Common Jobs Sample Bullet Points
*Do not just copy and paste bullets into resume
- Make bullets in past or present tense depending on your employment status
- Adjust the bullets to what YOU do
Sales Associate
Level 2 bullets:
 Responsible for engaging and connecting with each customer to provide a positive
shopping experience
 Providing a thorough fitting room experience while delivering product knowledge
and outfitting suggestions
 Recognize customer cues in order to assess their needs and enhance their shopping
experience
 Seek and confidently communicate current product features and benefits to
customers
 Ensure all customers have a quick and efficient cash and wrap experience while
following company guidelines
 Contribute to a positive work environment
 Achieve or exceed established daily sales goals
 Actively participate and respond to performance coaching and feedback
 Maintain a neat, clean, well presented environment for the customer
 Successfully handled crowds of over 200 people during demanding sales events
Level 3 bullets:
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Employee of the Month in August 2013
Earned a 20% raise after one year review for exceeding expectations of employees
Recognized as employee with the most credit card member sales in July 2013
Focused on gift purchasers to up sell gift-with-purchase products and surpass
fragrance sales goals by 20%, November and December 2012
Promoted to Lead Day-Shift Associate, January 2013
Cashier
Level 2 bullets:
 Well versed in maintaining an assertive awareness of the areas around the cashier’s
booth
 Proficient in assisting accounts personnel with locating and reconciling
 Demonstrated attention to detail and ability to work in a self-directed manner
 Fulfilled the company’s defined customer experience by maintaining a friendly and
customer focused approach
 Promoted organization’s programs such as warranty sales, score-card, and private
label credit card alike
 Maintained knowledge of cashier procedures
 Kept work area clean by utilizing appropriate cleaning standards
 Directed customers to product locations
 Worked shifts alone, demonstrating responsibility and proven confidence of
supervisors
 Balanced cash which often exceeded $1,000 in a single shift
 Commended by repeat customers for a fast, hassle-free checkout
 Quickly learned optical price scanner system and kept up-to-date on feature-priced
items and coupon deals
 Cultivated repeat and referral business through excellent customer relations
 Resolved customer needs using professionalism and sensitivity personnel
Level 3 bullets:
 Managed, counted, verified, and reconciled daily sales, which reduced losses by 20%
 Provided timely and welcoming customer service, which led to a 30% increase in
revenue over a three-month period of time.
 Awarded “Employee of the Month” three times for excellent customer service and
attention to detail
 Recognized by management for lowest register shortages in July 2007
 Actively promoted the store's United Charities donation drive; helped the store raise
$125,000 during three-month campaign
 Trained and supervised new cashiers according to policies and procedure outlined
by company guidelines
 Maintained perfect attendance for three consecutive years
 Selected to cashier the express lane due to speed and accuracy of transactions
Server
Level 2 bullets:
 Guiding guests through menus while demonstrating thorough knowledge of the
food, beverages and ingredients
 Taking accurate orders and partnering with team members to serve food and
beverages that meet or exceed guests' expectations
 Providing friendly and attentive service that makes guests feel well taken care of
and builds their intent to return
 Raised customer checks by suggesting additional courses and better drink choices.
 Consistently exceed sales goals by effectively managing my section and displaying
effective multi-tasking.
 Provided the customers with a pleasant dining experience and quality service.
 Conducted final check of food items prior to serving customers to ensure quality
maintenance.
 Assisted others in carrying out their part of serving meals.
 Served alcohol in accordance with Michigan State liquor laws
 Responsible for serving approximately 50 patrons per dinner shift
 Advised patrons on the details of a 30-entree menu
 Ordered supplies and tracked inventory
 Promoted customer satisfaction through personal interaction
 Cited for excellence in interpersonal communications, teamwork, customer service,
flexibility and reliability
 Transformed "difficult" customers into loyal, repeat guests by leveraging strengths
in premium service delivery and ability to find win-win resolutions
 Commended for multitasking abilities; frequently assigned the largest section of
restaurant during peak dining hours
 Handled food substitutions and special requests efficiently
Level 3 bullets:
 Helped create a new menu format that increased nightly profit by 10%.
 Positioned as Training Server facilitating weekly training seminar for staff member
to improve their efficiency and effectiveness
 Promoted from Host to Server after being recognized for assisting servers in down
time
 Trained new servers in protocol and etiquette by utilizing exceptional leadership
skills and communicating effectively
 Received "exemplary" and "exceeds expectations" ratings on all performance
reviews
 Recognized for superior performance and dedicated service commitment through
being named Employee of the Month on four separate occasions
Host
Level 2 bullets:
 Maintains consistent attention to the entrance of the restaurant and welcomes all
guests with a smile and appropriate greeting following the company's customer
service standards
 Records customer reservations or seating times in a consistent manner providing
the highest quality of service to the customer at all times
 Maintain neat and clean work station during service
 Seats guests and presents the menu and any specials seats according to company
standards
 Communicates with the wait staff and other restaurant personnel to ensure the
guests' experience meets company standards
 Understands and follows the company's cash handling policies and procedures and
maintain proper security of cash at all times
 Perform other duties in a team effort during downtime to assist co-workers and
provide best dining experience for guest
 Look into the complaints made by the customers and see to it that they are rectified
quickly
 Working closely with the management of the restaurant
 Liaising between the other employees and the management and acting as a
mediator in case of a dispute
 Reporting about the everyday business of the restaurant to the management and
bring to their notice if any problem has arise
 Give creative inputs in the design of the restaurant
Level 3 Bullets:
 Incorporate extensive knowledge of hospitality and customer relations into an
employee training program that significantly increased our customer satisfaction
feedback results
 Training the inexperienced staff in hospitality
 Trained X new employees to follow the standard operating procedures of the
restaurant for the purpose of maintaining a high-level of customer service.
