Manchester Growth Company Role Profile

Manchester Growth Company
Role Profile
Job Title:
Reporting Line:
Head of Sector
Director of Business
Business Growth Hub
9 November 2015
Job Level:
To lead and manage the Sector support programme within the Business Growth Hub to meet the
needs of priority sector businesses across Greater Manchester.
 Establish and lead the priority sector support programme as a primary source of high quality
business support for entrepreneurs and business leaders across Greater Manchester as an
integrated part of the Business Growth Hub offer.
 Lead the contract management of the Sector support programme within input from internal
delivery and compliance teams, delivery partners and key stakeholders to ensure successful
 Lead and implement the ongoing development, delivery and financing of the Sector growth
programme such that output and financial targets are met, the Business Growth Hub’s strategic
business plan is achieved and business growth is realised.
 Develop a culture and operating practices within the Sector support programme across internal
teams and delivery partners that improve performance, productivity, compliance and quality of
 Develop, implement and performance-manage quality improvement plans for the sector
programme to ensure a continual improvement of the service offer.
 Ensure high levels of staff and partner performance and service quality through regular
communication, clear objectives, appropriate support, regular appraisal and action to address
poor and/or unacceptable behaviour/performance.
 Through service managers and delivery partners develop and implement marketing plans for the
services to ensure the right volume and type of client is targeted.
 Develop and manage relationships with key internal / external stakeholders to ensure that the
Sector support programme receives high quality referrals and is appropriate positions in the
 Establish effective account management processes to track and manage the client journey from
initial contact, diagnostics, delivery through to feedback and impact evaluation to ensure longer
term relationships are developed with clients.
 Support the Director of Business Growth to identify, justify and lead new areas of business
development through the monitoring of policy, funding, market developments and customer
 Contribute to the wider objectives of the Business Growth management team.
Support 300 sector businesses per annum
Manage four external partners and deliver though six internal teams across MGC
Proactively manage an annual budget of circa £3m million.
Develop and manage relationships with: Greater Manchester Local Authorities; Business
Growth Hub partners; other providers of Sector business support services; other Group
companies and other Business Growth Management colleagues.
This is an Operational role and therefore requires a seasoned professional with a proven track record of
service delivery at a senior level.
Essential Skills:
 Skilled in management of a business support services with the ability to lead and inspire;
with a proven track record in achieving sales and account management targets, including
appraising, mentoring, coaching, leading to increased performance.
Key Skills:
 Commercial/business-like approach, with credibility in the public and private sectors
 Excellent financial, contract management and IT skills
 Good networker, with excellent interpersonal skills
 Analysis and problem solving skills to an advanced level
 Logical and organised approach
 Significant senior level experience in the Private/public sector
 Proven track record in designing and delivering programs to meet customers’ needs
 Significant experience in leading the delivery of service improvement
 Track record of forming constructive partnerships with internal and external stakeholders
 Line management experience combined with evidence of achieving success through staff
that do not report directly to you
 Experience of budget and contract management, particularly with regard to ERDF,
European and national government funding.
 Demonstrable knowledge and comprehensive understanding of business growth/support
policy and services, political, financial and legislative frameworks.
 Detailed understanding of the implementation of business growth / support tools and
 Good understanding of the requirements of main external funding bodies
 Interest in economic and skills development.
Personal Style:
 Leader and influencer of people
 Engaging and able to build rapport with a varied stakeholder bases
 Motivational but able to manage effectively poor or under performance
The priority sector support services are a new strategic addition to the Growth Hub’s portfolio offer.
To achieve business plan objectives these services need to become the go-to services for any SME
in, or looking to diversify into the sector. The success of these services will require a high level of
joint delivery with teams across the BSBF division, key project partners and wider GM stakeholders
This post is part funded by the European Regional Development Fund through the NW Programme
2007 – 2013 and the Regional Growth Fund. This is a permanent post.