 Portland Place opened its
first exhibition The Brits Who Built the Modern World on the 17th February 2014, and has since
had two major exhibitions including the current Mackintosh Architecture. The Gallery Assistants
are responsible for providing a high quality visitor experience through proactive engagement
with visitors and mindfulness for both their safety and the security of artworks.
Gallery Assistants will work within the wider front of house team at 66 Portland Place that
includes Reception and Security staff and will be expected to provide occasional cover for
Reception staff and will be managed by the Gallery Manager, who they will also assist with in
maintenance and cleaning of displays.
Successful applicant s will be expected to work 25 hours per week including regular evening
and weekend shifts (every other Tuesday evening and weekend).
Skills, knowledge and experience
 Experience of working with the public
 Interest and knowledge of Architecture and ability to absorb share information
 Friendly and helpful disposition
 Previous experience of working in galleries/ museums
 Excellent communication and customer service skills
 Awareness of access, disability and health and safety issues
 Educated to minimum GCSE level including English & Maths.
Written by:
Nat Cary
Job Description Template
Version: 4 February 2015
Date drafted:
10/03/201510/03/2015