 Redesigned and implemented more effective company procedures, which
decreased time-to-market by X amount/%
Bartender
Level 2 bullets:
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Prepare and serve drinks and beverages to patrons following regular recipes
Anticipate guests’ needs to decide if additional service is needed
Order required liquor and supplies
Display bottled goods and glasses to make smart look
Clean and sanitize bar and equipment and replenish supplies
Served customers in a helpful/friendly manner – Received drink orders from clients,
waiters and waitresses, served drinks, collected payments and operated the cash
register.
Efficiently mixed ingredients to prepare cocktails; poured beers and wines according
to drink recipes.
When required, checked identification of customers to ensure meeting age
requirements for purchase of alcohol and tobacco products.
Subtly surveyed and evaluated customers to ensure no over-consumption of alcohol
Improved customer base by engaging in friendly chat with patrons and ensuring
recurring business
Served 150 customers in a busy hour with absolute accuracy for which a sizeable
bonus was offered
Held a perfect attendance record
Level 3 Bullets:
 Grew customer base by X amount/% by developing relationships with guest
 Cut costs by X amount/% within Y amount of time by effectively pouring and
preparing correct recipes
 Received score of X (high) on known customer satisfaction survey
 Introduced a unique mix of beverages which gained immense popularity and
engendered a high number of new customers
 Reduced costs by 39% by introducing new ideas of customer service philosophies
 Promoted a new drink named Pink Flower, which brought in a profit of $1500 in one
night
 Arranged beverages in an effective style, which resulted in appreciation letter from
Bar Owner
 Revamped the cash-in system by implementing a “pay cash in advance” system;
thereby ensuring that no payments remain pending
Fast Food Team Member
Level 2 bullets:
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Deliver order information to kitchen and ensure order is filled correctly
Assist in the kitchen as substitute when available
Maintain first point of contact with customers as they come into the restaurant
Make customers aware of menu, new dishes and any price changes or add-ons
Ensure prepared food is up to standard sanitation procedures
Consistently provides friendly guest service and heartfelt hospitality.
Handles guest comments promptly and courteously with the ability to empathize,
sympathize and educate.
Prepares quality products while maintaining proper food safety practices, portion
control and presentation within service goal times.
Committed to teamwork demonstrating integrity and honesty while interacting with
guests, team members and managers.
Displays a can-do attitude that makes the difference between a great shift and an
okay shift.
Follows company safety standards at all times and looks out for the safety of other
team members and guests.
Reports to each shift on time and is considered by peers as reliable and dependable.
Maintained high standards of customer service during high-volume, fast-paced
operations
Communicated clearly and positively with coworkers and management
Assisted management with inventory control and stock ordering
Built loyal clientele through friendly interactions and consistent appreciation
Resolved complaints promptly and professionally
Cross-trained and coordinated scheduling with team members to ensure seamless
service
Took initiative to find extra tasks when scheduled duties were completed
Level 3 bullets:
 Exceeded sales by 29% by offering free food giveaways as part of a self-introduced
marketing strategy
 Achieved Crew Member of the Month award five times following my initiative to
entertain at children’s birthday parties at McDonald’s
Front Desk Student Worker
Level 2 bullets:
 Adequately answer all questions asked dealing with Athletics Operations
 Accurately and expeditiously perform data entry.
 Utilize microcomputer software (e.g., MS Word, Excel, Access; Corel Word Perfect,
etc.) to complete tasks as assigned.
 Assist with record keeping and filing.
 Help departmental customers / clients to obtain services, utilize resources, and/or
access assistance from full-time staff members.
 Greet office visitors, answer the telephone, and appropriately record messages.
 Appropriately refer people to various departmental resources (e.g., Internet
solutions, publications, etc.)
 Create and update bulletin boards, campus postings, and department publications
as directed.
 Participate in the implementation of events
 Track supply usage and conduct inventories.
 Work in a safe manner adhering to departmental guidelines and training.
 Assist with office related programs
 Assisting staff with programming ideas and strategies on increasing student
participation and attendance at events
 Appropriately refer people to various on-campus resources and departments
Level 3 bullets:
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Recognized by Career Services as Student Employee of the Year for going above and
beyond student employee duties
Promoted from Front Desk student work to Peer Advisor for exemplary leadership
skills and persistence to assist students
Athlete
Level 2/3 bullets:
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Received full athletic scholarship for NCAA Basketball as Saginaw Valley State
University
Team Captain: 2005 – present
Devoted 20 hours per week to athletics while carrying full course load
Gained valuable leadership and team-building experience
NCAA Academic All-American
NCAA Post-Graduate Scholarship
Participant in two National Collegiate Athletic Association (NCAA) basketball
tournaments
Devote an average of 25 hours per week to training, conditioning, practices,
meetings, travel and games